1. Communicating and Competence

2. Communication Competence  Integrating the model: Awareness=Intelligence=Competence

3. Creating Competence  Awareness – Being aware of how what you say and do impacts others  Intelligence – Build intelligence by critically thinking and contemplating other viewpoints  Competence – Utilizing intelligence in an effective way

4. Communication Competence Competence consists of your ability to alter your communication to fit: Person/audience-who are you talking to? Situation-why are they gathered there? Context-purpose of the gathering? Goal-what do you hope to accomplish? Outcome-did you accomplish your goals effectively?

5. Cognitive Complexity  Being able to look at information and/or a situation from another person’s point of view  Every time you consider someone else’s point of view it makes you smarter

6. Listening

8. Importance of Listening  60% of communicating on the job  Found to be most important job skill  Career success, productivity, upward mobility, organizational effectiveness  Fundamental to sense of well-being

9. Types of Listening  Hearing vs. listening  Mindful listening  Mindless listening

10. Components of Listening  Receiving  What is said, what is omitted  Understanding  Thoughts and emotions  Remembering  Short term and long term memory  Evaluating  Judging after understanding  Responding  Supportive responses

11. Listening Barriers  Distractions  Biases and Prejudices  Lack of Appropriate Focus  Premature Judgment

12. Listening and Interpretation  Language and Speech  Nonverbal Behaviors  Feedback  Rapport vs. Report  Listening Cues  Amount and Purposes of Listening

13. Perception

14. Awareness and Perception  How we see ourselves is not always how others see us  Ask yourself about yourself  Listen to others  Actively seek information about yourself  See your different selves  Increase competence

15. Goals and Strategies  Impression Management  Credibility  Self-Handicapping  Self-Depreciating  Self-Monitoring  Influencing  Image Confirming

16. Self-Monitoring Inventory 1. I find it hard to imitate the behavior of other people. 2. I guess I put on a show to impress or entertain people. 3. I would probably make a good actor. 4. I sometimes appear to others to be experiencing deeper emotions than I actually am. 5. In a group of people I am rarely the center of attention.

17. Self-Monitoring Inventory 6. In different situations and with different people, I act differently. 7. I can argue only for ideas I already believe. 8. In order to get along and be liked, I tend to be what people expect me to be rather than anything else. 9. I may deceive people by being friendly when I really dislike them. 10. I’m not always the person I appear to be.

18. Self-Monitoring Inventory  One point each if you answered False to numbers 1, 5, 7  One point each if you answered True to numbers 2, 3, 4, 6, 8, 9, 10  Add your points

19. Self-Monitoring Inventory  7 or above = high self-monitor  Smooth social interactions  Adapt to changing environments  Identity changes  3 or below = low self-monitor  Awkward social interactions  Clear sense of self  4-6 = average self-monitor  Moderate changes to environment  Flexible yet stable identity

20. Nonverbal Communications

21. Nonverbal Messages  Body Communication  Body Appearance

22. Eye Communication  Eye Contact  Monitor Feedback  Secure Attention  Regulate Conversation  Signal Nature of Relationship  Signal Status  Compensate for Physical Distance

23. Touch  Touch Communication  Positive emotions  Playfulness  Control  Ritualistic  Task Related  Appropriateness

24. Paralanguage  Paralanguage  Stress  Rate  Volume  Vocalizations  People Perceptions  Persuasion  Silence

25. Questions