1. NACADA Executive Office Kansas State University 2323 Anderson Ave, Suite 225 Manhattan, KS 66502-2912 Phone: (785) 532-5717 Fax: (785) 532-7732 e-mail: nacada@ksu.edunacada@ksu.edu © 2011 National Academic Advising Association The contents of all material in this presentation are copyrighted by the National Academic Advising Association, unless otherwise indicated. Copyright is not claimed as to any part of an original work prepared by a U.S. or state government officer or employee as part of that person's official duties. All rights are reserved by NACADA, and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of NACADA, or as indicated below. Members of NACADA may download pages or other content for their own use, consistent with the mission and purpose of NACADA. However, no part of such content may be otherwise or subsequently be reproduced, downloaded, disseminated, published, or transferred, in any form or by any means, except with the prior written permission of, and with express attribution to NACADA. Copyright infringement is a violation of federal law and is subject to criminal and civil penalties. NACADA and National Academic Advising Association are service marks of the National Academic Advising Association. NACADA Summer Institute 2011 Jo Anne Huber University of Texas Austin Terry Musser Penn State University

2.  Your perspectives  Overview of millennial students  Characteristics of today’s parents  College Parents of America Survey  Rational for working with parents  Parent Do’s and Do Not’s  Resources for working with parents

3.  Student preferences  Parent desires  Higher Education Administrators  FERPA/Legal issues  Right thing to do

4.  “No escape from ‘helicopter parents.’” Albany Times Union  “Hovering parents need to step back at college time.” CNNhealth.com  “How to ground a helicopter parent.” Donna Krache, CNN  “Parents, quit the hovering.” Debra Bruno, USA Today

5.  “Putting Parents in Their Place: Outside Class.” Valerie Strauss, WASHINGTON POST  “’Helicopter’ parents hover when kids job hunt.” Stephanie Armour, USA Today  “Back Off: Gen Y’s helicopter parents are a good thing” Rebecca Thorman (modite.com/blog)  “Do ‘Helicopter Moms’ do more harm than good?” ABC News  “Helicopter Parents Reconsidered” (CollegeBoard)Helicopter Parents Reconsidered

6. SpecialTechnology saavy ShelteredMulti-taskers ConfidentImpatient Team-orientedSkeptical ConventionalBlunt and expressive PressuredImage driven AchievingThe “me” generation

7. Advice for Academic Advisors:  Know how to cut through red tape  Explain academic protocol (compare to health care)  Emphasize existing processes and appeals, especially for grade grievances

8. Advice for Academic Advisors:  Identify “hot button” issues  Colleges have considerable discretion concerning FERPA and how it is interpreted/applied

9. Give parents information on when to intervene:  Language is important: student vs. child; professor or faculty vs. teacher; college vs. school; young adult vs. kid  E-mail “bursts” before important deadlines, events  Focus intervention efforts on personal issues with students

10. Communicate with parents:  Newsletters  Blogs  Website ‘Strictly for Parents’  More communication is usually better

11. Manage situation:  Identify campus expert on parents  Housing (RA’s)  May not be the Vice President for Students  Look for common problems  Review best practices/share across campus

12. Stop problems before they happen:  Letters/e-mails  Newsletters at least twice in academic year to parents/families  Identify problem processes, offices, staff  Continual training in dealing with parents  Solve policy and process issues that cause problems

13. Finances top the list of college parent worries  Publish accurate and complete financial information  Create parent information for financial aid offices Source: College Parents of America (College Parent Experience survey)

14. Conversation  7.9% talk more than once a day  22.8% talk daily  41.8% talk two or three times per week  22.4% talk weekly  Nearly all are cell phones or e-mails  8/10 parents initiate conversation 50% or more of the time College Parents of America -- 1,722 college parent responses

15.  “Providing opportunities for parents to participate in the college experience can pay huge dividends in terms of increased student success, institutional financial support, and enhanced public relations.” (Keppler et al., 2005)  Consequences of not working with parents

16.  Parent and family activities  Regular Communication  Provide current Information  Be responsive  Provide specifics at Parent Orientation

17.  Do not dismiss them after they leave their students  Do not indicate you care the way that they care  Do not pretend you know their son/daughter better than they do  Try not to pass them off to another office  Never be flip or curt with them!

18.  NACADA FAMILY GUIDE  NACADA Clearinghouse  Current bibliography

19.  Reactions  Ideas  Your success stories  Your challenges