1. Montana’s Internet-Enabled W age A utomated R eporting P rogram Nashville, Tennessee August 17, 1999

2. 8-17-99WARP on the Web2 Agenda Wage Base Tax Consolidation A Brief History WARP Description WARP on the Web Demonstration Q&A / Feedback

3. 8-17-99WARP on the Web3 STAWRS Project “ Simplified Tax and Wage Reporting System” Assigning Federal Employer Identification Number (FEIN) Single Point (Paper) Filing Combined state UI and WH and Federal 941 report Piloting during 4th quarter 1998 and 1999 Next Steps Evaluate results of pilot IRS Accreditation Implement federal/state quarterly reporting in 2000

4. 8-17-99WARP on the Web4 Montana Consolidation Implement Legislation to Combine Withholding and UI –Effective January 1, 1999: Single Employer Identification Number Combined Quarterly Report and Payment –Paper –Electronic –Employer Participation

5. 8-17-99WARP on the Web5 The Road Behind The Existing System The Replacement Options –Distributed or Centralized? Technology Platform Considerations Oracle ® vs. The Internet –The “Bleeding” Edge –Client Server vs. Net Server –J-initiator

6. 8-17-99WARP on the Web6 The Road Behind (continued) Understanding the Software Business –Who is our customer? –Business and Technical Support The Development Process Hoping For a Painless Rollout Production Support –SLA –Help Desk

7. 8-17-99WARP on the Web7 Marketing Strategy YES, We Needed One. Financial Institutions and Accountants Future Promotions –Geographic –Industry-based Reviews and Checkpoints –Focus Groups –Surveys

8. 8-17-99WARP on the Web8 Minimum Configuration Windows 95/98 or NT 4.0 Pentium 90 mhz processor or faster 20 megabytes of free hard disk space Screen resolution of 800 x 600 or greater 32 megabytes of RAM required (48mb RAM or greater recommended) Internet Explorer 4.0 or later, or Netscape Navigator 3.0 or later

9. 8-17-99WARP on the Web9 Accessing the System Install the JInitiator(CD) Start-Up your browser Go to: http://state.mt.us/revenue/ and follow the signs!(bookmark) Establishing an account Transmitters and Employers

10. 8-17-99WARP on the Web10 Getting Help Detailed System Information System-launched Internet browser- based Help Field Level Help Live Person!

11. Detailed System Information From your favorite browser, select any of the informational views provided at: http://state.mt.us/revenue/warp/warpromo1.htm

12. Click here Then click on one of these options System-launched Help Then your default browser gives you this

13. Screen Level Help Every field and button on each WARP screen provides field- sensitive hint help

14. Live Person Help Customer Service Every screen offers “Comment” opportunity for feedback Ongoing effort to optimize ease-of-use and intuitive functionality

15. 8-17-99WARP on the Web15 Security Password protected No access to central files Sensitive data not entered via the Internet Will need SSL for future acceptance of credit cards

16. 8-17-99WARP on the Web16 ACH Payments (Automated Clearing House) No checks or coupons 24 hour access Processed no worse than the next business day Information is SECURE Downloadable registration form (Internet)

17. 8-17-99WARP on the Web17 System Potpourri First MDOR Internet Application 12 Internet Screens 5 Central Office Screens 2 Batch Processes 4 Months of Development Time 35,000 Potential Employers but … Pilot - 48 Filers / 112 Registered

18. And Now...

19. System Access

20. The Transmitter / Employer Registration

21. Transmitter

22. Employer Entry

23. Employer List

24. Employer Entry

25. Employee List

26. Employee Detail

27. Quarterly Report

28. Payments

29. Comments

30. Central Office / Administration

31. Employer & Transmitter

32. Maintaining a Business

33. Administrative / Transmitter or Employer

34. Administrative / Employer & ACH Debit

35. 8-17-99WARP on the Web35 Lessons Learned Beware of New Technology Customer Participation Internal Communication and Buy-In Training Sessions Software Business Preparation Internet Can ( and will ) Take More Time to Develop

36. For more information about WARP on the W eb please contact: Margaret Kauska mkauska@state.mt.us or Steve Tesinsky stesinsky@state.mt.us Thank You!