1. CMB Monthly Webinar HR: Staff Development – More than a Professional Thing? Stephanie Goble, JD, SPHR Finney Media November 20, 2013

2. “If businesses managed their money as carelessly as they manage their people, most would be bankrupt.” -- Ram Charan

3. Overview 3. World of Engagement 4. World of Expression 2. World of Enrichment 1. World of Earnest MOTIVATION VISION CONFLICT GROWTH

4. 1. The World of Earnest VISION Q: Why do businesses exist? -Answer: To Create a Customer. - Typical Answer: To make a profit.

5. 1. The World of Earnest VISION Creating a Customer? a)Acts 17:16-34 -- Apostle Paul b) John 1:35-39 -- Jesus

6. 1. The World of Earnest VISION Strategic Intent How has God uniquely called your radio station to minister to your customer? Strategic Intent:

7. 1. The World of Earnest VISION Strategic Intent Q: In what way has God uniquely called your radio station to minister to your customer? The answer - is your station’s VISION statement.

8. 1. The World of Earnest VISION Example: God’s Vision for the Apostle Paul: “Go! For I will send you far away to the Gentiles.” Acts 22:20-21 (also see Acts 9:15)

9. “You can dream, create, design and build the most wonderful place in the world… but it requires people to make the dream a reality.” -- Walt Disney

10. 2. World of Enrichment Strategic Intent Capabilities Capabilities: The resources available to a station which enable it to carry out its vision. GROWTH

11. 2. World of Enrichment Strategic Intent Capabilities People ARE the strategy. GROWTH

12. 2. World of Enrichment Strategic Intent Capabilities Options: Hiring Practices? a. Hire fast, fire fast. OR b. Hire slow, fire slow. GROWTH

13. 2. World of Enrichment Strategic Intent Capabilities Options: Hiring Practices? i. Hire from outside. OR ii. Promote from within. GROWTH

14. 2. World of Enrichment Strategic Intent Capabilities Hiring: 4 Major Components I. Personal Traits. II. Skill Mix. GROWTH III. Relationship Building. IV. Judgment about People and the Business.

15. I could leave our strategic plan on a plane, and it wouldn’t make any difference. No one could execute it. Our success has to do with execution… Talented, professional, motivated people who care are our real competitive advantage. -- CEO Robert Kovacevich

16. 3. World of Engagement a. Remind about the Vision b. Discuss and outline different behavior, words, and actions -- What does “success” look like? -- Be specific! MOTIVATION SI C HR

17. 3. World of Engagement b. Reinforce the process & offer support with encouragement -- What you expect vs. What you inspect -- Appreciation helps build trust c. Require changes and set consequences MOTIVATION SI C HR

18. “To create a high performance team, we must replace typical management activities like supervising, checking, monitoring, and controlling with new behaviors like coaching and communicating.” -- CEO Ray Smith Bell-Atlantic

19. 4. World of Enrichment b.Determine what exactly is happening. CONFLICT a. Deal with it immediately. c. Is the conflict positive? SI C HR

20. “ As iron sharpens iron, so one person sharpens another.” -- Prov. 27:17, NIV

21. 4. World of Enrichment CONFLICT d. Be alert to biases and assumptions SI C HR -- What does this mean to the other person?

22. U.S. Department of Labor - www.dol.gov Other HR Resources: Society of Human Resource Management (SHRM) - www.shrm.org Your state will have particular resources. Search the internet. (e.g., Texas Workforce Commission or the California Labor & Workforce Development Agency)

23. Thank you! Stephanie Goble, JD, SPHR Director of Strategic Initiatives Finney Media 817-718-5627 stephanie@chuckfinney.com