1. University of Louisville Employee Satisfaction Survey Presented by Dey Systems, Inc.

2. 2 Table of Contents Return Rates …………………………………………….. Demographics …………………………………………… Highest Scores …………………………………………. Lowest Scores …………………………………………. Overall Satisfaction Questions ……………………….. Highest Impact Questions ……………………………. Comparison: Faculty vs. Staff ………………………… Comparison: Males vs. Females …………………….. Internal Benchmarks Faculty Units ………………….. Internal Benchmarks Staff Units ……………………… 3 5 12 20 28 31 40 42 48 72

3. 3 Return Rates Overall  4,530 Distributed 1,777 Faculty 1,777 Faculty 2,753 Staff 2,753 Staff  2,113 Returned  46.6% Return Rate  1.45% Margin of Error 729 Faculty 729 Faculty 1,384 Staff 1,384 Staff 41.0% Faculty 41.0% Faculty 50.3% Staff 50.3% Staff 2.29% Faculty 2.29% Faculty 1.87% Staff 1.87% Staff April 17, 2000 by June 5, 2000

4. 4 Return Rates by Unit Nursing 14 13 92.9% Speed School 60 38 63.3% Business & Public Admin. 79 50 63.3% University Libraries System 78 47 60.3% Kent School 19 11 57.9% Arts & Sciences129 73 56.6% Law 23 13 56.5% Allied Health Sciences 11 6 54.5% Medicine845416 49.2% Music 14 6 42.9% Education 47 20 42.6% Dentistry109 42 38.5% University Relations 32 25 78.1% Research Administration 22 15 68.2% UCCPE 19 12 63.2% Provost’s Office 27 17 63.0% Student Affairs163 96 58.9% President’s Office 53 30 56.6% Finance & Administration193102 52.8% Development & Alumni 56 28 50.0% Information Technology198 94 47.5% Intercollegiate Athletics152 61 40.1% Physical Plant389138 35.5% Staff Survey Law 28 23 82.1% University Libraries System 37 25 67.6% Allied Health Sciences 36 18 50.0% Nursing 30 15 50.0% Education131 61 46.6% Speed School 89 41 46.1% Kent School 39 16 41.0% Dentistry125 51 40.8% Arts & Sciences466180 38.6% Medicine606225 37.1% Music 58 21 36.2% Business & Public Admin.107 35 32.7% Faculty Survey Note: Sample / Return sizes at or below 5 have not been included Academic Unit Sent Ret. PercentUnit Sent Ret. Percent

5. 5 Demographic Characteristics All University Respondents Totals rounded to nearest percent

6. 6 Demographic Characteristics Full-Time Faculty Respondents (83%) Totals rounded to nearest percent

7. 7 Demographic Characteristics Full-Time Faculty Respondents (83%) Totals rounded to nearest percent

8. 8 Demographic Characteristics Part-Time Faculty Respondents (15%) Totals rounded to nearest percent

9. 9 Demographic Characteristics Part-Time Faculty Respondents (15%) Totals rounded to nearest percent

10. 10 Demographic Characteristics All Staff Respondents Totals rounded to nearest percent

11. 11 Demographic Characteristics All Staff Respondents Totals rounded to nearest percent

12. 12 Questions Receiving Highest Average Scores University Totals

13. 13 Survey Responses Questions Receiving Highest Average Scores University Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

14. 14 Questions Receiving Highest Average Scores Full-Time Faculty Totals

15. 15 Survey Responses Questions Receiving Highest Average Scores Full-Time Faculty Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

16. 16 Questions Receiving Highest Average Scores Part-Time Faculty Totals

17. 17 Survey Responses Questions Receiving Highest Average Scores Part-Time Faculty Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

18. 18 Questions Receiving Highest Average Scores Staff Totals

19. 19 Survey Responses Questions Receiving Highest Average Scores Staff Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

20. 20 Questions Receiving Lowest Average Scores University Totals

21. 21 Survey Responses Questions Receiving Lowest Average Scores University Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

