1. Tracie Greer Indiana University Student Technology Consulting Residential IT Services

2. Human Resource Coordinator for Student Technology Consulting and Residential IT Services 3 Years In This Capacity 7 Years With Indiana University Extender of Opportunity A Success Story!

5. 38,000 Students 24/7 Staffing Remote Locations Total Labs: 74 Total Computers: 2187 Student Technology Consulting Consultants 130 Supervisors (Support Staff) 20 Residential IT Services Consultants 50 Supervisors (Leads) 6

6. Hiring Orientation Training Mentoring Performance Record It takes all of us working together to complete our mission!

9. Personnel Information Environment AKA The “PIE”

10. Consultants: 2 Days of Training Software, Hardware & Policy Cheat Sheet Resources

12. Customer Service -2 Hrs Sexual Harassment -1 Hr Systematic 4 Week Training

14. Meet With Mentees Often Encourage Learning Notify Admin If You Don’t See Them Teach Them By Example Orchestrate Professional Growth Reinforce “WOW” Customer Service

15. Software & Web Development Hands-On

17. Real Time –Full Disclosure Gold Stars Professional Development Issues End of the Semester Evaluation

22. Birthday Announcements Gold Stars & Awards Your Input: Updating Trainings & Software Testing Yearly Picnic & Events