1. Reclaiming Higher Ground: Creating Organizations that Inspire the Soul Reclaiming Higher Ground: Creating Organizations that Inspire the Soul The Secretan  Leadership Retreat

2. There is more to life than increasing its speed. Mahatma Gandhi

4. Performance

5. Since the invention of modern psychology by Carl Jung, Sigmund Freud and others 100 years ago, we have relied on our ability to manipulate, control and exploit the personality, and the ego, in order to motivate performance.

6. H DELAYERING H DOWNSIZING H RESTRUCTURING H RE-ENGINEERING H CUSTOMER SERVICE H TQM H SELF-DIRECTED TEAMS The Technology of PERSONALITY

7. H DELAYERING H DOWNSIZING H RESTRUCTURING H RE-ENGINEERING H CUSTOMER SERVICE H TQM H SELF-DIRECTED TEAMS SOUL The Technology of PERSONALITY

8. H VALUES H MEANING H BEAUTY H LOVE H TRUTH H HIGHER PURPOSE H INTEGRITY H TRUST H AUTHENTICITY Engaging the SOUL

9. “I get paid to make the owners of Coca-cola increasingly wealthy. Everything else is just fluff.” Fortune magazine Most Admired Companies Coca-Cola

10. Profit is like oxygen: essential for our survival but not the reason for our existence.

11. ServiceMasterServiceMaster

12. The story will ultimately be told in the changed lives of people. Bill Pollard, Chairman of ServiceMaster

13. King Arthur and the Knights of the Round Table

14. WHOM DOES IT SERVE? The Holy Grail

15. The Archetypes of Leadership The Warrior

16. The Archetypes of Leadership The Warrior The Mentor

17. The Archetypes of Leadership The Warrior The Mentor The Servant

18. Where love rules, there is no will to power; and where power predominates, there love is lacking. The one is the shadow of the other Carl Gustav Jung

19. WE ARE UNDER THE SAME SPELL...WE HAVE FORGOTTEN HOW TO ASK QUESTIONS

20. Asking the Right Questions H Are we building a Sanctuary?

21. Asking the Right Questions H Are we building a Sanctuary? H Do we make profits of which our souls can be proud?

22. The non-spiritual approach to people… “I should fire you, but I don’t believe in mixing business with pleasure”

23. Reengineering:

24. Dan Bollom, former CEO of Wisconsin Public Service Corporation

25. Asking the Right Questions H Are we building a Sanctuary? H Do we make profits of which our souls can be proud? H Do we tell the truth and keep our promises?

27. Asking the Right Questions H Are we building a Sanctuary? H Do we make profits of which our souls can be proud? H Do we tell the truth and keep our promises? H Are we communicating with the language of love not war?

28. “I need reassurance Miss Kimble. Send someone in on his hands and knees.”

29. Spirit the Wonder Dog

30. Asking the Right Questions H Is our work joyful?

31. FEARFEARDECAY IMPOTENCE LOW SELF-ESTEEM LOSS OF CONTROL STRESSSTRESS ACTH & CGRP SUPPRESSED IMMUNE SYSTEM DIS-EASE & BURN-OUT HYPOTHALAMUS & PITUITARY & PITUITARY

33. LOVELOVELEARNING MASTERY HIGH SELF-ESTEEM CONTROL INSPIR- ATION INSPIR- ATION IMMUNE SYSTEM ACTIVATED ACTIVATED “HIGH” HYPOTHALAMUS & PITUITARY & PITUITARY ENDORPHINS AND OPIATES

34. “Someday, after mastering the winds, the waves, the tides and gravity, we shall harness for God the energies of love, and then, for a second time in the history of the world, man will have discovered fire.” Pierre Teilhard de Chardin

35. There are 50 ways to leave your lover but only six exits on this plane. Southwest Airlines

36. Grace Grace: from gratus, Latin for pleasing divine influence; thoughtfulness towards others; good will; beauty and

37. NEVER GO TO SLEEP ANGRY WITH YOUR SPOUSE

38. Asking the Right Questions H Is our work joyful? H Is our work rewarding - to the personality and the soul?

39. l salary l bonus l perks l health benefit l vacation l promotion l motivation l title l incentive WE TEND TO REWARD THE PERSONALITY... HOW DO WE REWARD? l emptiness l meaninglessness l vague-depression l disillusionment about marriage, family, and relationship l a loss of values l yearning for personal fulfillment l a hunger for spirituality AND IGNORE THE NEEDS OF THE SOUL

40. The most frequently treated emotional complaints l emptiness l meaninglessness l vague-depression l disillusionment about marriage, family, and relationship l a loss of values l yearning for personal fulfillment a hunger for spirituality a hunger for spirituality Thomas Moore, Care of the Soul, 1992

41. Asking the Right Questions H Is our work joyful? H Is our work rewarding - to the personality and the soul? H Are we creating beauty - a Soulspace?

42. Beauty captivates the flesh in order to obtain permission to pass right through to the soul Simone Weil

43. Asking the Right Questions H Is our work joyful? H Is our work rewarding - to the personality and the soul? H Are we creating beauty - a Soulspace? H Do we win without creating losers?

44. The Mother Teresa Theory

45. Asking the Right Questions H Is our work joyful? H Is our work rewarding - to the personality and the soul? H Are we creating beauty - a Soulspace? H Do we win without creating losers? H Have we replaced rules with trust and judgment?

46. Nordstrom Department Stores

47. Asking the Right Questions H Have we eliminated bureaucracy and hierarchy - the negative energy of organizations?

48. Asking the Right Questions H Have we eliminated bureaucracy and hierarchy - the negative energy of organizations? H Do we nourish creativity?

49. “Now then, does anybody else have a stupid suggestion?”

50. Asking the Right Questions H Have we eliminated bureaucracy and hierarchy - the negative energy of organizations? H Do we nourish creativity? H Do we honor and invest in learning?

51. Asking the Right Questions H Have we eliminated bureaucracy and hierarchy - the negative energy of organizations? H Do we nourish creativity? H Do we honor and invest in learning? H Do we treat each other as sacred?

52. Quality as a Sacred Trust

53. Asking the Right Questions H Are we building a Sanctuary? H Do we make profits of which our souls can be proud? H Do we tell the truth and keep our promises? H Are we communicating with the language of love not war?

54. Asking the Right Questions H Is our work joyful? H Is our work rewarding - to the personality and the soul? H Are we creating beauty - a Soulspace? H Do we win without creating losers? H Have we replaced rules with trust and judgment?

55. Asking the Right Questions H Have we eliminated bureaucracy and hierarchy - the negative energy of organizations? H Do we nourish creativity? H Do we honor and invest in learning? H Do we treat each other as sacred?

56. “Look, Joanna, I’ve told you over and over, I don’t have time for caring and sharing when I’m moving and shaking.”

57. “Look, Joanna, I’ve told you over and over, I don’t have time for the soul when I’m focussed on personality.”

58. OURNEMANT of GOHORT

59. IT WILL TAKE COURAGE TO ASK THE RIGHT QUESTIONS, THAT WILL BREAK THE SPELL AND INSPIRE OUR SOULS...

60. Courage is the virtue on which all other virtues mount. Clare Booth Luce

61. Life is either a daring adventure, or nothing Helen Keller

62. Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has. Margaret Mead

63. Is your work smaller than your soul? Mathew Fox, “The Reinvention of Work, 1994, HarperSanFrancisco

64. WHOM DOES IT SERVE? The Holy Grail