1. CHAPTER 10, SECTION 1

2. SUPERIOR PERFORMANCE STANDARDS Thoroughly clean mirrors, ashtrays, telephones, etc. Thoroughly dust baseboards, dressers, light bulbs, etc. Neatly make beds Thoroughly vacuum guestroom carpet Ensure guestroom electrical and mechanical functions work Thoroughly clean and sanitize bathrooms Wash hands after a break Change apron after a smoke break

3. Report tips of $20 or more per month to the federal government.

4. SECTION 10.1 QUIZ 1.True/False: When a guest leaves a tip in appreciation of a clean, neat, and inviting guestroom, the attendant who cleaned the room the most days during that guest’s stay should keep the tip. 2.True/False: According to the many studies, a clean room and public area are the most important factors in determining whether guests will return to a lodging property.

5. SECTION 10.1 QUIZ 3. Which of the following tasks is not considered a superior performance standard for guestroom attendants? a.Changing their apron after every break b.Thoroughly cleaning and sanitizing the bathroom c.Washing their hands after every break

6. SECTION 10.1 QUIZ 4. Why is the job of guestroom attendant so important to a hotel? a.Guests do not want to check into a room that has dirty sheets, damp towels, or a bathroom floor with loose hairs in the corners. b.Other department employees do not want clean rooms with dirty sheets, damp towel, or a bathroom floor with loose hairs in the corners. c.Managers do not want clean rooms with dirty sheets, damp towels, or a bathroom floor with loose hairs in the corners.

7. SECTION 10.1 QUIZ 5. What is the ultimate goal of a guestroom attendant? a.Making sure the property’s public spaces are clean, neatly arranged, and inviting at all times. b.Making sure each guestroom’s electrical and mechanical functions are in proper working order c.Making sure that guestrooms are clean, neatly arranged, and inviting at all times.