2. WONDER CURIOSITY SKEPTICISM FRUSTRATION ANGER FEAR How People React To Magic

3. WONDERFEAR EXPANSION CONTRACTION CURIOSITY SKEPTICISM FRUSTRATIONANGER

5. Problem Solving Define the problem Gather Information Form Hypothesis Test Analyze Results Conclusion

6. FILTERSFILTERS I.R. External Event Communication DeleteDistortGeneralize

7. PARIS IN THE THE SPRING

8. FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIENTI- FIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

9. 1000 40 30 1000 20 1000 10 4100

10. Assumptions Expectations Values What’s your lens?

11. Values + Vision = Mission

15. Current Reality Envisioned Future “Significant creative energy is generated when you can see clearly where you are and where you want to be. When the distance between the two is clearly visible in your mind, a natural tension builds that can be resolved only by discovering and implementing new ideas.” Doug Hall, Author, Jump Start Your Business Brain

27. Stress Producing Humor P okes fun at other peoples individual short comings. R eflects anger. O ffends with inappropriate use of sexual references or profanity. D ivides a group by put-downs. U ses stereotypes to denigrate a person or group. C reates a cruel, abusive and offensive atmosphere. I s insensitive to what causes others real pain. N egates self-confidence. G ives license to hurt somebody.

28. Stress Reducing Humor R educes tension by joking about universal human frustrations and faults.. E ncourages people to relax an laugh. D elights in poking fun at oneself. U nites people by building rapport. C reates a supportive atmosphere of fun and caring. I ncludes everybody in the good time. N otes the positive aspects of human relationships. G ives everybody a chance to participate.

32. Philip Harris, President & CEO, PJM InterConnection

34. “The shortest distance between two people is a smile.” Victor Borge

36. How People React to Ideas 1. Verbal Idea Killers 2. Non-Verbal Idea Killers 3. Verbal Idea Support 4. Non-Verbal Idea Support

37. Rule of Agreement Say “Yes” to your partner Make your partner look good

38. Constraints Constraints Stimulate Creativity

39. Limerick There once was a guy from the moon, Whose birthday was the 30th of June. He was a man with no hair. And he’d never breathed air. But, boy, could he carry a tune.

41. CONFLICT

43. Conflict Handling Modes (Thomas & Kilman, 1974) ModeLevel of Level of AssertivenessCooperation AvoidingLow (Lose)Low (Lose) CompetingHigh (Win)Low (Lose AccommodatingLow (Lose)High (Win) CompromisingModerate (Win Some)Moderate (Lose Some)

45. Conflict Handling Modes (Thomas & Kilman, 1974) ModeLevel of Level of AssertivenessCooperation AvoidingLow (Lose)Low (Lose) CompetingHigh (Win)Low (Lose AccommodatingLow (Lose)High (Win) CompromisingModerate (Win Some)Moderate (Lose Some) CollaboratingHigh (Win)High (Win)

46. E-A-R Technique Empathize Attend Respond

48. FEARWONDER CURIOSITY SKEPTICISM FRUSTRATION ANGER

50. E-mail: jim@jimsnack.com Web site: www.JimSnack.comjim@jimsnack.com