1. Discourse and Pragmatics
The Texture of Talk

2. The Trouble with Talk People don’t say what they mean
People don’t mean what they say
So how can we understand one another?
How do we manage the ‘mechanics’ of conversation?
How do we know when to talk?
How do we know what to say?

3. People don’t say what they mean
Can you tell me what time it is?
Do you have a pen?
Yau mo gau tsou!
I hate you!

4. People don’t say what they mean
A: I love you.
B: I love you too.

5. Craig Sanderson’s house was suffering a power cut on Cheung Chau island. He decided to phone Park ’n’ Shop supermarket to see if it was open, or whether it had also had a blackout. "Is that Park n shop?" "Yes." "Do you have any electricity?" "No, sir. We don’t sell electricity."

6. A man called the MTR Corp, Hong Kong’s main underground transit system, to ask the name of the melody that was playing in a loop on the station sound system.
“What is the music that is playing in the stations?”
“It’s a tape.”
“Yes, but what do you call it?”
“We call it ‘a tape’.”

7. Writer Simon Winchester phoned the concierge at the Mandarin Oriental hotel to ask him for some Beethoven. The usual concierge was off so Simon spoke to a young staff member.
“Do you know who Beethoven is?”
“No. What room is he in?”
“No, no, he’s dead.”
“Oh. We’d better call security.”

8. Language barriers
A man phoned an oil company executive late one afternoon. "Is Mr Wong there please?" "Get out." "?!" "Get out." "Do you mean ‘gone home’?" "Yes."

9. Sometimes people do say what they mean
They just don’t say enough
A Does your dog bite?
B No.
A [Bends down to stroke it and gets bitten] Ow! You said your dog doesn’t bite.
B That isn’t my dog.

10. Speech Acts How we ‘do things’ with words John Austin and John Searle
‘It’s cold in here.’
Propositional Content
Locutionary Force
Illocutionary Force
Perlocutionary Force
‘We would like to thank customers for not smoking while in this store.’

11. Illocutionary Force Sometimes difficult to identify
Often depends on context
Sometimes spread over several utterances
There may be more than one illocutionary force

12. Direct and Indirect Speech Acts
Use verbs that have the meaning of the act (e.g. ‘I promise I will go’)
Indirect speech acts
Use other ways to perform the speech act
‘Can you come tomorrow?’
‘I didn’t know I made you angry’
‘I suggest you get out of my office before I punch you!’

13. Conditions Not all speakers can perform all speech acts
There are certain conditions necessary for an utterance to be considered a certain kind of speech act
Felicity conditions

14. Felicity Conditions
Speech acts judged not by ‘truth value’ but by their ‘happiness’
Language (propositional content)
Context (preparatory condition)
‘I now pronounce you man and wife’
Participants/setting
Intention
Speaker is sincere, believes the act will have the desired force

15. Felicity Conditions
Rules that need to be followed for an utterance to work.
A promise:
I say I will perform an action in the future
I intend to do it. I believe I can do it.
I think I would not normally do it.
I think the other person wants me to do it.
I intend to place myself under an obligation to perform the action.
We both understand what I’m saying.
We are both normal, conscious human beings.
Both of us are in normal circumstances.
The utterance contains an illocutionary force indicating device.

16. Tutorial Task What are the conditions for: A marriage proposal A bet
A request
An order

17. Conversational Implicature
We guess what people mean by referring to certain DEFAULT EXPECTATIONS
When people do not fulfill the default expectations
They create IMPLICATURE (‘special meaning’

18. Implicature
I love you.
Thank you.

19. Default Expectations Grice Conversation is ‘rational behavior’
The Cooperative Principle
Make your conversational contribution such as is required, at the stage at which it is occurs, by the accepted purpose or direction of the talk exchange in which you are engaged.

20. Conversational ‘Maxims’
The Maxim of Quantity
Be only as informative as required for current conversational purposes.
The Maxim of Quality
Say only what you believe to be true and adequately supported.
The Maxim of Relation
Be relevant.
The Maxim of Manner
Be clear: be brief and orderly and avoid obscurity and ambiguity.

21. Maxims vs. Rules
Sets of expectations which we exploit to make meaning.
The point is not that we follow these maxims or that we ‘should’ follow them.
The point is that when we deviate from them we create a IMPLICATURE.

22. Maxim of Quantity
Make your contribution as informative as required for the current purposes of the exchange.
Do not make your contribution more informative than is required.

23. Maxim of Quality Try to make your contribution one that is true.
Do not say what you believe to be false.
Do not say that for which you lack adequate evidence.

24. Maxims of Relevance and Manner
Maxim of Relevance
Be relevant
Maxim of Manner
Avoid obscurity of expression
Avoid ambiguity
Be brief
Be orderly

25. Examples Which Maxim/s is/are being flouted?
What kind of implicature does it create
Isn’t my new boyfriend handsome?
He has a very nice personality.

