1. Seller => Servant => Professional Interaction Caveat Emptor ? i.e. let the Buyer be aware, => a so-called product “mistake”… - is her own fault… Now, when you know that the Customer is on “Alert”, that is, “frightened” to make a decision… what can (= should) you do ? Answer: See above Attitude => You are not merely after her money, but you target towards a “Win-Win” situation => Symbiosis. After all : You are the Customer, and You wish the best to Yourself

2. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) Characteristics of good Services

3. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring (”The Customer is … YOU !”

4. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people (”…do onto others as…”) (”The Customer is … YOU !” Characteristics of good Services

5. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people 4) Responsibility of own thought, feelings and actions (”…do onto others as…”) (”The Customer is … YOU !” Characteristics of good services

6. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people 4) Responsibility of own thought, feelings and actions 5) Hear correct - understand (…two ears – one mouth…) (”…do onto others as…”) (”The Customer is … YOU !”

7. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people 4) Responsibility of own thought, feelings and actions 5) Hear correct - understand (…two ears – one mouth…) 6) Bring up important issues ( ”face-keeping”… white lie …) (”…do onto others as…”) (”The Customer is … YOU !” Characteristics of good Services

8. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people 4) Responsibility of own thought, feelings and actions 5) Hear correct - understand (…two ears – one mouth…) 6) Bring up important issues ( ”face-keeping”… white lie …) (”…do onto others as…”) (”The Customer is … YOU !” 7) Know yourself (NLP, Eneagram,, pos. thinking… etc..)

9. Seller => Servant => Professional Interaction 1) Responsibility of interaction (Personal & Professional) 2) Good will - caring 3) Respect of people 4) Responsibility of own thought, feelings and actions 5) Hear correct - understand (…two ears – one mouth…) 6) Bring up important issues ( ”face-keeping”… white lie …) (”…do onto others as…”) (”The Customer is … YOU !” 7) Know yourself (NLP, Eneagram,, pos. thinking… etc..) ”Services” is a co-operation process => Devil lurks behind the tiny details

10. Seller => Servant => Professional Interaction How does your message get through ?

11. Seller => Servant => Professional Interaction How does your message get through ? Verbal ?

12. Seller => Servant => Professional Interaction How does your message get through ? Verbal ? Intonation, expression ?

13. Seller => Servant => Professional Interaction How does your message get through ? Verbal ? Intonation, expression ? Body language ?

14. Seller => Servant => Professional Interaction How does your message get through ? Verbal ? Intonation, expression ? Body language ? Your personal attitude shines through - strong as the Sunshine ! Do onto others what you wish for yourself !