1. Employees Satisfaction Report
Presented by
Tariq Gul e Anwer
Rana Faisal
Khurram Adil Sattar
Nisar Abbas Malik
Urooj Mughal

2. TABLE OF CONTENTS EXECUTIVE SUMMARY Research Road Map COMPANY PROFILE
Company Background
SURVEY QUESTIONNAIRES
COMMON QUESTIONS
BROAD QUESTIONS
DETAILED QUESTIONS
SUGGESTIONS QUESTIONS
RECOMMENDATIONS
CONCLUSION

3. INTRODnUCTION COMPANY INFO Chairman Rafique R. Bhimjee
Managing Director & Chief Executive
Saifuddin N. Zoomkawala
Directors
Sultan Ahmad
Abdul Rehman Haji Habib
Jahangir Siddiqui
Wolfram W. Karnowski
Muneer R. Bhimjee
Hasanali Abdullah
Taher G. Sachak
Corporate Secretary
Hasan Ali Abdullah

4. INTRODUCTION
EFU gave the emerging insurance industry the leadership, the manpower and the drive needed to grow in a situation where at one time, three-fourths of insurance was held by foreign companies.
EFU is one of the few Pakistani organizations run totally by professional management and highly motivated field force.
Another unique feature of EFU is a voluntary review mechanism by professionals of international repute.
Over 60 branches throughout the country.
Another pillar of EFU's strength is its very close and long-term (over 50 years) relationship with its main Reinsurer, ‘Munich Re’, one of the largest reinsurance companies in the world.

5. MILESTONE
1932
Mr. Ghulam Mohammad, a far sighted man, established Eastern Federal Union Insurance Company (EFU) with financial assistance from the Aga Khan III and the Nawab of Bhopal. Mr. Abdur Rehman Siddiqui.
1947
EFU rapidly established itself as a progressive and innovative insurer.
1961
EFU had become the flag bearer of Pakistan's insurance industry on the world stage and the largest life company in Afro-Asian countries (excluding Japan) under the leadership of Mr. Roshen Ali Bhimjee.

6. 1972
when Life Assurance business in Pakistan was nationalized. Thereafter EFU operated solely as a General Insurance Company, and was subsequently renamed EFU General Insurance Limited.
1992
EFU Life was granted a license to carry on life assurance business.
2000
(Allianz AG) and EFU Group signed a joint venture to form a new company for providing health insurance cover to the people of Pakistan. Allianz EFU Health
2006
EFU being the largest insurance group provides a full range of general, life and health insurance services with 12.2 Billion Sales.

7. Vision Statement
Our vision is to be the first choice company for our customer, shareholders and employees. To achieve this we will be driven by an obsession to be better than the best in a continuous journey, not a destination.
At EFU first choice means a sustained commitment to meet and exceed stakeholder expectations. A will to go the “Extra Mile” to delight our customers with products and services that exceed their expectations

8. Mission Statement
We shall together build EFU Life into a dynamic and financially sound institution by:
Working together as a team
Continually improving our client service
Creating an empowered and self-fulfilling culture
Developing innovative products
Adopting leading technology

9. ORGANIZATIONAL STRUCTURE

10. SURVEY QUESTIONNAIRES
COMMON QUESTIONS
BROAD QUESTIONS
DETAILED QUESTIONS
SUGGESTIONS QUESTIONS

11. General Questions
Everything about this company is focused on what our customer values?
Strongly agree
Agree
Disagree
Strongly disagree
82%
18% 0%

12. I know the mission and goals of the company ? 88% 12% 0%
Strongly agree
Agree
Disagree
Strongly disagree
88%
12% 0%

13. We use customer feedback / complaints to improve our services?
Strongly agree
Agree
Disagree
Strongly disagree
64%
36% 0%

14. My job duties are precisely spelled out?
Strongly agree
Agree
Disagree
Strongly disagree
74%
24% 2% 0%

15. Employees here are given the authority to make the decisions when they need to make it?
Strongly agree
Agree
Disagree
Strongly disagree
56%
32%
12% 0%

16. Employees share experience to help each other? 62% 32% 6% 0%
Strongly agree
Agree
Disagree
Strongly disagree
62%
32% 6% 0%

17. Our seniors and managers are supportive? 70% 26% 4% 0%
Strongly agree
Agree
Disagree
Strongly disagree
70%
26% 4% 0%

18. I have clear direction to accomplish the task given to me? 56% 36% 8%
Strongly agree
Agree
Disagree
Strongly disagree
56%
36% 8% 0%

19. I can keep a reasonable balance between work and personal life? 58%
Strongly agree
Agree
Disagree
Strongly disagree
58%
42% 0%

20. 64% 18% 0% I am encouraged to do things? Strongly agree Agree Disagree
Strongly disagree
64%
18% 0%

21. I am not afraid of making mistakes?
Strongly agree
Agree
Disagree
Strongly disagree
34%
30%
22%
14%

22. 52% 46% 2% 0% I feel free to offer comments and suggestions?
Strongly agree
Agree
Disagree
Strongly disagree
52%
46% 2% 0%

23. There is adequate communication between departments? 70% 28% 2% 0%
Strongly agree
Agree
Disagree
Strongly disagree
70%
28% 2% 0%

24. 58% 42% 0% Is EFU a career oriented organization. Strongly agree Agree
Disagree
Strongly disagree
58%
42% 0%

25. All employees are treated equally. 56% 36% 8% 0%
Strongly agree
Agree
Disagree
Strongly disagree
56%
36% 8% 0%

26. Training programs are held when new technology is introduced. 56% 36%
Strongly agree
Agree
Disagree
Strongly disagree
56%
36% 8% 0%

27. The opportunities are available to learn and grow. 66% 32% 2% 0%
Strongly agree
Agree
Disagree
Strongly disagree
66%
32% 2% 0%

28. The Performance Appraisal System is fair. 58% 34% 6% 2%
Strongly agree
Agree
Disagree
Strongly disagree
58%
34% 6% 2%

29. I get useful feedback on how I do my job that focuses on
helping me and not t blame me.
Strongly agree
Agree
Disagree
Strongly disagree
48%
44% 8% 0%

30. EFU values their employees and give rewards on good performance. 56%
Strongly agree
Agree
Disagree
Strongly disagree
56%
28%
12% 4%

31. The company provide safe working environment.
Strongly agree
Agree
Disagree
Strongly disagree
54%
44% 2% 0%

32. Salary is accordance with my job responsibilities.
Strongly agree
Agree
Disagree
Strongly disagree
54%
42% 4% 0%

33. I would recommend employment at EFU Pakistan to a friend.
Strongly agree
Agree
Disagree
Strongly disagree
56%
44% 0%

34. This company operates ethically. 66% 34% 0%
Strongly agree
Agree
Disagree
Strongly disagree
66%
34% 0%

35. what can EFU do to increase your job satisfaction?

36. Recommendations Job Rotation Desired Information
Job Rotation
The employees at EFU want the company to pay more attention on Job rotation because in many career orientated organizations it is been observed that job rotation is done at a regular basis so that employees don’t get fed up by doing a single nature of works for longer periods.
Desired Information
There is open communication and shared value systems, but it do not guarantee the availability correct information to make an effective decision. Instead to have too much information, the management need to emphasize on provide the right and accurate information so respective personnel can take better decision.

37. Remove Perceptual Differences
EFU is an equal opportunity employer and treated its employees equally, but during interview we aware of fact that employees there perceive differently regarding the performance management system. Here the HR department should give serious attention to identify the why employees perceive difference in this regards, then change their perception and to remove that grey area which causes such perceptions.

38. Conclusion

39. Thank you