1. UNS Energy Corp / Tucson Electric Power Case Study: Virtualization: Lower IT Costs and Improve Operations Speaker: Chris Rima, Supervisor, Infrastructure Systems

2. Company Profile UNS Energy's primary subsidiaries include Tucson Electric Power, which serves more than 400,000 customers in southern Arizona; and UniSource Energy Services, provider of natural gas and electric service for more than 240,000 customers in northern and southern Arizona.

3. Company Profile 1,600 employees 12 geographic locations throughout AZ ~2,200 Exchange mailboxes ~200 enterprise applications Operating Systems: Oracle Sun Solaris, Microsoft Windows, Red Hat Linux Major Applications: Oracle CC&B / E-Business / Financials / PeopleSoft, Microsoft Exchange, ESRI / GE Smallworld GIS, GE PowerOn OMS, IBM Maximo, CA Clarity/Service Desk, Siemens EMS SCADA

4. Business Goals Support IT service growth across enterprise Contain operational costs in order to maximize EPS Become a leader on “green” initiatives Increase client self-service via the Web Comply with increasing regulations Increase business process efficiency

5. Primary Production Data Center - Tucson Our IT Infrastructure: In The Beginning Lot’s of Silos Data Center - Flagstaff Data Center - Kingman Data Center - Springerville WAN

6. IT Challenges Application & physical server sprawl Insufficient data center environmental capacity (UPS, cooling) Low server resource utilization Multiple storage vendors (NetApp, EMC, Sun, IBM) Outgrown backup solution Increasing lead times to provision and recover infrastructure resources

7. IT Goals & Requirements

8. The Preferred Shared Solution VMware vSphere –Virtual Center, vMotion, HA, DRS 1Gb  10Gb Cisco Nexus network backbone Small 4 Gb Brocade SAN fabric NetApp unified storage platform (FAS 6210, 3240, 3270 3170, 2040) –Multi-protocol, high-density disk, Flash Cache, data protection, cloning, de-duplication Dell high-density blade servers (PowerEdge M620) PlateSpin - P2V migration

9. Results: Increased Productivity 70% annual data growth Zero increase in Storage Admin FTEs Now managing > 200TB of capacity per FTE

10. Results: Faster Provisioning Server provisioning time reduced by 80% –NetApp cloning & VMWare templates VMware VDI w/ NetApp enables user self- provisioning of thin client workstations –Reduction in calls to Help Desk

11. Results: Faster Data Recovery Reduced avg server RTO by 88% NetApp w/VMware enables user self-service recovery of network files and most servers –Eliminates calls to Help Desk Disk-to-disk recovery much faster than tape

12. Results: Better Risk Mitigation Failover and failback of critical Outage Mgmt System reduced by 95% NetApp enabled user- initiated failover and failback operations

13. Results: Increased Efficiency Achieved 20:1 server-to- host average virtualization ratio –Over 90% server virtualization Increased resource utilization by 400% NetApp de-duplication and cloning reclaimed up to 65% storage space

14. Space Savings Example: Virtualized Server VM Cluster on NetApp 3170 Results: 63% Space Savings GB

15. Results: Better Performance Use Case: Data Warehouse Nightly Batch Refresh Introduced Flash Cache on NetApp (in front of SATA disk) 3x improvement in disk I/O speed & 30% reduction in time Enabled faster month-end close & nightly/weekly batch

16. Results: Return On Investment $K 140% Average Annual ROI over 6 Years

17. Shared Infrastructure Benefits using NetApp-Cisco-VMware Highest ROI and flexibility vs. other solutions Unparalleled partnership and VAR support Ability to manage 70% annual storage growth without increasing head count Virtualization of Tier 1 applications while meeting or exceeding service levels Significantly reduced backup / licensing costs Reduction of unplanned downtime Self-service through scripting of intuitive commands Quick reaction to business changes through ease of management and scalability

18. Looking Forward Increase self-service Extend the use of VDI Continue additional capacity optimization technology (compression, denser storage, flash cache) Expand internal cloud services

19. Questions?