1. 2007 Annual Conference Document Imaging Nancy Swetnam

2. Atlanta, Georgia 2007 Annual Conference Council on Licensure, Enforcement and Regulation ARIZONA EXPERIENCE Onbase Software Key Words/Identifiers for Retrieval 25 Separate Identifiers or Combination License Number- Unique License Name – Last Name or Business

3. Atlanta, Georgia 2007 Annual Conference Council on Licensure, Enforcement and Regulation KEY GROUPS Key Groups for Storage General Correspondence Initial Application Renewal Application Photo Continuing Education Specific To Profession- e.g. Bond, Curriculum

4. Atlanta, Georgia 2007 Annual Conference Council on Licensure, Enforcement and Regulation LESSONS LEARNED Identify Key Words & Groups Train Specific Staff Ensure All Are On Same Page Indexing & Organizing Files Takes Time Audit Accuracy At Regular Intervals

5. Atlanta, Georgia 2007 Annual Conference Council on Licensure, Enforcement and Regulation Speaker Contact Information Nancy Swetnam Arizona Supreme Court, Certification & Licensing Division 1501 West Washington, Suite 104 Phoenix, Arizona 85007 602-452-3362 nswetnam@courts.az.gov