1. Merit - a leading provider of Enterprise Management Solutions

2. Kjell Jørgensen Sales Director Merit Globe Products -Merit App Suite -Merit Intelligence -Merit Operations kjell.jorgensen@meritglobe.com +47 93 05 57 58

3. Merit – the number ONE global Infor M3 Partner 300 Skilled resources 10 countries with own operations 500 customers 45 MEUR Turnover 2013 18 countries Implementation and support Number 1 Infor M3 partner

4. MERIT APP SUITE Portal and mobility

5. Best of breed applications

6. Enterprise mobility SUPPLY CHAIN EXECUTION / WAREHOUSE / PRODUCTION / SERVICE / SALES MOBILITY APP « get access to information and perform work tasks and processes as they occur - wherever you are – on any device you prefer“

7. M3 Merit Portal Server 3G / 4G WiFi Browser on any device Config, Users, Process Off-line capability Mobility CRM DOCS

8. Portal SALES (B2B) portal CLAIMS portal SUPPLIER portal SUPPLY CHAIN INTELLIGENCE WAREHOUSE PERFORMANCE PICKING PERFORMANCE WARHOUSE ANALYSIS HISTORICAL INVENTORY VALUE SUPPLIER DELIVERY PERFORMANCE

9. MERIT APP SUITE Business Intelligence

11. Merit Intelligence Designed for efficient and easy administrated business intelligence reporting Complete reporting with flexible data models Intuitive and role based user front end ensures easy deployment Standard models and report packages for efficient implementation ERP DaaDaa Merit standard data models Merit standard data models Source Data Datawarehouse WAREHOUSE AND LOGISTICS WAREHOUSE AND LOGISTICS MANUFACTURING PROCUREMENT SALES FINANCE Other sources

12. Merit intelligence ready to use Sales KPI’s Delivery perfomance Gross margin Delivery perfomance Performance analysis Discount analysis Customer profitability Category performance Channel analysis Sales trends Revenue share Gross margin Delivery perfomance Performance analysis Discount analysis Customer profitability Category performance Channel analysis Sales trends Revenue share

13. Merit intelligence Ready to use Logistics KPI’s Stock turnover Delivery perfomance Lead time Stock analysis Stock evaluation Supply and deman planning Scrapped items Picking performance Warehouse visualization Warehouse performance Stock turnover Delivery perfomance Lead time Stock analysis Stock evaluation Supply and deman planning Scrapped items Picking performance Warehouse visualization Warehouse performance

14. P&L Balance sheet Budget performance Stock evaluation Finance dashboard AR and AP analysis P&L Balance sheet Budget performance Stock evaluation Finance dashboard AR and AP analysis Merit intelligence Ready to use Integrated dashboards

15. linking from other systems. Easy to integrate. (Total picture) Merit intelligence Ready to use Drill down reports

16. Management reports, board reports, department reports, etc PDF reports, export to Excel Distribute by mail Merit intelligence Ready to use Fixed reports

17. MERIT OPERATIONS Integrated Managed Services

18. Merit Operations is a an organization looking after the customer’s needs during normal operations, designed to deliver Incident Management and IT Service Management according to SLA: Monitoring Service desk Consultancy services

19. Merit Operations is: a combination of: Tools Procedures People aiming for: Proactivity Fast reaction Less impact Continuous improvement A suite of integrated services

20. If M3 is your plane Merit Operations is the control tower safeguarding your flight during the day Merit 1st line is your pilot if you do not want to fly it yourself Mertit Morning check is your mechanic, securing every flight

21. Three levels Application Monitoring Binary and functional with error correction Process Control Individual per customer with error correction KPI Dashboard and reports Process improvement

22. Movex / Infor M3 AutojobsCount of autojobs BatchjobsCount of running batchjobs Job ActivityControl status of M3 job activity levels (abnormal activity/jobs looping) ServicesControl status of M3 foundation entry points JVMSControl important values for all virtual machines in M3 News Control of bad news in M3…. Scheduled Jobs Long running jobs Error executings/starting jobs Batchjob execution Long running jobs Error executings/starting jobs LSOControl of LSO client entry point AutojobsCount of autojobs BatchjobsCount of running batchjobs Job ActivityControl status of M3 job activity levels (abnormal activity/jobs looping) ServicesControl status of M3 foundation entry points JVMSControl important values for all virtual machines in M3 News Control of bad news in M3…. Scheduled Jobs Long running jobs Error executings/starting jobs Batchjob execution Long running jobs Error executings/starting jobs LSOControl of LSO client entry point

23. Integrations MeC Channel StateControl of Mec Channel State Messages in errorControl of Messages in error Messages timed outControl of messages process for a long time ServicesControl of related Mec services Services PortsControl of related Mec Ports Channel StateControl of Mec Channel State Messages in errorControl of Messages in error Messages timed outControl of messages process for a long time ServicesControl of related Mec services Services PortsControl of related Mec Ports

24. Output Mangement - StreamServe PortsControl of related Stream Serve Ports ServicesControl of related Stream Serve Services Web Archive loginLogin control Error sending emailsControl of mailsend errors from Stream Server Error sending outputs from M3 to Stream Serve Control of stream send errors to Stream Serve from M3 PortsControl of related Stream Serve Ports ServicesControl of related Stream Serve Services Web Archive loginLogin control Error sending emailsControl of mailsend errors from Stream Server Error sending outputs from M3 to Stream Serve Control of stream send errors to Stream Serve from M3

25. First we need to know ……. Database Analysis Snapshot shows problem areas and improvement potentials

26. Database analysis Backlogg Customer Orders with status >5 and < 77 The picture shows a selection of the backlog with 18 588 order lines not invoiced found in the system. There are open orders dating back to 2004. The number of lines with delivery date earlier than 1/1-12 is 11 975 Total value NOK 9 924 283

27. Database analysis Backlog Distribution orders with status < 99 The picture shows a sample of 12 509 orders that are not finished/closed There are orders dating back to 2004, in the period of 2004 - 2011 there are 9 063 distribution order lines

28. Database analysis Backlog Purchase orders with status < 70 This picture shows a selection of 32 785 Purchase Order Lines that have not been entered as received in stock. There are order lines dating back to 2003, in the period 2003 - 2011 there are 27 112 purchase order lines For 2012 there are 5 673 IO lines “not received”.

29. Database analysis This shows samples of 25 036 purchase order lines not yet confirmed, there are 578 PO-lines registered as received but with but without status higher than 33, there are PO-lines dating back to 2003 and 20 227 PO-lines should have been received in the period 2003- 2011. There are 4 809 PO-lines planned received in 2012 or later that are not received.

30. Database analysis Outdata MSG / PND i MNS206 The picture to the left shows samples of 447 792 records in MNS206 Among these, 45 739 are in status MSG and should be checked.

31. Database analysis Locked Customer Orders / Production Orders The picture to the left shows a sample of 1928 Customer orders locked in the system, orders are dating back to 2004

32. Level three: KPI

33. Application Monitoring Process control Error Correction 1st line Consultants E-mail Phone My Merit How does it operate? Teams

34. Alarm console

35. 1st line – Support Point

36. 2nd line Task Manager

37. My Merit – one view

38. How to get started? Database Analysis Database analysis Application monitoring Processes based on DBA POC-time 2 months Snapshot shows potential Merit can clean and repair Basis for all future work

39. Some References

40. Thank you! For any requests or questions, I’m here to help kjell.jorgensen@meritglobe.com +47 93 05 57 58