1. Today’s Helicopter Parents: Giving them a place to land at the University of New Hampshire!

2. Helicopter Parents   What’s a “Helicopter Parent?   What’s a college or university to do?

3. The Parent Portal@UNH   Background   Parent Portal solution   Demonstration   Technical details   Reaction from parents & partners

4. Grant direct access  Create a way for parents to pay on-line  Give them a sense of student’s world  Give them access to on-line information, deadlines, etc.  Save $30,000 annually  Enable direct communication

5. How to grant access?   Use Blackboard’s portal, MyUNH   Broad adoption of MyUNH—   1004 faculty, 14, 470 students   54% of all UNH courses   Over 650 organizations   5 applications

6. How did we do it?   Leveraged previous work integrating SIS   Partnered with Business Services   Secured a Parent’s Association Grant   Formed Project Team   Held focus groups   Consulted Legal Counsel

7. Functional Workflow   Student creates account for parent   Parent username auto-generated   Email with username & temporary password   Parent uses “Login Help” tab to set password   Parent logs in to Bb

8. Student Creates Parent Account

9. Parent Creates Account

10. Parent Logs in to MyUNH

11. Parent Accesses Student Information

12. Legal Implications   FERPA   Work with Cornell   Parent’s account “child” of student’s account

13. What do parents think?   8,141 active parent accounts   Represents about 7,000 students   Turn off “authorized payer” option in April   Survey data: positive response—   65% agree easy to access (7% neutral)   60% agree easy to find info (14% neutral)   15-character password

14. What do parents think?   About 4% of parents get “locked out”   Parents want access to other information   Positive reaction to e-mail communication   Survey fall 2007 garners 68% return rate   Business Services vital to current business practice   Removing “Authorized Payer” in April

15. Time for your questions!   Bill.Baber@unh.edu   Terri.Winters@unh.edu http://cis.unh.edu/at/ Computing & Information Services University of New Hampshire Durham, NH 03824