1. ATTRACT, RETAIN AND MANAGE VOLUNTEERS Presented by Kelly Ferguson Melissa Moore Volunteer Coordinators

2. Agenda 1. HfHCD Past, Present and Future 2. Attracting Volunteers 3. Planning for the Volunteer Week 4. The Volunteer Day 5. Volunteer Appreciation/Retention 6. How to Manage Multiple Work Sites 7. Volunteer Cycle

3. HfHCD Past, Present and Future

4. HfHCD Background HfHCD affiliate opened in 1988 We serve Albany, Rensselaer, and Southern Saratoga counties In the Spring of 2012 we merged with Rensselaer County Habitat We have built 72 houses in the Capital District We build Tuesday – Saturday, 8am-3:30pm

5. Current Projects Alexander & Delaware Street (Albany) Burden & Cross Street (Troy)

6. Up-Coming Projects - Sheridan Hollow

7. Attracting Volunteers

8. Responsible for all aspects of the volunteer program. This includes the recruitment, processing, education, retention and coordination of all Habitat volunteers including construction, ReStore and office volunteers. Inclusions: Appreciation Sweat Equity Construction facilitation Database Develop sponsors Volunteer Coordinator Job Description

9. Jack of all Trades Volunteer Coordinator Development Family Services ConstructionFinance

10. Development

11. Family Services/Sweat Equity

12. Construction

13. Maintaining a budget Supplies Appreciation Construction Finance

14. Community Presence

15. Marketing Materials

16. Everyone is a Potential Volunteer!

17. AmeriCorps State Direct House leaders Direct project oriented work

18. AmeriCorps NCCC 8 to 12 individuals spend 4 to 8 weeks at Habitat

19. Retired Individuals Regular Volunteers Tuesday/Wednesday volunteers Saturday volunteers

20. Extended Stay Volunteers French Students Summer Camps

21. Schools Construction Based School Programs CEO Youthbuild ACAP BOCES Rensselaer High Schools Service Learning Colleges Sororities/Fraternities Clubs

22. Companies Teal Becker Chiaramonte, CPAs Momentive

23. Internship Opportunities Field work internship General tasks Leadership opportunities Work site chameleon

24. Volunteer Sign-Up Process

25. 3 Ways to Sign-Up On our website – www.HabitatCD.org/volunteerwww.HabitatCD.org/volunteer Phone Email

30. Website Capture Hours volunteered Skill set & Interests General information for future contact

31. Planning for the Week Ahead

32. Confirmation Email Email sent on Monday before volunteer week begins Volunteer Wavier Build Site Safety Group Sheet Volunteer FAQ Goals for the week

33. Thank you for building with us! Please report to 41 Alexander St. at 8am the day you are scheduled, this is the 8 th home in the series that we are working on. If you are signed up to work on our Thrivent Homes on Delaware Street, please report to Alexander Street where we will get you signed in and orientated with the rest of the volunteers. We will then split you up to the appropriate worksite. PLEASE NOTE THE START TIME OF 8AM!!! It is very important to be on time. If you are a group leader and your numbers for the day have changed at all please send me an update ASAP. When arriving do NOT leave valuables on the front seat of your car or in plain view! If you have not already done so, please read the build site safety handout attached and complete a volunteer waiver. Bring the waiver with you the day you are scheduled for; if you have filled out a waiver within the past year, you do not need to fill out another one. Please dress for construction work (NO open toed shoes) and bring your own lunch, water bottles and work gloves. Water will be available for refills. Opportunities to provide a lunch for volunteers are always available. Simply let me know if you choose to bring lunch for the site. We so appreciate those who feed us! If someone chooses to cover your day for lunch, I will alert you ASAP! To see what our volunteers have been working on so far, visit our Construction Blog!!Construction Blog!! Please contact me if you have any additional questions. I look forward to seeing everyone! Thank you! Your volunteerism is appreciated and we ask that if you are not able to attend or your volunteer numbers have changed to contact me as soon as possible; we plan our work around you. Thanks!

34. Volunteer Day

35. Welcome to HfHCD! Sign In and Collect Waivers 8am Morning Greeting 8:15am HfHCD Background Site Safety Picture Introduce Leaders Break off into groups Scheduled breaks 10:15am, 12:30pm Clean Up 3:00-4:00pm

36. Special Build Days Women Build – Mother/Daughter Build Day Professional Sports Teams Martin Luther King Jr. Staff and Board Build Build-a-Thon Build Green Day Army Build Day

37. Possible Challenges Coordinating sweat equity volunteers Starting on time Preparedness Keeping people on task Overcrowding the work site Sign-up vs. Showing up

38. Appreciation/Retention/Relationships Volunteer Survey Volunteer of the Month Getting to know your volunteers Thank You Breakfast & Lunches Coupons Personal notes Invites to office events Appreciation events Ralph Marino June Volunteer of the Month

40. Volunteer Survey

42. How It All Comes Together

43. Managing Single Work Site Volunteers Single Work Site 1 home 2 leaders 15 volunteers/day 3000+ volunteers in database Utilizing only.005% of your task force

44. Managing Multiple Work Sites Volunteers Alexander & Delaware Streets Fox Hollow Sheridan Hollow 8 homes – 16 total 2 leaders 25 volunteers/day 9 homes 1 leaders 15 volunteers/day 10 homes – Phase 1 ? leaders ? volunteers/day 3000+ volunteers in database Utilizing only.02% of your task force – twice as much!

45. Leadership Leader:Volunteer = 1:10, task based Committed veteran volunteers

46. Schedule and Information Volunteer Schedule Construction Schedule Task Schedule Goals Schedule Keep everyone informed

47. Volunteer Cycle AttractRetainMaintainSponsorAmbassador

48. Questions?