1. Welcome

2. Please Note: El Paso, Tx 79925-5615
Paper claim submissions will continue to go to:
El Paso First Health Plans –Claims
P. O. Box
El Paso, Tx
Our general correspondence address will not change:
P.O. Box
El Paso, Tx
1145 Westmoreland Drive
El Paso, Tx

3. El Paso First Departments Contact Information Main number:
Department
Extension
Fax number
Description
Member Services
STAR STAR Sp1518 CHIP CHIP Sp 1519 HCO 1502 TPA 1529
Eligibility
Health Services
1500
(pre-authorizations)
Pre-authorizations & Case Management
PCU
PCU-1504
Claims status & Corrections

4. Provider Information
In order to have the most updated/ accurate information in our system and in our directories please provide any type of changes to Sun City.

5. El Paso First Health Plans Behavioral Health Unit Health Services Department

6. Pre-Authorization Overview
∙ Pre-Authorization requirements
∙ Pre-Authorization process flow
∙ Pre-Certification Form for Behavioral Health Services
∙ Completion of the Pre-Certification Form
-Frequently Asked Questions

7. Pre-Authorization Requirements
Initial evaluations do not require an authorization
(CPT Code 90801)
Subsequent visits for individual and/or family visits require an authorization

8. Pre-Authorization Requirements
Pre-Certification form must be faxed to the Behavioral Health Unit at for all inpatient and outpatient requests
Behavioral Health Unit will turn around authorizations
within 72 hours

9. Pre-Authorization Process Flow
Provider faxes El Paso First
Pre-certification form is submitted for all inpatient/outpatient requests
Fax number:
El Paso First begins review process
Multi-axial information
Current symptoms
Response to past treatment
Treatment goals
CPT Codes, units and frequency
Medical director makes determination
Final determination based on medical necessity
Provider will receive a fax with decision

10. Pre-Authorization Process Flow
Providers may call the Behavioral Health Unit directly for questions regarding the status of the authorization request
Contact information
x 1500

11. Pre-Certification Form

12. Pre-Certification Form (pg. 2)

13. Completing the Pre-Certification Form
Complete the member’s identifying information so an authorization can be generated
Member’s name
Health plan identification number
Date of birth

14. Completing the Pre-Certification Form
For initial requests, please provide a brief narrative of the member’s clinical presentation
This information should be entered under “Evaluation of initial treatment”
For continuation requests, please include a summary of why services need to continue
This information should be included under “For continuation of therapy requests . . .”

15. Pre-Authorization: Frequently Asked Questions
What is the difference between date of admission and date of procedure?
Admission date – The date a member is admitted to an inpatient facility
Date of procedure – The date the provider is going to conduct the requested CPT Code (i.e , 90847)
Do I fill out CPT Codes or Revenue Codes (Rev Codes)?
CPT Codes are common for most outpatient providers
Revenue Codes are used by facility providers (i.e. psychiatric hospitals)

16. Pre-Authorization: Frequently Asked Questions
How many sessions are authorized?
Medical director will review the number of units requested by the provider and make a decision based on medical necessity
How much information is necessary for the pre-certification form?
Brief description that paints a clinical picture of the individual
Updated clinical information is important for continuation requests

17. Modification of Services Denial of Services
The Medical Director has approved services with a modification from the original request
Example:
Provider requests date of service from 01/29/10 – 11/10/10
Medical Director approves a date of service from 01/29/10 – 04/29/10
The provider will receive a fax notifying him/her of the modification and an opportunity to discuss the services that were not approved
The Medical Director has not approved the requested services
Example:
No clinical information is submitted with the pre-certification form
Incorrect ICD-9/DSM-IV-TR
The provider will receive a fax notifying him/her of the denial. A denial letter with appeal rights will be mailed to the provider.

18. Reasons for a Modification or Denial of Services
Modification of Services
Denial of Services
Dates of service
Retro authorization
Number of units for CPT Codes that do not meet medical necessity
Incorrect DSM-IV-TR Code
Duplication of services

19. Claims Department Sonia Lopez- Director of Claims

20. Submission Process

21. Medicaid-TX Premier Plan (STAR HMO) Preferred Administrator
THIN Payer ID # P:\EDI Enrollment (Electronic Claims Submission)\THIN EPFirst EDI
Payer Name
Payer ID
Medicaid-TX Premier Plan (STAR HMO)
EPF02
El Paso First- CHIP
EPF03
Preferred Administrator
EPF10
Healthcare Options / Care Management
EPF37

22. CLAIM PROOF OF TIMELY FILING
Submit a copy of an Electronic Claims Report that includes the following information:
Batch submission ID and date
Individual claim that is being appealed
EL Paso First -assigned batch ID number

24. CMS 1500

25. Additional Information Rejection Form

26. Claim Filing Deadlines
Claims must be received by El Paso First within 95 days from DOS
Corrected claims must be re-submitted within 120 days from the R.A. (Remittance Advice)
When a service is billed to another insurance resource, the filing deadline is 95 days from the date of the disposition by the other insurance carrier.
It is strongly recommended providers who submit paper claims keep a copy of the documentation they send. It is also recommended paper claims be sent by certified mail with return receipt requested & a detailed listing of the claims enclosed. .

27. Member Service Helpline
(915) or
Office Business Hours Monday- Friday 8:00 AM – 5:00 PM
Hours of call center operation 7:00 AM – 6:00 PM
After Hour on call 24 hours a day 7 days a week.

