1. Peter MacKay’s helicopter ride

2. “the (minister) is fishing …”

3. “departure from the camp … he will then be taking the Challenger to London…”

4. “So, when the guy who’s fishing at the fishing hole next to the minister sees the big yellow helicopter …”

5. The story

6. Ideal federal service standard for helping you

7. Negotiating with departments oWording can be changed to narrow or broaden the scope of your request oYour request can be narrowed to avoid paying large fees oYou can request a partial release of records not subject to extensive vetting or time- consuming consultations with other departments or outside parties

8. Request to Correctional Service of Canada

9. Initial response letter

10. Second response letter, seeking additional fees

11. Fee estimate: $35

12. A phone call helped narrow the request, avoiding fees

13. Complaints

14. http://www.oic-ci.gc.ca/ The Information Commissioner investigates complaints from people who believe they have been denied rights under the Access to Information Act — Canada's freedom of information legislation. An independent ombudsman appointed by Parliament, the Information Commissioner has strong investigative powers and mediates between dissatisfied applicants and government institutions. As an ombudsman, the commissioner may not order a complaint resolved in a particular way. Thus the commissioner relies on persuasion to solve disputes, asking for a Federal Court review only if an individual has been improperly denied access and a negotiated solution has proved impossible.

15. Reasons to complain Excessive time extensions Undue delays in processing a request Fees Poor service Exemptions: Must complain within 60 days of receiving records

16. Provincial / territorial / municipal complaints Various levels of government have different mechanisms for complaining Check the relevant websites for complaint procedures

17. Complaint form

18. Complaint letter: keep it simple

19. Complaint acknowledgment

20. Exemptions

21. Lots of exemptions!

22. What you cannot get Some exemptions National security or international relations Information related to a police investigation Notes produced by lawyers Personal information about someone Commercial confidences provided by a business Material concerning federal-provincial discussions Exclusions Cabinet documents that are less than 20 years old: usually completely off-limits

23. Communications Security Establishment Canada speech: Original release

24. Communications Security Establishment Canada speech: Release following complaint

26. By early next week you should have… osubmitted six to eight requests, including at least one to each of the three levels of government obegun following up with departments ostarted to compile files for each request, including a copy of your original application, notes and follow-up correspondence