1. www.scottishhealthcouncil.org Alan Bigham Programme Manager (Volunteering) alan.bigham@nhs.net Volunteering in NHS Scotland Update

2. www.scottishhealthcouncil.org Background and context Role: To provide support and guidance to NHS boards as they continue to progress and develop the volunteering agenda within health and community care settings

3. www.scottishhealthcouncil.org Background and context  New programme of support to NHS boards focussing on sustainability  November 2011 – October 2013  Carries on from Refreshed Strategy for Volunteering delivered by Volunteer Development Scotland  Gap in service provision from April 2011 – October 2011  Fractured network of Volunteer Service Managers relying heavily on a centralised model

4. www.scottishhealthcouncil.org Progress to date  Engagement with stakeholders  Formation of National Group for Volunteering  Redefined aim and objectives  Outcome-focussed workplan  Communications Framework  Local development toolkit (for establishing volunteering in ward settings)  Re-establishment of the Voluntary Services Managers Network  Needs analysis survey  Young Person’s Framework (in progress)

5. www.scottishhealthcouncil.org National Group membership  Chairman - Sandy Watson  3 Volunteer Services Managers (2 Urban, 1 Rural)  2 Volunteer Centre Managers (1 Urban, 1 Rural)  Clinical Manager  Social Work representative (Dundee City Council)  NHS Health Scotland  NHS Education Scotland  Scottish Ambulance Service  Scottish Health Council  Young Scot  HR representative (NHS Tayside)  Trade Union representative (Partnership Forum)  Communications representative (NHS National Services)  Scottish Government (observer)

6. www.scottishhealthcouncil.org Where do TSIs contribute? How do Third Sector Interfaces contribute to the delivery of safe and effective patient-centred care?  Local or national examples?  What is the balance between and acute and preventative service provision?

7. www.scottishhealthcouncil.org Challenges  Volume of volunteer enquiries  Capacity of Voluntary Services Managers  Commitment and length of stay for some volunteers  Cost of PVG  Fear of job substitution from NHS staff  Lack of capacity to support for volunteers

8. www.scottishhealthcouncil.org Impact  Takes too long to place volunteers – they leave  Voluntary Services Managers limited by no of hours in a week  Volunteers leaving “early” results in poor patient experience, increased resources to replace them  Volunteers have their PVG membership paid for a 6- week (or less) “return”  Staff reluctant to engage with volunteers – the above reinforces and creates new stereotypes  Volunteers not being supported – the ones who stay leave or develop thick skin

9. www.scottishhealthcouncil.org Opportunities  Explore communications between Voluntary Services Managers and Volunteer Centres  Review primary points of contact for prospective volunteers  Review volunteer journeys – identify duplication  Co-facilitation/training to ward and community staff to support the creation of new opportunities  Voluntary Services Managers to review the focus of their roles

10. www.scottishhealthcouncil.org Challenges for TSIs  What challenges do Third Sector Interfaces experience in relation to volunteering in health? Are they similar?  Are there opportunities for joint working?  How can volunteering in the NHS change to support improved pathways for volunteers?

11. www.scottishhealthcouncil.org Any questions?

12. www.scottishhealthcouncil.org Alan Bigham Programme Manager (Volunteering) alan.bigham@nhs.net Volunteering in NHS Scotland Update