2. Shrinkage By Heidi Chugg

3. What is SHRINK?

4. What is retail SHRINK?  Employee theft  Shoplifting  Administrative errors  Vendor fraud

5. What is being stolen?  Apparel:  accessories and outerwear  Grocery:  Fresh meat and cheese  Health and Beauty:  shaving products  perfume/fragrance

6. Where are people stealing?  Countries with the highest shrink rate:  India  Russia  Morocco  Countries with the lowest shrink rate:  Japan  Hong Kong  Taiwan

7. Who is stealing from you?

8. Preventing employee theft  make a positive working environment  implement internal controls  hire honest people  educate employees  create an anonymous reporting system  investigate every incident

9. Preventing shoplifting  customer service  use recovery statements  watch for signs of shoplifters  they avoid eye contact  wander around the store  wander in and out of the store several times  appear nervous  are often rude and say they don’t want help

10. Why do people steal?  one third of people steal because of depression  most people don’t steal because they are poor  people steal to make up for another loss in their life

11. How does shrink affect you?

12. Sources used  http://www.fibre2fashion.com/industry- article/7/652/retail-shrinkage1.asp http://www.fibre2fashion.com/industry- article/7/652/retail-shrinkage1.asp  http://globalretailtheftbarometer.com/pdf/G RTB-2011-summary.pdf http://globalretailtheftbarometer.com/pdf/G RTB-2011-summary.pdf  http://specialtyretail.com/issue/2008/10/runni ng-a-cart-or- kiosk/strategies_to_prevent_shoplifting_and_re tail_theft/ http://specialtyretail.com/issue/2008/10/runni ng-a-cart-or- kiosk/strategies_to_prevent_shoplifting_and_re tail_theft/  http://www.shopliftingprevention.org/whatna spoffers/nrc.htm