1. Registration Services Mark Kosters 9 June 1998

2. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Outline l Current InterNIC Statistics l Customer Service l Engineering l What’s in the Future?

3. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Cumulative Registrations

4. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Top-Level Domain Distribution as of May 31, 1998

5. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan New Domain Names Registered by Month

6. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Domain Updates Per Month

7. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Telephone Requests

8. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Whois Queries by Month

9. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Monthly Email Sent to Hostmaster Address

10. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Historic Perspective of a.root-servers.net 1995-1998

11. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan May 1998 Comparison of a, j, and j.gtld Servers

12. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Customer Service l Help Desk – May 26 set a record for incoming calls: 3,768 – Abandonment rates have been around 8% – Time to answer is about 3 minutes – Average call duration (once answered) is 5 minutes – Still need improvement to deal with spikes – 40% of calls deal with authentication

13. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Customer Service (cont.) l Billing – Refund time has been cut to an average of 2 weeks l Check refunds are problematic – Payments are generally posted within 24-48 hours l Starting to get compliments on payment methods

14. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Customer Service (cont.) l Changes – Registrant Name Change l Process is now clearly defined l Old method was cumbersome (delete and add) l Authentication is problematic l Still sub-optimal l Faxes – Working on ways to improve the fax process

15. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Engineering l Operations – Remote Machines l Whois servers now in Chicago, San Jose, and Charlotte l Load balancing solution being deployed l Hardening monitoring l Database changes – Registration database moved from 2000 to 2 5000’s – Ingres to Oracle conversion l Call Tracking System being deployed l Scaling issues

16. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Engineering (cont.) l Development – Real-Time Registration l Use a protocol called RRI l Microsoft Small Business Server (NT 4.0) l WorldNIC – RWhois 1.5 deployed – PGP 5.0 support deployed – Billing system deployed

17. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan Engineering (cont.) l Better spammer prevention support

18. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan What’s in the Future? l Examining the implications of the White Paper l Remote Registry Protocol (RRP) l Improved authentication of registrants l Dynamic Update l Secure DNS

19. Mark Kosters 9 June 1998 NANOG Meeting Dearborn, Michigan URL l This presentation can be viewed at the following URL: – http://www.netsol.com/nsi/presentations/markk/ 9806nanog