1. Creating Communication Climates1 Lesson Objectives Creating Interpersonal Communication Climates Conflicts and Interpersonal Relationships Asserting Ourselves and Respecting Others Values & Risks of Self-Disclosing

2. Creating Communication Climates2 Communication Climates 生活中的各種溝通氛圍 –Event: 慶生會、相親、買賣、調解、、、 –Location: KTV 包廂、洗手間、病房、圖書館、、、 –Timing: 考試前、事件第一時間、多年後、、、 –Relationship: 父母、另一半、上司、大眾、、、 –Purpose: 說服、聯誼、談判、廣播、致歉、、、 –Channel: 見面、電話、 BBS 、視訊、紙條、、、

3. Creating Communication Climates3 Communication Climates Communication Climate –Tone of a relationship between people who are interacting –Basic for all settings and forms of interaction Self-Disclosure –Revelation of personal information –Often enhancing closeness

4. Creating Communication Climates4 Self-Disclosure & Personal Growth Johari Window (Joe & Harry) –Four types information about self OPEN AREA HIDDEN AREA UNKONWN AREA BLIND AREA Known to selfUnknown to self Known to others Unknown to others

5. Creating Communication Climates5 Self-Disclosure & Closeness Self-Disclosure: Both a gauge & means of closeness Should take place gradually with appropriate caution Reciprocity: important for relationship development Frequency declines in enduring relationship Gender Differences: Closeness in dialogue vs. in doing

6. Creating Communication Climates6 Levels of Confirmation Health Confirmation: –Valuing, Appreciation, Respect Three Levels of Confirmation –Recognition: Recognizing people ’ s existence –Acknowledgement: Knowing people ’ s feeling, statement –Endorsement: Accepting people ’ s feelings and thougts

7. Creating Communication Climates7 Defensive vs. Supportive Climates Evaluation vs. Description Certainty vs. Provisionalism –Absolute, dogmatic, ethnocentrism vs. alternatives Strategy vs. Spontaneity –Manipulative vs. open, honest Control vs. Problem Orientation –Dominant, imposing vs. focused on solution-finding Neutrality vs. Empathy –Indifference vs. understanding, respectful Superiority vs. Equality

8. Creating Communication Climates8 Conflict and Communication Conflict –Means ‘ difference ’, not necessarily unhealthy –A sign that people are involved with each other –Often with people what matter to us Overt vs. Covert –Straightforward vs. Indirect expression Well vs. Poorly Managed –How we perceive: Lose-Lose; Win-Lose; Win-Win (see next) –How we respond: Active vs. Passive; Constructive vs. Destructive Can Be Positive (for individuals and relationships)

9. Creating Communication Climates9 Views of Conflict Cultural Views: Some more accept conflicts, others tend to avoid. Circumstantial Views: Some worth engaging Lose-Lose: –Perception: Losses for everyone Win-Lose: –One wins at the expense of others Win-Win: –Everyone gains; A resolution all parties accept.

10. Creating Communication Climates10 Responses to Conflict Active vs. Passive Constructive vs. Destructive Active Passive ConstructiveDestructive Exit NeglectLoyalty Voice

11. Creating Communication Climates11 Guidelines for Creating Climates Accept and confirm others Affirm and assert yourself Respect diversity among people Time conflict effectively Show grace when appropriate