1. Howsyourbaby.com Results 2004-2007

2. Howsyourbaby.com WHAT This survey helps parents of babies in intensive care nurseries. HOW You will be asked Questions in 4 categories: Your baby’s stay in the hospital Leaving the hospital Your baby at home Special questions from the health team FOLLOWUP 1.You will receive a personalized RECOMMENDATION LETTER 2.You may REVIEW INFORMATION 3.You are given an ACTION FORM TO TAKE TO YOUR DOCTOR CLICK HERE TO GO DIRECTLY TO SURVEY 10 min to complete You will need your client ID and password

3. Web Quiz v1.0 Last reviewed: 3/2006 © 1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved. Email Webmaster Who is completing the survey? [ ]I am my baby's mother [ ]I am my baby's father other Question 1 Web Quiz v1.0 Last reviewed: 3/2006 © 1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved. Email Webmaster Please check all that apply to you and your baby: [ ]I have more than one baby in this hospital [ ] ]My baby is getting ready to go home [ ]My baby is getting ready to go to another hospital Note : Please answer all questions for the baby being discharged. If more than one baby of yours is being discharged, we ask that you repeat the survey for each baby. Question 2

4. Web Quiz v1.0 Last reviewed: 3/2006 © 1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved. Email Webmaster SOCIAL SUPPORT During your baby's hospital stay... Was someone available to help you if you needed or wanted help? [ ]Yes, as much as I wanted [ ]Yes, quite a bit [ ]Yes, some [ ]Yes, a little [ ]No, not at all Question

5. Web Quiz v1.0 Last reviewed: 3/2006 © 1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved. Email Webmaster Parenting.... How well do you know your baby? Personality Likes and Dislikes Ways my baby uses to calm himself/herself [ ]Very well [ ]Pretty well [ ]Some [ ]A little [ ]Not well at all Questio n 4ll Q

6. Web Quiz v1.0 Last reviewed: 3/2006 © 1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved. Email Webmaster How often have you been able to... NeverSome Just Right Too Much [ ]A. See and talk with the SAME doctors and nurses? [ ] B. Be with your baby when you wanted? [ ]C. Hold your baby? [ ]D. Make your own decisions about your baby's care? [ ]E. Feed your baby? [ ]F. Do skin-to-skin contact (kangaroo care)? [ ]G. Participate in care such as changing diapers, taking temperature? Question 7

7. You may customize the last few questions Mission Children’s Hospital YES/NO 1.Did you have a primary nurse who took care of your baby? 2.I was satisfied with the teaching all through my baby’s stay. OPEN ENDED 1.Is there anything you wish to tell us about how we might make the discharge process better? See handout for list of all questions

8. HYB Results 2005 by Quarter Mission St. Joseph Asheville +----------------+ | Key | |----------------| | frequency | | row percentage | +----------------+ | Parent Completing Survey qtr | Missing Mother Father Other | Total -----------+--------------------------------------------+---------- 2005q1 | 1 58 22 4 | 85 | 1.18 68.24 25.88 4.71 | 100.00 -----------+--------------------------------------------+---------- 2005q2 | 0 57 28 2 | 87 | 0.00 65.52 32.18 2.30 | 100.00 -----------+--------------------------------------------+---------- 2005q3 | 0 54 18 0 | 72 | 0.00 75.00 25.00 0.00 | 100.00 -----------+--------------------------------------------+---------- 2005q4 | 0 52 17 1 | 70 | 0.00 74.29 24.29 1.43 | 100.00 -----------+--------------------------------------------+---------- Total | 1 221 85 7 | 314 | 0.32 70.38 27.07 2.23 | 100.00.. tab qtr q1a_1, row wrap +----------------+ | Key | |----------------| | frequency | | row percentage | +----------------+

9. Howsyourbaby.com (2006 results) “ Is there anything you want to tell us about how we might make the discharge process better?” N= 314 respondents Question: Responses: 1.” My discharge was great. I had a great nurse at the end of the stay who really helped.” 2. “I think the discharge process is wonderful and all the staff are caring and supportive.” 3.”Nope. Very thorough.” 4.”No, all the nurses here are great and very kind and good with my baby and myself.” 5. “ Wonderful nursing staff!!! 6. “ The process should be better organized” 7. “I felt a little rushed but our nurse was wonderful.” 8. “ In the transition rooms information and doctors were harder to access.” 9. “Have things organized and don’t tell a parent that they will get to go home in the morning if they are not going to get to go home till the afternoon.”

10. Number of respondents 2 nd Qtr04=73 3 rd Qtr04=75 4 th Qtr04=92 1 st Qtr05=85 2 nd Qtr05=88 3 rd Qtr05=73 4 th Qtr05= 70

13. Howsyourbaby.com (2006 results) Value Compass 500-1500 grams N= 314 respondents

14. Howsyourbaby.com How can we help parents know their baby???

16. Lessons Learned Using Old Computer caused lots of headaches Need Firewall Computer location must be accessible Monitor daily for compliance (takes a very long time to incorporate into culture) Staff appreciate feedback

17. Future Plans Add parent committee members Refine questions per Bill Edwards request Target discharge efficiency Review value compass data quarterly with NICU team Plan Improvement initiatives (2 per year) based on HYB results