1. Just add some Innovation to our life and make us satisfied

4. Problem: guiding customers while calling for assistance, leveraging the terrible idle-time on the phone

5. The call center problem over 70% Of customer communication is over the phone 23%23% Of customers press 1..1..1 to go though the IVR (“zero-out”) Customer service is moving from cost center to differentiator Forrester, 2013 $7.6 Average cost per live call 280 billion Minutes of incoming calls are handled each year at the US alone

6. CallVU is a New Media. We bring the internet to the context of a call. callVU

7. What is CallVU? A New Media! When making a regular mobile-call to a contact-center, CallVU opens an automatic visual layer on the mobile phone’s screen, simultaneously to the voice menus, to make the call more comfortable and efficient. Everything you hear, you now see.

8. Fast and easy Personalized Less navigation mistakes Call-for-action Promote brand and offers Innovative Example | Navigation & Routing

9. Easily enter/correct digits Gets also text Agentless CRM updates Advanced and innovative Efficient Privacy Example | Caller inputs & more

10. Higher rate of self-service Intuitive and visual New service tools Clear Example | Self-service

11. Self Service & Information Educate callers Rich advanced display Cross channel data source Example | Web @ Phone Call

12. Example | Image to the caller Clear communication Caller identification Shorter calls Improved FCR

13. Clear communication Caller identification Shorter calls Improved FCR Example | Image from the caller

14. New efficient sales channel Up-sale and cross sale Clear and appealing Context related Personalized Example | Sales

15. Get survey data effectively Real-time CSR measuring Active customer feedback Save time on calls Less repeated calls Example | Post Call & Wrap up

16. “80% of SMBs’ future revenues will derive from their existing customers” Gartner ONDiGO