1. THE ADMINISTRATIVE OFFICE OF THE COURTS COURT PERFORMANCE MEASUREMENT SYSTEM MEASUREMENT SYSTEM Guiding the Courts Into the Future

2. HOW ARE WE DOING? WHERE ARE WE GOING?

3. G.S. 7A-409.1. Duties of State Judicial Council (b) The State Judicial Council... shall recommend to the Chief Justice performance standards for all courts and all judicial officials and shall recommend procedures for periodic evaluation of the court system and individual judicial officials and employees. * * *

4. Performance Measures: Five Key Areas 1. Access to Justice 2. Expedition and Timeliness 3. Equality, Fairness, and Integrity 4. Independence and Accountability 5. Public Trust and Confidence

5. TCPS SURVEY RESULTS Overall: A predominately Positive public perception of the court system

6. The most dissatisfaction was reported over: Timeliness TCPS SURVEY RESULTS

7. Performance Measures: Five Key Areas 1. Access to Justice 2. Expedition and Timeliness 3. Equality, Fairness, and Integrity 4. Independence and Accountability 5. Public Trust and Confidence

8. Expedition and Timeliness The trial court establishes and complies with recognized guidelines for timely case processing while, at the same time, keeping current with its incoming caseload.

9. Public Trust and Confidence The public has trust and confidence that basic trial court functions are conducted expeditiously and fairly and that trial court decisions have integrity.

10. AOC

11. THREE MEASURES ADOPTED BY THE JUDICIAL COUNCIL, AUGUST 2003 # of cases disposed as a % of total filed (2) On Time Processing: % disposed within established timeframes (3) Case Backlog: % of cases older than established timeframes (1) Caseload Clearance:

12. NC JUDICIAL BRANCH, COURT PERFORMANCE MEASUREMENT SYSTEM DATA FOR STATE TOTALS Data are current as of: April 1, 2004 CASE CLEARANCE (past 12 months) Cases disposed as a% of cases filed (click for definitions) 0N-TIME PROCESSING (past 12 months) % of cases disposed within established guidelines (click for definitions) BACKLOG (as of April 1, 2004) Cases older than established guidelines as a % of total pending (click for definitions) Click here for: District or County Data ║ Query Functions ║ Print Page ║ Definitions/Explanations Superior Court: Civil: X%  Criminal: X%  District Court: Civil: X%  Criminal: X%  Superior Court: Civil: X%  Criminal: X%  District Court: Civil: X%  Criminal: X%  District Court: Civil: X%  Criminal: X%  Superior Court: Civil: X%  Criminal: X% 

13. Trend Data – Superior Civil NC JUDICIAL BRANCH, COURT PERFORMANCE MEASUREMENT SYSTEM DATA FOR STATE TOTALS – DISTRICT COURT CRIMINAL Data are current as of: April 1, 2004 CASE CLEARANCE Cases disposed as % of cases filed (click for definitions) Click a case type above, or click here for: District or County Data ║ Query Functions ║ Print Page ║ Definitions/Explanations  Past 6 Months  Year to Date  Past Fiscal Years

14. THE ADMINISTRATIVE OFFICE OF THE COURTS COURT PERFORMANCE MEASUREMENT SYSTEM MEASUREMENT SYSTEM Guiding the Courts Into the Future