1. Life Without Barriers Practical Design Fund “Lived Experience - Recruitment and Staff Selection” Edward Birt, Area Manager, Southern NSW & ACT

2. Contents Background Research Training Package Meet and Greet Process Future work Questions

3. Background: PDF Objectives (People want to participate in recruitment) Consult and engage Develop policy and procedures Develop learning and development frameworks Develop a training package and resources that supports people with disability in the recruitment and selection of their staff Pilot training package Make training package available on LWB website www.lwb.org.au www.lwb.org.au

4. Research Interviewed 22 people (people with disability, family members, support staff) Asked them about – effectiveness of existing methods for engaging people with disability in recruitment and selection – suggestions about the best way to engage individuals with a disability in the recruitment of staff. “I don’t like all the writing. It’s better to talk about it.” Participant

5. Research “It needs to be the way we do things around here.” “Be on time. That’s important.” “We pick up on things you guys miss.” “It reduces the number of mistakes in the process.” “It’s a good way to see what people are like.”

6. Research Findings Participation resulting in mutually beneficial positive outcomes Clear policy position was needed The practical, emotional and accessibility needs of individuals must be addressed Training and materials must be customised Meaningful alternative to full interview process is required Pictorial interview score sheets are useful Role play exercises and simulations were difficult for some Importance of adequate preparation to meaningful participation

7. Mutual Benefit Person receiving (LWB) Service Service (LWB)  Effective selection / Choose the right staff  Feel valued and recognised  Develop skills  Relationships and community  Vocational and leadership opportunities  Effective selection of staff  Direct input to recruitment and selection policies from end user  Visibly promote respectful relationships  Relationships and community  Vocational and leadership opportunities

8. Training Package 1.Meet and Greet 2.Modified interview process 3.Standard interview process

9. Training Training: open to anyone covers all aspects of recruitment interactive, role plays Training assessment: Understanding Duty of Care Identifies assistance required in future

10. Meet and Greet Process An innovation which emerged from the research that forms part of the interview process A brief natural conversation between – Applicant – Service user – Support worker “Sometimes interviews are too long and complicated.” Participant

11. Meet and Greet Process Customised scoring sheets

12. Meet and Greet Process Scores are combined

13. Learning Framework Training and assessment outcome recorded on LWB CIRTS system Participants receive a letter and volunteer card to recognise their training and eligibility to participate in recruitment and selection

14. Future Work 1.Alternative accessible formats (DVD, Braille, audio) 2.Amended toolkits for non verbal individuals 3.Training packages customised for cultural needs (Aboriginal and Torres Strait Islander, CALD) 4.Training packages for all aspects of the recruitment and selection process Materials, processes and training materials must be customised based on individual need

15. Levels of Participation – You Decide 0 No Participation 1 Discussion of Needs 2 Meet and Greet 3 Modified Interview 4 Standard Interview 5 Full Recruitment process Practical Design Fund

16. Questions ? Thank You www.lwb.org.au www.disabilitycareaustralia.gov.au/people- disability/practical-design-fund