1. OptimumWarranty For Automotive, PowerSports and RV OEMs and Dealers

2. © 2006 Optimum Info Solutions. All Rights Reserved. Introduction OptimumWarranty Helps OEMs, Dealers and Suppliers collaborate on complete Warranty process chain 2

3. © 2006 Optimum Info Solutions. All Rights Reserved. 3 Issue / Document Management Claims Processing Collaboration (OEM / Dealers / Suppliers) Claim Entry Pre-Auth Claim Processing Parts Return Parts Replacement Cost Recovery Payments Production Details Warranty Registration Master Data (Parts / Labor / Model / Campaign / Price List) NHTSA Tread Reporting System Setup Trend Analysis Analysis & Reporting Quality Analysis Operational Reports System Administration and Monitoring

4. © 2006 Optimum Info Solutions. All Rights Reserved. Benefits of OptimumWarranty 4 Cost Savings Improved Productivity Improved Communication Close Monitoring of Claims Increased Supplier Cost Recovery Improved Customer & User Satisfaction

5. © 2006 Optimum Info Solutions. All Rights Reserved. Pre-Auth Request Claim Entry Claim Processing Submit Pre-Auth Processing Submit Request Clarification Convert to Claim Pre-Auth Approved Approved Denied End Request Clarification Claim Approved Claim Denied End Payment Processing Parts Return Parts Replacement Supplier Cost Recovery TREAD Reporting Start Warranty Process Flow Pre- Auth ? No Yes

6. Warranty Transactions

7. © 2006 Optimum Info Solutions. All Rights Reserved. Production Details & Warranty Registration  Record Production information for each Unit produced  Make / Model / Model Year information  Production details  Technical details at each VIN level  Record Warranty details for each registered VIN  Warranty Effective Date  Track Vehicle History  History of all Claims on a specific VIN

8. © 2006 Optimum Info Solutions. All Rights Reserved. Claims Entry  Dealers can enter Claims or a Pre-Authorization to get approval on non-standard operations  Claims can be entered directly in the online system  Record any number of Operations and Parts information  Can also attach additional comments, documents  Once the Claim information is complete, they can be “Submitted” for Processing

9. © 2006 Optimum Info Solutions. All Rights Reserved. Claim Processing  Claims Administrator can review submitted claims  Collaborate with dealers if additional clarifications are required  Record “allowed” claim amount  Approve / Deny Claims  Claims Approval will automatically generate  RMA for Parts Return  Replacement Orders  Supplier Recovery Debit Memo

10. © 2006 Optimum Info Solutions. All Rights Reserved. Return Material Authorization (RMA)  RMA Tracks return of Failure Parts from Dealers to OEMs Parts Warehouse  Track various status: New  Authorized  Shipped  Received  Track Shipping details and shipping costs  Record Part condition when Part is received

11. © 2006 Optimum Info Solutions. All Rights Reserved. Replacement Order  Replacement Order tracks shipment of replacement parts from OEM’s Parts Warehouse to Dealers for a specific Claim  Track various status: New  Authorized  Shipped  Received  Track Shipping details

12. © 2006 Optimum Info Solutions. All Rights Reserved. Supplier Cost Recovery  Link Suppliers to Failure Parts  Obtain Supplier Warranty policy  Collaborate with Suppliers on Failure details  Generate Debit Memo for Cost Recovery  Track receipt of payments

13. Analysis & Reporting

14. © 2006 Optimum Info Solutions. All Rights Reserved. Operational Reports  Claims Reports  RMA Reports  Replacement Order Reps  Cost Recovery Reports  All Reports are exportable to Excel / PDF / Printer 14

15. © 2006 Optimum Info Solutions. All Rights Reserved. Analysis & Drill-down  Warranty Trend Analysis & Drill-down  Claims Paid  Cost Recovery  $/Claim  # Claims  Quality Matrix  Model-wise Failures  System-wise Failures  Pereto-Analysis  Failure Reasons  Failure System 15

16. Summary

17. © 2006 Optimum Info Solutions. All Rights Reserved. Summary of Features  Warranty Registration  Claims Entry  Claims Processing  Parts Return tracking  Parts Replacement tracking  Supplier Cost Recovery  Issue Management  Vehicle History  Analysis and Reporting  Tread Reporting Interface 17

18. © 2006 Optimum Info Solutions. All Rights Reserved. Benefits  Improved visibility and transparency of information across the complete Warranty Chain from Dealers to OEMs to Parts Suppliers  Access to detailed information to help in Product quality improvement  Online collaboration and quicker resolution of warranty claims will lead to improved customer satisfaction  Improved efficiency will reduced cost of processing warranty claims  OEMs can reduce costs by easily identifying errors in claims  Analyze overall cost of product quality over a long period of time through Trend Analysis  Root Cause analysis through Quliaty Matrix and Pereto-Charts and drill-down capability. This will help reduce cost of failures. 18

19. © 2006 Optimum Info Solutions. All Rights Reserved. 19