22. 22 Questions Receiving Lowest Average Scores Full-Time Faculty Totals

23. 23 Survey Responses Questions Receiving Lowest Average Scores Full-Time Faculty Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

24. 24 Questions Receiving Lowest Average Scores Part-Time Faculty Totals

25. 25 Survey Responses Questions Receiving Lowest Average Scores Part-Time Faculty Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

26. 26 Questions Receiving Lowest Average Scores Staff Totals

27. 27 Survey Responses Questions Receiving Lowest Average Scores Staff Totals SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree

28. 28 Overall Satisfaction Questions University Totals Totals rounded to nearest percent

29. 29 Overall Satisfaction Questions All Faculty Totals Totals rounded to nearest percent

30. 30 Overall Satisfaction Questions All Staff Totals Totals rounded to nearest percent

31. 31 Questions with Highest Impact on Overall Satisfaction University Totals R-Square = 51.2% N = 2,113 Note: Top 10 of 13 identified factors As determined through Multiple Regression Analysis Regressed against the dependent variable: “You Like Your Job at U of L”

32. 32 Average Scores for Key Indicators University Totals “Key Indicators” are the four Overall Satisfaction questions and the top 10 “Highest Impact” questions.

33. 33 SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree Scores for Key Indicators University Totals

34. 34 R-Square = 58.5% N = 729 Note: All factors shown Questions with Highest Impact on Overall Satisfaction All Faculty Totals As determined through Multiple Regression Analysis Regressed against the dependent variable: “You Like Your Job at U of L”

35. 35 Average Scores for Key Indicators All Faculty Totals “Key Indicators” are the four Overall Satisfaction questions and the top 10 “Highest Impact” questions.

36. 36 SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree Scores for Key Indicators All Faculty Totals

37. 37 R-Square = 49.8% N = 1,384 Note: Top 10 of 13 identified factors Questions with Highest Impact on Overall Satisfaction All Staff Totals As determined through Multiple Regression Analysis Regressed against the dependent variable: “You Like Your Job at U of L”

38. 38 Average Scores for Key Indicators All Staff Totals “Key Indicators” are the four Overall Satisfaction questions and the top 10 “Highest Impact” questions.

39. 39 SA = Strongly Agree A = Agree N = Neither Agree/Disagree D = Disagree SD = Strongly Disagree Scores for Key Indicators All Staff Totals

40. 40 Faculty vs. Staff Comparison Key Indicator Questions Responses shown as an average score

41. 41 Faculty vs. Staff Comparison Key Indicator Questions

42. 42 Males vs. Females Key Indicator Questions University Totals Responses shown as an average score

43. 43 Males vs. Females Key Indicator Questions University Totals

44. 44 Males vs. Females Key Indicator Questions Faculty Totals Responses shown as an average score

45. 45 Males vs. Females Key Indicator Questions Faculty Totals

46. 46 Males vs. Females Key Indicator Questions Staff Totals Responses shown as an average score

47. 47 Males vs. Females Key Indicator Questions Staff Totals

48. 48 Internal Benchmark School of Allied Health Sciences Faculty Responses shown as an average score

49. 49 Internal Benchmark School of Allied Health Sciences Faculty

50. 50 Internal Benchmark College of Arts & Sciences Faculty Responses shown as an average score

51. 51 Internal Benchmark College of Arts & Sciences Faculty

52. 52 Internal Benchmark College of Business & Public Administration Faculty Responses shown as an average score

53. 53 Internal Benchmark College of Business & Public Administration Faculty

54. 54 Internal Benchmark School of Dentistry Faculty Responses shown as an average score

55. 55 Internal Benchmark School of Dentistry Faculty

56. 56 Internal Benchmark School of Education Faculty Responses shown as an average score

57. 57 Internal Benchmark School of Education Faculty

58. 58 Internal Benchmark Kent School of Social Work Faculty Responses shown as an average score

