1. Module three Safety and Security This publication has been produced with the financial assistance of the European Union. The contents of this publication are the sole responsibility of SNV/ ILO and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visithttp://ec.europa.eu/europeaid/

2. Module Overview Topic 1: Visitor health Topic 2: Safety 2

3. Visitor health Topic One

4. Common health risks 1.Food and water safety 2.Malaria 3.Stomach-ache/ Diarrhoea 4.Allergies 5.Dehydration 6.Sun protection 7.Insect bites 4 Malaria Dengue Stomach-ache Allergies Dehydration

5. Common health risks Mosquito’s sting 5 Strange local foods Snake bite Travelling under hot weather

6. Identify causes of health risks to visitor 6 ? ? ? ? ? ?

7. Activity 1: Discussion on common diseases Divide into 3 groups. In your groups discuss: How to prevent common diseases and illnesses: - malaria and dengue - stomach-ache - allergies Present discussion outcome of the group Other groups comment and contribute 7

8. Malaria and Dengue Always use mosquito net when sleeping Use mosquito repellents when travelling to forests, mountains, lakes, rivers. 8

9. Stomach-ach/ Diarrhoea Don’t drink tap or unsafe water Don’t eat unhygienic foods on the streets Be careful when you advise tourists to try strange local foods or drinks. 9 ? ?

10. Allergies Keep tourist who are allergic away from allergy sources: Pets Flora Insects Foods e.g. nuts Drinks Dust 10

11. Explain a sick guest’s health situation to a doctor 1.Guest’s medical history (if capable) 2.Reason, situation that caused guest illness 3.Time since guest have been sick up to present 4.Actions or first-aid or medicine that have been applied 5.How far guest’s reaction. 11 Foods poisoning Insect sting Snake bite

12. Physical capability of guests To offer the most suitable tour itinerary, identify tourist physical capability with regard to: Gender Age Appearance Medical history 12

13. Visitor safety Topic two

14. Identify common safety & security issues for tourists Traffic accidents Dog and animal bites Insect bites and stings (e.g. mosquito, flea, leech, bee, etc.) Falls Theft, robbery, personal attack 14

15. Activity 2: Group discussion on preventing common accidents Divide into 3 groups. -In your groups discuss - How to prevent common accidents: Traffic accidents Dog and animal bites Insect stings and bites Falls Theft, robbery, personal attack -Present group discussion outcomes 15

16. Activity 3: Flashcard activity Work in pairs Each pair gets a flashcard from your trainer Read your flashcard and decide if it poses a safety risk or not Tell the class about it. 16

17. Prevent common accidents Alert tourist to any possible safety risks that they may encounter: 1.Pets or animals 2.Do not collect or touch live insects 3.Pay attention when crossing the road 4.Wearing suitable shoes and clothes for excursions 5.Deposit valuable items and travel documents in a safe place at the hotel 6.Avoid go out alone at night 7.Carry minimum cash. 17 Theft Robbery Safety box Accidents Falls

18. Responding to an emergency Emergency are defined as occurrences that threaten visitor safety such as: Heart attack Poisoning by foods or snake bite/ insect stings Burns 18 Electric shock Traumatic brain injury due to fall or beating Broken limbs

19. Responding to an emergency Steps 1. Determine the level of danger of the injury 2. Secure patient and remove from injury sources 3. Ask other people to help 4. Call emergency number 5. Apply basic first-aid treatment 6. Take to doctor or hospital if necessary 19

20. Activity 4: ID test Participate in an Identification Test on items to be found in a First Aid kit. 20

21. First aid items 21 No.ItemsUnitQuantity 1BagUnit1 2Antiseptic liquid (e.g. Dettol)Bottle1 3Sterilized gauzePack1 4Antiseptic ointmentTube1 5Rolled bandageRoll5 6Medical cottonPack1 7Eye bathPiece1 8TweezersPiece1 9ScissorsUnit1 10Adhesive bandagesBox1 11Sterile dressings Piece 4 12Burn dressing or ointment Piece 2 13Painkillers (e.g. Paracetamol)Roll1 14MaskUnit4 15GlovesUnit4

22. Clean and dress a wound 22 1.Get clean water & first-aid kit 1.Get clean water & first-aid kit 3. Clean wound 2. Wash hands 4. Cover wound with plaster or bandage 4. Cover wound with plaster or bandage

23. Thank You for your attention! The HITT Programme and its Contributors This series of materials has been produced in collaboration between the High Impact Tourism Training for Jobs and Income Programme (HITT) funded by the European Union and the International Labour Organisation (ILO) in Vietnam. These programmes and organisations contributed to the development and printing of this material and will be using these training materials to deliver High Impact Tourism Training to their respective target beneficiaries. The programme supports informal workers and potential workers from the tourism sector of Vietnam to enhance their productivity and professionalism, and to increase their employability and income opportunities. The HITT programme is implemented by the Netherlands Development Organisation (SNV) through the financial assistance of the European Commission (EC) Investing in People programme. This publication has been produced with the financial assistance of the European Union. The contents of the publication are the sole responsibility of the HITT Programme and can in no way be taken to reflect the views of the European Union. For more information on Europe Aid, please visit http://ec.europa.er/europeaid/