1. Charm School for Surveyors Presented by: Dennis J. Mouland, PLS UCLS Conference 2014

2. Course Goals Discuss who we are vs. who others think or perceive us to be List some areas of concern Identify other resources for improving our “charm”

3. What do you mean, CHARM? People send their kids to a charm school to have them “polished” or “finished”. In this sense “charm” is defined as to influence the senses or mind of others by some quality or attraction. In a similar way, have you ever considered the impact various aspects of your behavior have on clients, employees, or supervisors??

4. Have you ever heard???? “People judge you by the way you speak…“ A radio ad run throughout the last 15 years for “Verbal Advantage” training programs. Is it true??? Is it fair? Does it matter? “Dress for Success” A book and training program for executives on how to influence others simply by how you appear. Is it true??? Is it fair?

5. What Influences YOU? Look of an advertisement Appearance of an office Language of a person Habits of a person Vehicle appearance Spelling errors Poor vocabulary Cultural icons or habits Flaunting exhibitions Manners or lack thereof Whining people “Attitudes” “Issues” Hidden agendas

6. Oliver Herford (American Poet 1863-1935) “I don’t recall your name, but your manners are familiar”.

7. It does matter…. The success of your business is very much tied to appearances of you, crews, office, and equipment. Impressions are made at every turn, every moment, whether you like it or not. If you can truly afford to lose some business, then go ahead and “be yourself”

8. Being a Phony?????? Does this mean we should put on certain “airs” which are not really us? Or is it about making small but significant changes in our habits, operations, and appearance that might assist us in our business? People are judging you; do you really want them to get the wrong idea?

9. How do you react?? When you see the messy office? When you see sloppy dress and behavior? When you observe uncouth behavior or foul language? When someone lights up a smoke in your office? When you see a huge billboard advertising lawyers for hire? When equipment has a damaged and uncared for appearance? When a person’s cultural or religious actions invade your space?

10. Four Areas to Discuss Communication skills Presentation of self Presentation of business Presentation of the profession

11. Communication Skills Public speaking (more than just speeches) Vocabulary (modern phonics taking over?) Spelling (a test of education and IQ?) Grammar (becoming a lost art?) Written formats of letters and memos Technical reports (propheshunal er knot?) Manuals and other instructions

12. Parts of a Speech Introduction –Use some short story, joke, lead-in to get their ATTENTION! Specific Purpose Statement –Tell them what you’re going to tell them Body –An organized set of points, leading to a logical ending Conclusion - Drive the nail home

13. Common Spelling/Grammar Errors Your vs. you’re Sight vs. cite vs. site To, two, and too There, their, they’re Receipt Dependent Straight, strait Where is the rule about ending a sentence with a preposition at? What it is? Orientated vs. oriented Scared vs. ascared Watch current ads…..

14. An example of poor review

15. Eye halve a spelling chequer It came with my pea sea It plainly marques four my revue Miss steaks eye kin knot sea. Eye strike a key and type a word And weight four it two say Weather eye am wrong oar write It shows me strait a weigh. As soon as a mist ache is maid It nose bee fore two long And eye can put the error rite Its rarely ever wrong. Eye have run this poem threw it I am shore your pleased two no It's letter perfect in it's weigh My chequer tolled me sew.

16. Presentation of Your Self Dress Grooming Habits Demeanor Reactions to adversity or surprise Priorities expressed by time and money Schedule Display of Work Ethic

17. Presentation of Business Advertisements Outside of building Main entrance Signs Front office Desk space Conference room Sweat shop area

18. Presentation of the Profession Do you have a responsibility? Who you are in your community says much. Participation in civic and charitable groups. Relations with other professions.

19. What Can We Do? Start Paying More Attention Ask a neutral party to assess your office Get involved in your community groups (CofC, Lions, Kiwanis, Rotary, etc.) Join Board for non-profit group Join TOASTMASTERS Identify needs and programs that will improve you Make a commitment

20. “Sharpen Your Saw” (Stephen Covey’s 7th Habit) A commitment to the process of constantly improving yourself Being involved in your community as well as your profession Being a leader in charm, class, wisdom, tact and attitude.

21. Ever Consider What Potential You Have to…. Add POWER to your technical expertise? Be a POSITIVE influence on all those that come in contact with you? Become a LEADER in your profession, community, office, and home? You don’t have to be the boss to be a leader!

22. It Really is Worth It!!!! It takes courage and maturity to admit you have a need to improve Your profession, your business, and you yourself deserve to be the best you can be TAKE YOURSELF TO THE SURVEY CHARM SCHOOL Who are you? And who do you want to be?

23. Charm is about…….. Professionalism Intelligence Wisdom Class Respect for self But mostly………. It is about caring about other people!

24. Do you REALLY care? Thank you for your attention and input on this subject- We wish you the very best in all your endeavors! ?