59. 59 Internal Benchmark Kent School of Social Work Faculty

60. 60 Internal Benchmark School of Law Faculty Responses shown as an average score

61. 61 Internal Benchmark School of Law Faculty

62. 62 Internal Benchmark Libraries Faculty Responses shown as an average score

63. 63 Internal Benchmark Libraries Faculty

64. 64 Internal Benchmark School of Medicine Faculty Responses shown as an average score

65. 65 Internal Benchmark School of Medicine Faculty

66. 66 Internal Benchmark School of Music Faculty Responses shown as an average score

67. 67 Internal Benchmark School of Music Faculty

68. 68 Internal Benchmark School of Nursing Faculty Responses shown as an average score

69. 69 Internal Benchmark School of Nursing Faculty

70. 70 Internal Benchmark Speed Scientific School Faculty Responses shown as an average score

71. 71 Internal Benchmark Speed Scientific School Faculty

72. 72 Internal Benchmark College of Arts & Sciences Staff Responses shown as an average score

73. 73 Internal Benchmark College of Arts & Sciences Staff

74. 74 Internal Benchmark School of Business & Public Administration Staff Responses shown as an average score

75. 75 Internal Benchmark School of Business & Public Administration Staff

76. 76 Internal Benchmark School of Dentistry Staff Responses shown as an average score

77. 77 Internal Benchmark School of Dentistry Staff

78. 78 Internal Benchmark Development and Alumni Staff Responses shown as an average score

79. 79 Internal Benchmark Development and Alumni Staff

80. 80 Internal Benchmark School of Education Staff Responses shown as an average score

81. 81 Internal Benchmark School of Education Staff

82. 82 Internal Benchmark Finance and Administration Staff Responses shown as an average score

83. 83 Internal Benchmark Finance and Administration Staff

84. 84 Internal Benchmark Information Technology Staff Responses shown as an average score

85. 85 Internal Benchmark Information Technology Staff

86. 86 Internal Benchmark Intercollegiate Athletics Staff Responses shown as an average score

87. 87 Internal Benchmark Intercollegiate Athletics Staff

88. 88 Internal Benchmark Kent School of Social Work Staff Responses shown as an average score

89. 89 Internal Benchmark Kent School of Social Work Staff

90. 90 Internal Benchmark School of Law Staff Responses shown as an average score

91. 91 Internal Benchmark School of Law Staff

92. 92 Internal Benchmark Libraries Staff Responses shown as an average score

93. 93 Internal Benchmark Libraries Staff

94. 94 Internal Benchmark School of Medicine Staff Responses shown as an average score

95. 95 Internal Benchmark School of Medicine Staff

96. 96 Internal Benchmark School of Nursing Staff Responses shown as an average score

97. 97 Internal Benchmark School of Nursing Staff

98. 98 Internal Benchmark Physical Plant Staff Responses shown as an average score

99. 99 Internal Benchmark Physical Plant Staff

100. 100 Internal Benchmark President’s Office Staff Responses shown as an average score

101. 101 Internal Benchmark President’s Office Staff

102. 102 Internal Benchmark Provost’s Office Staff Responses shown as an average score

103. 103 Internal Benchmark Provost’s Office Staff

104. 104 Internal Benchmark Research Administration Staff Responses shown as an average score

105. 105 Internal Benchmark Research Administration Staff

106. 106 Internal Benchmark Speed Scientific School Staff Responses shown as an average score

107. 107 Internal Benchmark Speed Scientific School Staff

108. 108 Internal Benchmark Student Affairs Staff Responses shown as an average score

109. 109 Internal Benchmark Student Affairs Staff

110. 110 Internal Benchmark UCCPE Staff Responses shown as an average score

111. 111 Internal Benchmark UCCPE Staff

112. 112 Internal Benchmark University Relations Staff Responses shown as an average score

113. 113 Internal Benchmark University Relations Staff