1. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Student Questionnaire The Student Questionnaire was designed to see how current AUP students use the my.aup website The questionnaire asked AUP students which of the student self services available online they used most / least The questionnaire also asked students to report on their overall experience using / accessing the services available through my.aup Overall, the goal was to learn what improvements and changes need to be made to the my.aup to better meet the needs and requirements of the students.

2. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Method A student questionnaire was created and administered to students who were asked to complete the questionnaires honestly and to the best of their ability. Students were initially asked to answer a series of closed questions regarding their identity and academic background Students were then asked to answer a series of open- questions, closed-questions, ranges, and rating scales about their frequency of use, satisfaction, comments, and complaints of the student self services available through my.aup.edu

3. Method Users were observed indirectly through the completed returned questionnaire forms in order to gather the appropriate and necessary data Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Student Questionnaire

4. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

5. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Question 1: Identity of the Respondent: What is your major? Question 1: Identity of the Respondent: Are you an AUP student or a visiting student?

6. Results Question 1: Identity of the Respondent: How many semesters have you been a student at AUP? Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Question 1: Identity of the Respondent: What is your age?

7. Results Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Question 1: Identity of the Respondent: Are you male or female Question 2: Are you aware of the difference between my.aup.fr and my.aup.edu?

8. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Question 3: Express your agreement with statements given, about accessing information online and on campus, according to a scale of 1 -5 (where 1 = strongly agree, 5 = strongly disagree) a.b. c.d.

9. Results Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

10. Results Question 4: List the frequency that you (AUP student) access the listed AUP student self services through my.aup Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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12. Results Question 5: Which of the services were you unaware were accessible prior to this questionnaire? 7 responses: booking a classroom 5 responses: previously aware all student services accessible 3 responses: participants bursar office 2 responses: clubs / groups, the writing lab, careers 1 response: campus maps, faculty descriptions, advisors schedules, and students affairs. 1 response: unaware all services were accessible Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

13. Results Question 5a: What changes would you make so students are more aware of the accessibility of these services? Change the website itself Make website it easier to navigate Make website more organized, Make services on website easier to locate Publicize the services available through my.aup E-mails Flyers, Directly informing students. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

14. Results Question 6: What information or services you have looked for online without being able to find it? Specific semesters courses Major requirements Building hours Faculty room extensions Calendar Letter grades Exam times. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

15. Results Question 7: Of the listed student services, not already offered through AUP, rank which sevices you would like to be available online the most based on a scale of 1 -10 ( 1 = service you would most like to see, 10 = service you would least like to see) Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

16. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Discussion Currently the my.aup website does not efficiently or sufficiently meet the requirements of AUP students 78% of the participants were unaware of at least 11 of the students self services accessible through the website Only 35% of the student participants admitted to usually finding the information they are looking for online; while they normally found this information quickly they did not find it easily Blackboard is the only student service available through my.aup that every student has accessed or used at least once

17. Discussion The services that were academic based and vital to the academic success of students, (webmail, course catalogue, the library website, grades/ GPA, academic calerndar, and class schedule) were the student services most frequently used There is a great need and desire to restructure and reorganize the manner in which student services are displayed online. The existing organization of the website does not make it easy to search for information nor does it allow for this information to be well-known and accessible to students Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study