1. C ONFLICT

2. C ONFLICT … A STRUGGLE THAT OCCURS WHEN INDIVIDUALS, INTERDEPENDENT WITH OTHERS, PERCEIVE THAT THOSE OTHERS ARE INTERFERING WITH THEIR GOAL ATTAINMENT

3. D ETERMINING Y OUR C ONFLICT S TYLE  Avoidance  Agree for the sake of Harmony  “It’s not nice to fight”  Fearful of emotional confrontations  Lack comfort in the relationship

4. D ETERMINING Y OUR C ONFLICT S TYLE  Combative  Emotional and direct so you know where they stand  May have good intentions but comes across as uncaring and mean  Hold passionate views and beliefs that are not likely to be changed  View interactions as win-lose

5. D ETERMINING Y OUR C ONFLICT S TYLE  Collaborative  Communicate with people they are in conflict with  Don’t expect win-lose but seek balance  Achieves mutually agreed solutions but parties can live with  Comfort with self and others

6.  Conflict is inevitable….. fighting is a choice!

7. R ESULTS OF CONFLICT Positive Higher quality decisions because of intense effort A sense of ownership for decisions and a great commitment Individuals engage in deeper thinking and stronger communication Addressing conflict successfully can result in reduced conflict in the future Negative People can withdraw from communication when they see conflict ”looming” Some situations get ignored instead of addressed People make generalizations about the beliefs of others Both professional and personal relationships can suffer if conflict is not addressed

8. Causes of conflict  Different values  Different goals  Need for power  Within individuals  Prior experiences  Personal style Individual conflict styles  Avoidance  Compromising Style  Combative/Competitive  Collaborative/ Accommodative

9. C ONFLICT R ESOLUTION … NegotiationMediation

10. C ONFLICT AND RESISTANCE … AS MEANS OF AVOIDING CHANGE Understanding resistance  Resistance is an emotional response based on a rational or irrational fear or concern related to whatever changbe is proposed or occuring Fears pertain to …  The change itself  Impact of the change on the resistant person  Other persons initiating, participating in, or affected by the change  Homeostasis

11. I NDICATORS OF RESISTANCE … AND EXPLANATIONS Refusing to participate on practice  Supporting without substance  Displacing responsibility  Deferring to a future time  Relying on past practice