1. Windermere Services Windermere New Owner Orientation

2. Chip Painter VP/Affiliate Development cpainter@windermere.com cpainter@windermere.com Windermere Services

3. Bill Feldman Executive VP/Affiliate Development bfeldman@windermere.com 206-954-3111 bfeldman@windermere.com Windermere Services

4. Western Washington Geoff Wood, CEO Matt Carroll, President Michelle Barry, Executive VP/Marketing Lynn Pedersen, Executive VP/Community Affairs Michael Fanning, Chip Painter, Lans Teal, Business Development Dave Odom, Executive VP/Finance Pat Grimm, Executive VP/Education/Internal Operations Kelly Hamill, VP/Education Director Mike Rahmn, VP/Technology Anna James, VP/Technology Product Marketing Windermere Services

5. Affiliate Services Contacts Arizona Chip Painter cpainter@windermere.com Northern California Gretchen Pearson Gretchen@windermere.com Southern California Bob Bennion; Bob Deville bdeville@windermere.com Nevada Dennis Yates dyates@windermere.com Oregon John Eskew jeskew@windermere.com Inland Northwest Scott Wetzel swetzel@windermere.com *MT, WY, ID, UT, WA Ecpainter@windermere.comGretchen@windermere.combdeville@windermere.comdyates@windermere.comjeskew@windermere.comswetzel@windermere.com Windermere Services

6. Today’s Overview The power of Windermere Windermere programs Provide you with a feeling of excellence

7. Founded in 1972 in Seattle, WA 1 Office 8 Agents ‘Windermere’ neighborhood Where it all began

8. Where we are today Over 320 Offices Over 8400 Agents 10 States Largest regional real estate brand in the Western US 3 rd largest regional real estate company in the US

9. “The Windermere Way” Cornerstones of Windermere Network – “Power of One” Business Practices – Integrity & Professionalism Standards of Practice – Ethics & Respect Community – Foundation, Community Service Day, Windermere Cup. Tools & Resources – Technology & Marketing Tools Full Service – Integration & Support

10. The Windermere Mantra Hire the best people Provide them the best tools Create a professional approach

11. The Power of One The Network

12. Business Practices Honesty Integrity Professionalism Courtesy Doing it right

13. The Windermere Standards of Practice embody the company’s commitment to the highest standards of service. They provide a basis upon which a free and entrepreneurial spirit can be challenged yet still operate within ethical behavior. Standards of Practice

14. Foundation Agent participation Funds raised by your office go to your community Less than 2% used for Administration Fundraising/matching funds Community

15. Community Service Day A day to give back to the community Third Friday of June/ Desert communities project in October Makes an impact throughout the West Way to communicate Windermere’s dedication to community Community

16. Windermere Technology Exclusive cutting edge technology available for agents and clients! Powerful user friendly public website 34 different MLS’s are swept daily every 30 minutes. 220,000+ listings throughout the Western US Agent-centric intranet site = WORC - Custom Photo Gallery Program - Contact Management System - Premier agent websites Tools & Resources

17. Customized Personal Marketing - Custom Xpress postcards Windermere Marketing Tools & Resources Quality Marketing Materials available for your agents - Visibility plus Program Professional & Consistent Branding

18. Full Service is the trademark of professionalism and a cornerstone of Windermere Real Estate Full Service

19. 15 minute Break!

20. The Cornerstones of Windermere

21. Windermere Services Thank You For Joining Windermere!