1. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. The Human Service Professional Chapter Six

2. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Topics Helper definition Typology of helpers Human service roles

3. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Motivations for Helping To make a living Self-exploration To exert control Experience of being helped

4. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Acceptance –The ability of the helper to be receptive to the client regardless of the way the client is dressed or what the client may have done. –Professionals maintain an attitude of goodwill toward clients and refrain from judging them by factors such as the way they live or whether they have a likable personality

5. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Tolerance –The ability to be patient and fair toward each client rather than judging, blaming, or punishing the client for prior behavior. –The allows the helper to focus on the future rather than the past.

6. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Individuality –This is reflected in the ability to recognize each client individually as unique and distinct from all others. –It avoids the temptation to see clients stereotypically.

7. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Self-determination –The helper allows clients to make up their own minds regarding decisions to be made or a course of action to be followed. –The helper objectively assists the client to investigate the various alternative available.

8. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Values Confidentiality –This is the helper’s assurance to the client that their case will not be discussed with other people (including the helper’s family, friends, or other clients) –The exception is the sharing of information with supervisor or in staff meetings where the client’s best interest is being served

9. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Self-awareness –It is important for helpers to know they are because it affects what they do –It is a life long process of continually examining one’s beliefs, attitudes, values, and behaviors. –It is necessary to recognize potential stereotypes, biases, cultural influences, and gender related attitudes.

10. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Communication skills –The ability to effectively communicate is critical to the helper’s ability to assist a client. –Beginning with listening and maintaining a “tuned-in” posture with clients which involves both verbal and nonverbal components.

11. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Empathy –This is the ability to see a situation or experience a feeling from the client’s perspective. –This may be easier for helpers who have had experiences similar to the client’s.

12. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Responsibility/commitment –This includes attending to the needs of a client first and foremost. –It means a commitment to the delivery of high quality services that reflect evidence based practices

13. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper Qualities Flexibility –This is a multifaceted trait that allows the helper to shift their perspective on the nature of helping, their view of the client’s problem and the preferred course of intervention. –It allows the helper the freedom to continually seek new ways to provide assistance when difficult or unusual situations are encountered.

14. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Specialists –This category of helper is characterized by certification from professional groups, licenses by governing bodies, or degrees educational institutions –Examples are social workers, nurses, ministers, and counselors

15. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Human Service Professionals –These are generalists who have education and training at the undergraduate level –Examples are psychiatric technician, youth street worker, day care staff, probation officers, case managers, and church worker.

16. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Human Service Professionals –These may also include such professions a physicians, psychiatrist, psychologists, clinical sociologist, social worker, and various trained counselors

17. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Categories of Helpers Nonprofessionals –This is a fairly large group of laypeople who provide help in an assortment of ways –Community caretakers, self-help group managers, volunteers and others.

18. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Human Service Roles Framework for the Helping Professional The Generalist Three clusters of responsibility

19. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Behavior changer CaregiverCommunicator Crisis intervener Participant empowerer Teacher

20. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Behavior changer –Carries out a range of activities designed primarily to change a client’s behavior; including coaching, counseling, casework, psychotherapy, and behavioral therapy Caregiver –Provides services to people who need ongoing support of some kind

21. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Communicator –Expresses and exchanges ideas and establishes relationships with a variety of individuals, groups, families, organization, and the public. Crisis intervener –Provides short term services to individuals, families, or groups experiencing a disruption in their lives.

22. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Providing Direct Service Participant empowerer –Shares with clients the responsibility for developing and implementing a plan of action designed to help the client care for themselves. Teacher –Performs instructional activities directed at individuals and groups

23. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Performing Administrative Work Broker Data manager Evaluator Facilitator of services Planner Report and grant proposal writer Resource allocator

24. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Working with the Community AdvocateNetworkerPlannerConsultantMobilizer Outreach worker

25. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Two categories Front-line helper Administrator