2. QC Throughput Rate Improvement TECH 50800 Project Champion/Define Phase

3. Team Members MBB : Anil Nair Process owner : Greg Malone Associates Jasraj Sandhu

4. Affinity Diagram /Selection Matrix Project directly allotted by the champion.

5. Business Case  Productivity is the KPIV at our facility. So if productivity is increased the cost decreases.  No project has been done for the AWCC Quality productivity (KPIV). Since the repair department is being transferred to another facility, need is to understand the productivity expectations.

6. Problem Statement o No clear supporting evidence supporting the KPIV goal. o There are or maybe inefficiencies tied up in the inspection process slowing down productivity.This will impact cost to the business as well as lower employee morale.

7. Objective  Increase productivity from 55 units/8 hrs/person to 60 units/8 hrs/person

8. Voice of Customer(VoC) On time delivery Decrease in unit cost Improved efficiency of process

9. Stakeholder Analysis StakeholderProject relationshipCommunication strategy Impact ed by project Can influenc e outcom e Content /proces s expert Controls resource s Invite to meetings copy of minutes Communi cation represent ative ManagementxxxxxxMBB AWCCxxMBB AssociatesxxxManager

10. SIPOC Supplier AWCC Input Phones to be repaired TrainingManpower Process ReceiveTriageFlashQC inspectionRepair Output Repaired phones Customer AWCCManagement

11. SWOT StrengthsWeakness  Dedicated manpower  Equipment  55 units/8 hours/person OpportunitiesThreats  Increase production to 60 units/8 hrs/person  Increased customer satisfaction  Increase in soft savings  Associates reluctant to change  Might not understand LSS approach

12. Critical to Quality(CTQ) AWCC Management Service Level Agreement On time delivery Decrease in unit cost Improved efficiency Productivity

13. Return on Investment 4 inspectors $15/inspector/hr 8 hour workdays Total inspection cost per day = # inspectors x cost of each inspection=4 x 15 x 8 = $480.0 Total inspection cost per phone= total inspection cost per day / # phones inspected per day if 50 phones per day = 480/220 = $2.18/ phone if 60 phones per day = 480/240 = $2.00/phone 2080 working hours in a year and 20 more phones are inspected per day Savings = 20 x 2080 x 0.18 = $7488/year

14. Tollgate Review I Concur that the Define phase was successfully completed on 10/01/2013 I concur the project is ready to proceed to next phase: Measure Anil Nair Champion/MBB Greg Malone Process Owner

15. THANK YOU