28. El Paso Premier Plan/STAR
El Paso First Programs
El Paso Premier Plan/STAR
∙ El Paso First Premier Plan - STAR Medicaid Program
∙ Medicaid is a program that offers health and long-term care services to certain persons who have limited income, are pregnant, and/or persons with disabilities
El Paso First CHIP (Children’s Health Insurance Program)
∙ A program designed for families who earn too much money to qualify for Medicaid, yet can not afford to buy private insurance.
∙ Membership includes children ages 0-19 & enrollment for 12 months
∙ Certain services may require CHIP member co-payments

29. Preferred Administrators
El Paso First Programs
El Paso First CHIP Perinatal Program
∙ CHIP Perinatal provides prenatal care to unborn children or pregnant women up to 200% of FPL and who are not eligible for Medicaid or traditional CHIP.
∙ The unborn child is enrolled in CHIP Perinatal and once born, will receive full CHIP benefits for the duration of the 12 month coverage period
∙ CHIP Perinatal members have no co-payments
Preferred Administrators
∙ El Paso First Health Plans, (dba Preferred Administrators) is the Third Party Administrator (TPA) for the El Paso County Hospital District. Preferred Administrators is the TPA that manages the health care benefits for the County Hospital District.

30. Crisis Line available 24/7/365
El Paso First Health Plans Behavioral Health & Substance Abuse Crisis Line
For behavioral, personal, family problems and substance abuse such as alcohol or drugs.
(915) or
Crisis Line available 24/7/365

31. Questions???

32. Employee Assistance Program

33. Sun City’s Mission
Improve the availability and quality of behavioral health services in El Paso
Ensure that our EAP services are being delivered in the most effective and efficient manner
Provide our EAP members with an array of choice for mental health & substance abuse services, as well as the convenience to access a provider close to home, school, or work

34. Sun City’s New Location
Sun City Behavioral Health Care
2929-B Montana Ave
El Paso, Texas 79903
Phone #
Fax #
From: Sun City Behavioral Health Care
616 N. Virginia St
El Paso, Texas 79902

35. Our New Location!!
Sun City Behavioral Health Care
We are right across from Police Headquarters on Montana
Located inside the “Sun City Medical Plaza”

36. Behavioral Services Over 215 Behavioral Health Providers available
Licensed Professional Counselors
Licensed Marriage & Family Therapists (LMFT)
Licensed Clinical Social Workers (LCSW)
PhD level Psychologists
Psychiatrists (Child & Adult)
Offer 3 to 8 sessions per year (dependent on the plan chosen by the employer)

37. High Quality of Services
Extensive choice of providers
Conveniently located throughout the El Paso County
Licensed professionals
Undergo strict credentialing process
Recognized in the local community for their quality of service
Offer approximately 130 counselors that can provide counseling in English & Spanish (Other counselors fluent in French, German, Hebrew, and Russian)

38. Sun City EAP Process EAP Referral Letter from Sun City
Includes name (s) of eligible members
Member must provide on day of initial assessment
Pre-Authorization Fax Form
Must be filled out by provider
Faxed to
Sun City will return authorization within 7 days
Discharge Summary
Must be completed by provider within 2 weeks after discharge

40. What are Mandatory Referrals?
At times, the employer may find it necessary to obligate the employee to attend counseling on a mandatory basis.
Typically Mandatory referrals are the result of absenteeism, substance abuse, violation of company policy and procedures, etc.
Employers require compliance with treatment recommendations and can be requested on a weekly, bimonthly, or monthly basis.

42. Follow up Program
Our standard follow up program will be conducted, by a Sun City Representative, 3 months after the member has been discharged from the provider
The member will be asked to rate Sun City EAP on the following areas
Accessibility
Referral Process
Satisfaction with Provider/Treatment
Overall Satisfaction with EAP Program

44. Claims Process
Claims should be submitted to Sun City within 30 days of the date of service.
All EAP Claims will be processed for payment within 30 days of receipt.

45. Discharge Summary
Sun City will begin supplying all EAP providers with a “ Discharge Summary”
Discharge Summary:
HIPPA Compliant
Needs to be faxed to Sun City within 2 weeks of the member’s discharge from your program

47. How do Employees access their EAP benefits?
Call (Toll-Free) or (Main Office)
Describe your concerns to Care Coordinator
Care Coordinator will evaluate your situation
An appropriate plan will be developed for you
You will be linked to the appropriate Provider
Care Coordinator will provide you with coordination and guidance while accessing EAP services
You will receive a referral letter to take to the provider to receive the services
If long term services are needed, the Care Coordinator will assist you in accessing your insurance benefits or referring you to community resources
Follow-up will be provided to ensure that all your needs were met

48. Frequently Asked Questions
Who is eligible for Sun City EAP services?
Employee
Immediate family members
Dependents
When are Sun City EAP services available?
Monday – Friday
8:00 – 5:00
Crisis Line *
24 hrs a day
7 days a week
How much will Sun City EAP cost me?
Your behavioral services have been pre-paid by your employer so they are free of charge to you
Other services are offered at discounted rates

49. Employee Confidentiality is protected by Federal Law.
All calls, accessibility of service and counseling sessions are strictly confidential.
All records are kept at Sun City Behavioral Health and do not go to your employee file.

50. We are here to assist you
Sun City reevaluates the past and faces the present while preparing for the future.
We are here to assist you

51. Thank You!