26. A Well, how do I look?
B Your shoes are nice.
‘I could eat a horse’
A So what do you think of Mark?
B His flatmate’s a wonderful cook.

27. A Does your dog bite?
B No.
A [Bends down to stroke it and gets bitten] Ow! You said your dog doesn’t bite.
B That isn’t my dog.

28. Husband How much did that new dress cost, darling?
Wife I know, let’s go out tonight. Now, where would you like to go?

29. Cohesion in Conversation
Repetition
Lori: Would you consider yourself a dog person or a cat person? Michael: Oh, I’m a dog person, I can tell you straight away. L: Really? M: Absolutely, 100% confirmed, dog person. You bet. L: [laughter] Dog person… Have you ever had a dog? M: Yes, I have. Yes, I had — let me see, this would be about 10 years ago. I had my own doggy; I had a Norwegian Elk Hound. L: Oh, was he cute? M: He was very cute; he was painfully cute. He was great. But I don’t have a dog nowadays, but I have…I walk my neighbors’ dog. L: Oh right, yeah, Bertie. M: That’s right, I was telling you the other day. They’re a lovely old couple, who I’ve known for years, but they’re getting on a bit and they’re not so active, so I take their dog out for a walk quite often.

30. Coherence in Conversation
The overall structure of conversations
Adjacency Pairs
The ‘pairwise organization’ of talk

31. The structure of conversations
Openings
Initiating exchanges that establish social relations
Middle
Topic negotiation and development
Turn taking mechanics
Feedback
Closings
Pre-closing exchanges
Meaning of an utterance depends on stage of conversation
‘How are you?’
‘Hello’

32. Openings Ritualistic openings
Utterances have different meanings when they occur at the beginning
‘Hey!’
‘How are you?’
‘Have you eaten yet?’
Summons--Answer
Greeting--Greeting
Often done simultaneously

33. Openings in Telephone Conversations
A: Hello (…)
B: Hello.
A: oh, hello Anne, what’s up.
B: Nothing much. I just had something I wanted to ask you.
Summons/Answer
Greeting/Greeting

34. Closings FTA Pre-closings Body language Excuses
Ritualistic expressions (e.g. ‘good’, ‘ok’)
Signal invitation to or willingness to pass on one’s turn
Invitation for or offering of ‘unmentioned mentionables’

35. Why it’s so hard to get off the phone (Cameron)
From Cameron

36. Closing in MSM conversations
What are the rules for closing in MSN conversations?

37. Adjacency Pairs
A pair of utterances in which the first part predicts the second part
‘Conditional Relevance’
Second half is functionally dependent on the first.
First is also dependent on the second: Second half provides evidence of how the first half was understood
‘What makes something a request?’
Speech Act Theory vs. CA
‘Preferred Responses’

38. Dispreferred Responses
May create implicature
A: I’m sorry
B: …
A: I love you.
B: Thanks.
Second half of pair is heard as ‘officially absent’

39. Dispreferred Responses
May require extra ‘conversational work’ such as
‘delay’, ‘preface’, and/or ‘account’. The ‘work’ involved is
What identifies an utterance as ‘preferred’ or ‘dispreferred’’

40. Matching

41. Insertion Sequences A: May I please speak to Rodney?
B: May I ask who’s calling?
A: Alan.
B: Just a minute. I’ll get him.
A: Gimme a beer.
B: How old are you?
A: 21
B: Okay. Coming up.
CONDITIONAL RELEVANCE

42. Disrupted Turn Adjacency
MichaelC: Good evening Ying. How are things?
Ying-Lan: Not so good.
Ying-Lan: I took a test this morning.
MichaelC: What’s wrong?

43. Computer generated conversation

44. Turn Taking We ‘take turns’ in conversation
Turns are negotiated as we go along (conversation is ‘locally managed’)
‘Turn Constructional Units’
‘Turn Transition Relevance Place’
Choices
S nominates next speaker
If not, then…
Next speaker nominates self
Current speaker may (but does not have to) continue
‘Accountable’ and ‘non-accountable’ silence
‘Overlaps’ vs. ‘Interruptions’

45. ‘Supportive Interventions’

46. Turn Taking Signaling the end of our turn Adjacency pair structure
Nominating another speaker
Pausing
Falling intonation/pitch
Body language (e.g. gaze, body torque)

47. Turn Taking Signaling that we want to keep talking
Pausing in the middle of a phrase/clause
Looking away
Talking louder or maintaining pitch/loudness

48. Turn Taking Special situations have special rules for turn taking
Classrooms
Meetings
Can also be affected by…
Topic
Cooperativeness
Power
Distance

49. ‘One rule for one and one for another’

50. Backchannel (Feedback)
Verbal feedback
Non-verbal feedback
Role in maintaining channel (‘focused interaction’)
Role in turn taking, topic management
Cultural differences

51. Repair
Self-repair
Other-repair

52. Talk in institutional settings
What special considerations apply that make talk in institutional settings different from casual conversation?
Goal oriented
Special constraints on allowable contributions
Context specific inferential frameworks