1. CRM –ETMS Buying guide Offline Online

2. Offline Interface Environment Cost

3. Interface Property Standard SynchronizationCustom synchronization Rich user interface55 Usability55 Interface response time55 Power of data analysis55 Load data at once*55 Device independent (Cross platform) 11 Standard synchronization - Synchronization provided by the database server like Sybase or other alike Custom synchronization - A custom built engine providing better response for CRMs - one REP should synchronize the data in less than one minute

4. Environment Property Standard synchronization* Custom synchronization* Rep Synchronization time / possibility to lose online data 14 Need High speed Internet35 Guaranteed speed required55 Security (considering HTTPS for WEB) 55 Reliability15 Require VPN (No = 5)55 Infrastructure Compatibility55 Scalability*25 Standard synchronization - Synchronization provided by the database server like Sybase or other alike Custom synchronization - A custom built engine providing better response for CRMs - one REP should synchronize the data in less than one minute Scalability - refers to the maximum number of users - a good number is from 500 users up, depending on the team, bigger is better in this case

5. Cost property Standard synchronization* Custom synchronization* Equipment cost55 Implementation cost (server included) 15 New development cost44 Maintenance cost33 Standard synchronization - Synchronization provided by the database server like Sybase or other alike Custom synchronization - A custom built engine to provide better response for CRMs - one REP should synchronize the data in less than one minute Cost - low is better

6. Evaluation total Offline Standard synchronization* Custom synchronization* 6682

7. Online WEB - CLOUD Rich Application (.NET, JAVA, Other)

8. Interface property Cross platform Platform specific (AJAX, Silverlight, Flash ) Rich user interface13 Usability12 Interface response time 22 Power of data analysis 13 Load data at once*11 Device independent (Cross platform) 52

9. Environment Cross platformPlatform specific (AJAX, Silverlight, Flash ) Rep Synchronization time / possibility to lose online data 33 Need High speed Internet55 Guaranteed speed required55 Security (considering HTTPS for WEB) 55 Reliability33 Require VPN (No = 5)55 Infrastructure Compatibility55 Scalability*55 Equipment cost44

10. Cost Cross platform Platform specific (AJAX, Silverlight, Flash ) Equipment cost44 Implementation cost (server included) 22 New development cost11 Maintenance cost33

11. Evaluation total Online – web cloud Cross platform Platform specific (AJAX, Silverlight, Flash) 5759

12. Rich Application (.NET, JAVA, Other) InterfaceDatabase Direct connection N – Tier design Custom engine WEB Services SOAPRESTful Rich user interface4444 Usability4444 Interface response time 1414 Power of data analysis 3555 Load data at once*5555 Device independent (Cross platform) 1111

13. Rich Application (.NET, JAVA, Other) EnvironmentDatabase Direct connection N – Tier design Custom engine WEB Services SOAPRESTful Rep Synchronization time / possibility to lose online data 5555 Need High speed Internet1555 Guaranteed speed required1555 Security (considering HTTPS for WEB) 0555 Reliability2555 Require VPN (No = 5)1355 Infrastructure Compatibility5355 Scalability*1555

14. Rich Application (.NET, JAVA, Other) CostDatabase Direct connection N – Tier design Custom engine WEB Services SOAPRESTful Equipment cost5555 Implementation cost (server included) 1435 New development cost 5535 Maintenance cost2535

15. Rich Application (.NET, JAVA, Other) Database Direct connection N – Tier design Custom engine WEB Services SOAPRESTful Evaluation Total47787483