1. Welcome Front Desk Support Starfish Training Welcome Front Desk Support

2. Objectives In this training you will learn : – What role you play in managing appointments – How you will support students in making appointments and signing in at Advising centers – How to set up a Starfish profile to personalize your experience – How to view and manage multiple calendars Slide 2

3. What is Starfish? We are. A Student Success Company We believe. The campus community engaged with a student will lead to that student’s success. We help academic institutions. Identify. Which students are at risk now? Guide. Where do I go to get/offer help? Connect. When can I get help? Optimize. How are services performing? Slide 3 “ I made a difference for that one.”

4. Starfish – Advisor roles Advising roles can: Set up profile and office/service hours Manage alerts, document activities and communicate with students. Manage assigned cases and provide advising services to students Connect students to other available services Review student information of assigned students or students in their area Create and document appointments Slide 4

5. Starfish – Front Desk roles Front Desk roles can: Manage calendars and appointments for Advisors Manage a waiting room kiosk and student queue Assist students who sign in at an Advising Center Add notes to student folders Slide 5

6. Starfish – Instructor role Instructors can: Set up office hours and a profile that students can see Raise alerts. Respond to progress surveys Communicate with their students via Starfish Make appointments with their students and document outcomes Guide their students to information about available services Review student information of students enrolled in his/her courses Slide 6

7. Starfish – Student All students who are Starfish users can: Set up a profile and communications preferences Make and Track appointments with advisors or others in their ‘success network’ Review flags/kudos raised and respond Find and connect to recommended /available services Slide 7

8. Your Starfish Dashboard

9. Profile – Institutional Profile

10. Appointment Preferences

11. Email Notification Preferences

12. Try it! Login using your normal network id and password In production, you will have a link to Starfish We are logging into the TEST version of Starfish DO NOT COPY/SAVE the URL we are using today for later use. You will be connecting to the test site. Items you create today that generate email will be sent to Patty Take because the system is in silent mode. When you sign in to the live system, emails will be generated and sent to students/staff based on the configuration of each item The data in your test system is recently pulled from production. Student information such as ids etc. should be treated with care

13. Starfish Navigation

14. Calendar Manager’s View

15. Creating an Appointment

16. Reserved Time and Walk-in Meetings

17. Appointment e-mail

18. Student Folder View

19. Student Folder - Add a note

20. Using the Kiosk and Waiting Room

24. Respond to Progress Surveys

25. Respond to a Progress Survey

26. Confirm submission of a Progress Survey

27. Open Progress Surveys

28. Tracking Items for Flag NameDescription Slide 28

29. Raising a Flag From the Student list or from the individual student’s folder

30. Raising a Flag

31. Viewing a Raised Flag – Student Folder

32. Clear Flag and Close Loop

33. Send Email Message to Students

34. Student View – initial Logon

35. Student View - Dashboard

36. Review – What are some features in Starfish that you will use in your role – Who are the primary raisers of flags? – Who are the primary responders? – What can the student do themselves? – What are your biggest questions right now? Slide 36

37. HANDS ON Step by step instructions Configure your profile. Contact information Appointment preferences Email notifications Create your first office hours block. Find your students list. View a student folder. Raise/Clear a tracking item. Slide 37

38. Configure Your Profile 1. Click Profile in the top frame navigation. 2. Edit your contact information. Then, select the email address(es) where Starfish notifications should be sent. 3. Complete the General Overview and My Biography sections so students can learn more about you Slide 38 4.Click the Save button.

39. Appointment Preferences 1. Go to Profile > Appointment Preferences. 2. Select your Minimum Appointment Length. 3. Select your Scheduling Deadline – e.g., if appointments must be made by 5 p.m. the day before. 4. Establish My Locations so students know where they can meet with you. 5. Delegate Calendar Managers – colleagues who can see your calendar and make any edits/deletes. 6. Click the Save Button. Slide 39

40. Email Notifications 1. Go to Profile. Then choose Email Notifications. 2. Under Appointments Notifications and Tracking Item Notifications, set your preferences for if/when you want to be notified of appointments and tracking items. 3. To receive iCal attachments, check the boxes to receive an individual email every time there is a change to your appointments or office hours/group sessions. 4. Click the Save button. Slide 40

41. Add Your First Office Hours Block 1. Go to Appointments> Add Office Hours. 2. Give your block a title. Indicate which day(s) of the week this block occurs. 3. Specify the start and end time. 4. Set the location. You can set up multiple locations by going to Profile > Appointment Preferences. 5. Enter any special instructions, or specify a Start/End Date if it is part of a series. 6. Click the Save button. Slide 41 How do I edit or delete? Click the icon to see options for managing your office hours blocks. How do I edit or delete? Click the icon to see options for managing your office hours blocks.

42. Scheduling Wizard Slide 42

43. Schedule An Appointment 1. Click Appointments at the top, then choose the Add Appointment link. 2. Search for a student name in the “With” field. 3. Complete the fields to specify the date, start and end times 1. You will receive an email confirmation for this appointment. 2. As the calendar owner, you can add appointments at any date and time, regardless of whether they occur within available blocks. 4. Click Save. Slide 43

44. Find Your Students List 1. Click Students in the top frame navigation. 2. Search for a student by… 1. Typing the student’s name into the Search field 2. Choosing your Connection to them 3. To organize your students list by tracking item, select the Tracking tab. 1. You can sort the list by tracking item name and/or status. 2. You can resolve or comment on tracking items from here. Slide 44

45. View a student folder 1. From your Students list, click the hyperlink of a student’s name. 2. This brings you to the student’s folder. Depending on your level of access, you will find information including contact information, Meetings (past/upcoming), Courses/Grades (past/current), Notes (you added/shared with you), Tracking Items (raised/cleared), and other people in their network Slide 45

46. You are ready to begin utilizing Starfish! Congratulations! Slide 46

47. Support Slide 47 Having trouble? Please fill in contact information/processes for reporting