1. Copyright (c) Clever Together. All rights reserved CLICK TO EDIT MASTER SUBTITLE STYLE Click to edit Master title style Copyright (c) Clever Together. All rights reserved Family Echo Why it’s needed? How it works? Why it’s great? healthcare Dr Peter Thomond peter.thomond@clevertogther.com Alex Velkov alex.velkov@clevertogther.com

2. Copyright (c) Clever Together. All rights reserved CLICK TO EDIT MASTER SUBTITLE STYLE Click to edit Master title style Copyright (c) Clever Together. All rights reserved Why is Family Echo needed? Traditional approaches to involving staff in customer-centred service improvement are time- consuming and expensive. To effectively improve the experience of families using Health Visiting services, Trusts must understand and use the insight and wisdom of their front-line staff. Traditionally, the cost of doing this well has been high because engaging a large group requires many interviews and workshops which: can only engage small groups of people at once; are difficult to plan in busy, geographically spread organisation; are expensive to deliver, relying on the presence of experienced facilitators. Interviews and workshops are fantastic for engaging small groups, however, they are often: felt as opaque, exclusive and lacking in accountability to those not invited; overwhelming for less outspoken, less confident people; constraining, as they only present a small time window for participants to share insights. There is a new way. It’s called Family Echo.

3. Copyright (c) Clever Together. All rights reserved CLICK TO EDIT MASTER SUBTITLE STYLE Click to edit Master title style Copyright (c) Clever Together. All rights reserved How Family Echo works? Family Echo empowers staff to help improve their organisation using a clever combination of internal communications, a simple online tool and smart analytics. Family Echo is delivered as a campaign to: enable a large group of participants to answer specific, targeted questions, anonymously and collaboratively, within a dedicated, secure website*; target the experience of customers; enable staff to share ideas, comment on the ideas of others and vote to find the best; enable staff to contribute online, at any time and from any computer; attract attention and focus engagement in a fixed time period; and create outputs that will inform and enhance service improvement plans. * environments are designed for 50 to 10,000 people

4. Copyright (c) Clever Together. All rights reserved CLICK TO EDIT MASTER SUBTITLE STYLE Click to edit Master title style Copyright (c) Clever Together. All rights reserved Why Family Echo is Great? Family Echo enables trusts to reach out to large groups of people, across large geographies, quickly, cheaply and in a way that generates more buy-in to the outcomes. Each campaign provides staff with a channel to have their voice heard and helps leaders to: identify which objectives within existing plans are supported create networks of staff who support specific objectives identify which objectives are not supported identify ideas and networks of staff to enhance plans 100 people engaged 400 square miles covered 2 weeks 0 meetings held