1. BACKLOG ISSUES State of Delaware Division of Corporations Executive Strategic Planning Conference October 13-15, 2004

2. WORK RECEIVED WORK COMPLETED BACKLOG FACTORS AFFECTING BACKLOG

3. Average Received: 7057.85 Average Completed: 7452.35

4. Average Work Completed 2003: 7033.15 Average Work Completed 2004: 8196.44

5. Average Received: 7182.44 Average Completed: 8196.44

6. BACKLOG Corporations – 2003 – 2004

7. Acceptable Backlog: 3 Days

8. BACKLOG Corporations – 2003 – 2004 UCC – 2003 – 2004

9. Acceptable Backlog: 3 Days

10. BACKLOG Corporations – 2003 – 2004 UCC – 2003 – 2004 Customer Service – 2004

12. FACTORS AFFECTING BACKLOG Equipment and Technology Staffing Priority Workload Holidays / Closings Training