2. KM 2 Provides High Performance Call Center & Contact Management Services Inbound/Outbound Customer Care and Support, Collections, Tech Support, TeleSales, Social Media Support & More… Global Management Experience Accent Neutral English & Multi-lingual US-based Technology and Business Processes – MPLS, PCI, SAS 70 NEARSHORE PRICE ADVANTAGE BARBADOS GRENADA HONDURAS ST. LUCIA

3. KM 2 Core Services Customer Care and Support Services Accounts Receivable Management & 1 st Party Collections/Recovery Sales & Telemarketing Social Media Support Technical Support Back Office Processing Services Voice, email, Chat (proactive, reactive and exit), Social Media and Social Forum Management

4. The Problem with Social Media information today… Unstructured, social “Big Data” is scattered across the web, unseen by business applications for customer service, sales, and support

5. KM 2 /Buzziant – What we do… We enable Big Data to be used to improve customer operations through (1)addition of new interaction channels and (2) data integration with existing applications

6. KM 2 – What we do… We harvest Big Data with a Customer Experience (Cx) SaaS application that transparently improves existing business processes

7. KM 2 Social Media Business Model Customer Experience-As-A-Service (CxaaS) – SaaS Application Subscriptions Standalone Buzzient Cx app Connectors to CRM/ERP/HCM apps Managed Service Provider (MSP) Option Channels – Direct to F500 – Indirect to F5000 – OEM licensing with CRM/ERP/HCM companies

8. Broad Industry Support CRM & Contact Center HCM ERP

9. SaaS Example: NewSuite Embeds into existing applications 9 Integrates actionable social media into existing workflow as new channel

10. On-Premises Example: Siebel 10 Transparent handoff into app workflows Respond via social media to clients within existing applications

11. Innovation Success FinancialBig DataHigh TechTelecomLife Sciences Travel/Leisure 11 Partnerships With Major Platform Vendors: Property of Buzzient, Inc.

12. KM 2 Customer Care & Support Services Integrated Service and Technology Solution Strong Affinity to US Customers Solid Work Ethic, Highly Educated Workforce Very Low Attrition, High Employee Satisfaction Low Labor and Overhead/Indirect Costs Stable, Democratic Countries Accent Neutral English, Spanish, and more…

13. Contact: Joe Wester +1.262.790.2656 joe.wester@km2solutions.com