5. Complete Scope: Lifecycle of IT- Services in Hybrid Clouds

6. self-service experience consistent management common identity usage & metering platform

7. self-service capabilities standardizing IT-processes automation IT-processes governance & control for IT-services compliance for IT-services

8. Integration

10. Windows Azure Pack Service Manager Orchestrator Service Management Automation GridPro Request Management for WAP CloudCruiser for WAP (Express)

12. Incident to SCSM AutomateDefine Consume

14. Customer

16. Incident to SCSM Request Validate and Approve A B Automate Customer

18. 18 Service Manager Cloud Cruiser Define Bill customer Service Manager Consume / Request Cloud Cruiser $ $ $ WAP Cloud A Cloud B Cloud C Customer Windows Azure Pack

21. Come Visit Us in the Microsoft Solutions Experience! Look for Datacenter and Infrastructure Management TechExpo Level 1 Hall CD For More Information Windows Server 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205286 Microsoft Azure http://azure.microsoft.com/en-us/ System Center 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205295 Azure Pack http://www.microsoft.com/en-us/server- cloud/products/windows-azure-pack

22. www.microsoft.com/learning http://microsoft.com/msdn http://microsoft.com/technet http://channel9.msdn.com/Events/TechEd