1. PIANY/NYIA November 4, 2004 Bruce Fiori

2. NB SEMCI Status Applied BOP Quote* (premium, worksheet, proposal, authority, umbrella quote (Sept 2000) Applied Work Comp Quote* (Oct 2000) Applied Business Auto Quote* (July 2001) Applied Personal Auto Quote (Sept 2002) Current or Future App with Applied AMS AfW/Sagitta BOP Quote (Dec 2002) *First Carrier

3. eService Status CL Loss Runs* (Applied Aug 2002) (AMS March 2003) Doris & Instar CL Policy View* (Applied Nov 2002) (AMS May 2003) Doris & Instar CL Billing Inquiry (Applied Jan 2003) (AMS March 2003) Doris/Instar CL Claim Inquiry* (Applied Jan 2004) Doris/Instar Single SignOn (AMS August 2003) (Applied 1 st Q 2005) Large Auto Schedules* (Applied April 2003) Large Property Schedules* (Applied April 2003) PL Billing Inquiry (Applied June 2003) (AMS March 2003) PL Policy View (Applied June 2003) PL Claim Inquiry (Applied September 2003) (AMS March 2003) PL Endorsements Auto/Home (AMS August 2003) (Applied 3 rd Q 2005) * First Carrier

4. eService Status Policy View, Billing Inquiry, Loss Runs and Claim Inquiry Applied, Doris, Instar 3,800 successful transactions/week and growing for Commercial Lines transactions from 1,400 agents AMS 1,000/week How successful in Commercial Lines? 16,100 Billing Inquiries/month through all channels 4,600 thru TS (Applied, Instar and Doris) or 25% 1,300 thru TransactNOW (AMS) or 7% 35,000 Policy View Inquiries/month through all channels 5,800 thru TS (Applied, Instar or Doris) or 17% 1,375 thru TransactNOW (AMS) or 4%

5. Future Real-time Activity Applied Quoting – move to Web Edits Applied Alerts –New claims –New reports (policy transactions, commission statements, etc.) –Billing Notice of Cancellation, reinstatement, etc. AMS –SetWRITE quoting –New Development

6. Download Status Commercial Lines 1,600 Agents BOP, Workers Comp, Auto & Commission Statements (testing Umbrella with AMS) New Business, Endorsements, Renewals, etc Account Current Upload Personal Lines 5,000 Agents Auto, Home, Boat, Umbrella, Personal Articles & Commission Statements