1. Utilizing Technology to Enhance Student Success and Retention David Yaskin, CEO and Founder Zach Gossin, Regional Sales Manager Starfish Retention Solutions, Inc.

2. Agenda Introductions Help us understand SUNY’s goals Review of Starfish and our solutions Demonstration Next Steps Slide 2

3. What is Starfish? We are… A Student Success Company We believe… The campus community engaged with a student will lead to that student’s success. We help academic institutions… Identify. Which students are at risk now? Guide. Where can students go for help? Connect. When can students get that help? Optimize. How are services performing? Slide 3 “ I made a difference for that one.”

4. The Starfish Community

5. Student Challenges & Resources Students reasons for leaving: Academic problems Lack of engagement with studies Financial difficulties Family responsibilities Emotional / psychological issues Health reasons Overloaded by courses, activities, social life Slide 5 Many support resources exists: Financial aid counseling Academic advising Tutoring Study skills training Meaningful contact with faculty First year experience programs – learning how to be a student Learning communities Supplemental Instruction (SI) Mentoring programs Mental health counselors Study groups More

6. Mission, But Also Financial Type Typical FTE Typical Tuition + State Funding Typical Completion Rate Annual Revenue Loss Typical % Increase Goal Improvement Savings 2 Year2,000$4,00030%$2,800,00010%200 students $400,000 Public 4 Year10,000$10,00056%$24,750,0005%500 students $2,812,000 Private 4 Year1,500$24,00080%$4,050,0002%30 students $405,000 Slide 6 “We would argue that colleges and universities have a moral, ethical, and societal obligation to focus on increasing achievement of student goals. The work we have undertaken [at Skyline College] simply suggest that they also have a financial incentive for doing so.” Robert Johnstone Dean, Planning, Research and Institutional Effectiveness Skyline College, CA “We would argue that colleges and universities have a moral, ethical, and societal obligation to focus on increasing achievement of student goals. The work we have undertaken [at Skyline College] simply suggest that they also have a financial incentive for doing so.” Robert Johnstone Dean, Planning, Research and Institutional Effectiveness Skyline College, CA Source: Starfish Internal Research

7. Starfish Infrastructure

8. Address Problems Before It’s Too Late Early Warning & Student Tracking System Observed student behaviors can be manually flagged When observed and through periodic surveys (coming soon) Attendance tool Automatic flags can be raised based on Course management system grades, assignment tardiness, and online activity Student Information System Student surveys Support workflow to resolution Recommendations can be communicated to the student automatically Full role-based case management Close the loop with faculty when progress is made Slide 8 Click button in student folder to raise flag Choose flag from customized list

9. Eliminate Logistical & Psychological Barriers Educational Support Networking System Personal rolodex of student’s educational support network Online scheduling for in-person meetings Individual and group appointments Supplemental instruction support Documentation of contact with students Walk-in, scheduled, phone, or email Private- and shared- notes Tracking of milestones and outcomes Delegated calendar management Slide 9 User homepage with upcoming appointments Scheduling an appointment

10. Students Want Convenient Access University of Cincinnati Survey: 75.3% of students say they want online scheduling of appointments with their advisors (June 2008) Joliet Junior College Survey: If you could schedule in-person appointments online, with whom would you like to be able to schedule them? (October 2008, 1,174 students) StudentsPercentService 95281%Counseling & Advising 56448%My Instructor 49943%Tutoring 37332%Testing 474%None 91%Write In (Financial Aid)

11. Simplify Advisors’ Lives Slide 11

12. Communication with Students Slide 12

13. Discover What Works

14. Implementation Process Slide 14 StepActionTime Frame Plan 1 Orientation 1 hour orientation for anyone who may be directly involved in the project. Core team members may spend another 2-3 hours reviewing detailed capabilities. 2 Process Review & Goal Setting 2-3 hours per distinct operating unit to determine a draft, which is then refined over time. 3 Configuration Planning Timing depends on scope of project but it can be as little as one day. Develop & Test 4 CMS/SIS Integration Approximately one week or time per system to integrate. 5 First Data “Push” & Testing Initial data transfer has taken up to 12 hours for 300,000 students. Timing is significantly less for small schools. Subsequent daily incremental pushes take less than 1 hour. Train 6 Training Development Ranging from one hour to several hours depending on process changes. 7 Training Less than one hour per session. Evaluate 8 Post-Launch Status Meetings They start out weekly and become less frequent as initial successes are accomplished. 9 Milestone Meeting One hour, approximately 4 weeks after the initial launch of the pilot. The timing of the milestone meeting depends on the scale and scope of the pilot.

15. Thank You Slide 15 dyaskin@starfishsolutions.com David Yaskin Founder and CEO Starfish Retention Solutions, Inc. 703.260.1186 www.starfishsolutions.com Copyright © 2009 Starfish Retention Solutions, Inc. Confidential. follow “Starfish360”

16. Demonstration Instructor: raise a flag Student: schedule an appointment Advisor: review a student’s flag Slide 16