1. Things every Sunrun customer needs to know July 2012
The Right Stuff
Things every Sunrun customer needs to know
July 2012

2. Setting the Stage – Sunrun Accreditation
More referrals
Customer
Mis-understanding
#1 priority is customer experience
Saying The Right Stuff in
the home
= great customer experience = more referrals and fewer cancellations
Everyone selling Sunrun must be accredited

3. Sunrun Accreditation Basics
Watch this webinar
Take an online test
Link to test will be sent (via ) after this webinar
14-day window to pass test
Directions are in you should have received
You can take test as many times as you like within 14 days
Sign each deal you sell (beginning 8/1/12)
You acknowledge that you sold the deal according to the Right Stuff and the Sunrun Code of Conduct
Include your Sunrun ID# on the agreement
You should have received this via
if you need assistance
All deals must be marked as sold with the name of the sales rep who sold the deal (beginning 8/1/12)

4. Image of Sunrun ID email here
Look for this
Image of Sunrun ID here

5. Housekeeping Items Changes to the Agreement Roof warranty
Renewal terms for leases

6. The Right Stuff Game Show
Your Host: Grayson Morris

7. Sunrun Solar Superstar

8. Sunrun Solar Superstar
The Right Stuff Game Show Rules
Present contestant with homeowner misunderstanding
Contestant picks a panelist
Determine if the panelist is right or wrong
Contestant with the most number of points wins!

10. The Right Stuff Game Show

11. Ken goes first.

12. Homeowner misunderstanding: The purchase price will be $0 at the end of the agreement.
The Right Stuff:
Buyout cost is its fair market value.
Other options:
You can renew your agreement in one-year increments, or
Sunrun will remove the system at no cost

13. Sunrun Solar Superstar Scoreboard1
Sunrun Solar Superstar Scoreboard

14. Emily, you’re up.

15. Homeowner misunderstanding: If Sunrun goes out of business, then you get a free system.
The Right Stuff:
Your agreement would be maintained and upheld by one of Sunrun's investment partners
All the terms and conditions will remain the same.
Alternatively, you may purchase the system.

16. Sunrun Solar Superstar Scoreboard1
Sunrun Solar Superstar Scoreboard

17. Ken, let’s see what we have for you.

18. Homeowner misunderstanding: Sunrun has a bumper-to-bumper warranty/coverage for the next 20 years, including any roof leaks having to do with the solar facility.
The Right Stuff:
[PLACE HOLDER UNTIL 2nd WEEK OF JULY

19. Sunrun Solar Superstar Scoreboard1
Sunrun Solar Superstar Scoreboard

20. Em, let’s check out the next one.

21. Homeowner misunderstanding: You can buy the system at any time during the agreement.
The Right Stuff:
You have the option to buy the solar system at:
The 5th anniversary
When moving
At the end of the agreement.
Note: At any other time you can call the Sunrun customer care team and discuss buying the solar system (no guarantee).

22. Sunrun Solar Superstar Scoreboard2 1
Sunrun Solar Superstar Scoreboard

23. Ken batter’s up.

24. Homeowner misunderstanding: You can switch from monthly to the Prepaid agreement at any time.
The Right Stuff:
You can switch payment options 21 days after signature or before installation begins, whichever comes first.
Note: this is new as of July 13th, 2012

25. Sunrun Solar Superstar Scoreboard2
Sunrun Solar Superstar Scoreboard

26. Em, let’s get you the next one.

27. Homeowner misunderstanding: Sunrun guarantees savings.
The Right Stuff:
Sunrun does not guarantee savings because savings are based on assumptions about future electricity usage and utility rate increases
Sunrun does guarantee the amount of power your solar system will generate
Sunrun will provide you that power at the rate specified in your agreement.

28. Sunrun Solar Superstar Scoreboard3 2
Sunrun Solar Superstar Scoreboard

29. Homeowner misunderstanding: If you move and the new buyer doesn’t want the system, the contract is cancelled, and Sunrun will take the panels back.
The Right Stuff:
When moving, you have three options with Sunrun:
Assign the agreement to the new homeowner (most common)
Pay off the rest of the monthly payments
Purchase the solar system from Sunrun

30. Sunrun Solar Superstar Scoreboard3
Sunrun Solar Superstar Scoreboard

31. Homeowner misunderstanding: You’ll never get another bill from your utility.
The Right Stuff:
After when you move forward with Sunrun, you are still connected to the grid
You are still charged by your local utility for the additional energy you need for your home
Assuming your usage stays the same, your utility bill will decrease once the Sunrun system is turned on

32. Sunrun Solar Superstar Scoreboard3
Sunrun Solar Superstar Scoreboard

33. Homeowner misunderstanding: Your utility bill will always be “X” dollars a month.
The Right Stuff:
Assuming your electricity usage stays constant, the solar system will offset “X” amount of your total usage  
Sunrun can’t guarantee how much you’ll pay to your utility

34. Sunrun Solar Superstar Scoreboard3 4
Sunrun Solar Superstar Scoreboard

35. Homeowner misunderstanding: If better technology becomes available then Sunrun will replace the panels with new ones.
The Right Stuff:
You’re getting great technology that is available today
Sunrun does not do technology upgrades
Sunrun does guarantee the amount of power your solar system will generate
The true asset of solar is the electricity, not the panels

36. Sunrun Solar Superstar Scoreboard3 4
Sunrun Solar Superstar Scoreboard

37. Homeowner misunderstanding: Sunrun’s maintenance includes panel washing.
The Right Stuff:
Maintenance provided by Sunrun does not include panel washing
There is no scheduled panel washing
If the system underperforms, Sunrun will do it’s best to bring it back to the guaranteed production level

38. Sunrun Solar Superstar Scoreboard3 5
Sunrun Solar Superstar Scoreboard

39. Homeowner misunderstanding: You can cancel the agreement at any time without any consequences.
The Right Stuff:
Before installation – You could be forfeiting your deposit
After the installation – You will owe a "make whole" payment to Sunrun.

40. Sunrun Solar Superstar Scoreboard4 5
Sunrun Solar Superstar Scoreboard

41. Homeowner misunderstanding: Sunrun shows a very conservative production number, and you can expect at least 10% more production each year.
The Right Stuff:
We do our best to accurately estimate the system production
Sunrun's customer Agreement shows estimated annual production
Sunrun guarantees that amount of production

42. Sunrun Solar Superstar Scoreboard5
Sunrun Solar Superstar Scoreboard

43. Bonus Round

44. What every Sunrun customer needs to know
Sunrun owns the system.
You are signing a 20 year agreement.
You're purchasing the electricity the system produces.
The initial payment is $X. If your agreement includes a deposit, $500 is due now, and the remainder, if any, is due at time of installation.
In the first year, the monthly payment is $Y. There is no monthly payment for prepaid customers.
Your monthly payment will increase by Z% each year.
You'll likely be installed in about X months.

45. Sunrun Solar Superstar Scoreboard6 5
Sunrun Solar Superstar Scoreboard

46. Sunrun Solar Superstar

47. To Recap… All sales reps selling Sunrun must be accredited
Take the Sunrun accreditation test
Test directions are in the you received
You have 14 days to pass this test
You can take it as many times as you’d like in 14 days
Beginning August 1st you must sign each agreement you sell and include your Sunrun ID#
Beginning August 1st all deals must be marked as sold in the proposal tool and name of sales rep must be selected in dropdown