2. 1 Disaster Management & Recovery Bad things happen to good people !

3. 2 Disaster Management & Recovery It’s not a question of if, but when! Then What!

4. 3 Disaster Management & Recovery Who do you insure? Only “acceptable risks” Only “acceptable risks” Claims history Claims history Financially responsible/stable Financially responsible/stable Common sense Common sense

5. 4 Disaster Management & Recovery Industry Experience! National Company/Local Experience National Company/Local Experience 25,000 in-force 25,000 in-force 1,200 claims per year 1,200 claims per year 120 mitigated (10%) 120 mitigated (10%) 1,080 un-mitigated (90%) 1,080 un-mitigated (90%)

6. 5 Disaster Management & Recovery Industry Experience! National Company/Local Experience National Company/Local Experience Average cost per claim Average cost per claim Unmitigated water damage $1,750 Unmitigated water damage $1,750 Mitigated water damage$1,150 Mitigated water damage$1,150 Savings per claims 34% Savings per claims 34% Cost savings for company Cost savings for company $720,000 in local savings

7. 6 Disaster Management & Recovery Damage Mitigation! Water Damage Water Damage Smoke Damage Smoke Damage Wind Damage Wind Damage Mold Infestation Mold Infestation

8. 7 Disaster Management & Recovery Water Damage Mitigation Water source/type x

9. 8 Disaster Management & Recovery Water Damage Mitigation Water source/type Water Extraction

10. 9 Disaster Management & Recovery Water Damage Mitigation Water source/type Water Extraction Debris removal and limited demolition

11. 10 Disaster Management & Recovery Water Damage Mitigation Water source/type Water Extraction Debris removal and limited demolition Mildew Control

12. 11 Disaster Management & Recovery The 3 Ds  D ampness  Water Intrusion  D arkness  Under Carpet  Inside confined spaces (ductwork, under cabinets)  D inner (Food Source)  Cellulose glue

13. 12 Disaster Management & Recovery Water Damage Mitigation Water source/type Water Extraction Debris removal and limited demolition Mildew Control Moisture Control

14. 13 Disaster Management & Recovery

15. 14 Disaster Management & Recovery In Dehu Out HVAM BD-80 Refrigerant Dehumidifiers One Dehu per 8,000 cf HVAMs (High Velocity Air Movers) 2 to 3 air movers per dehu

16. 15 Disaster Management & Recovery

17. 16 Disaster Management & Recovery What about HVAC Systems and ductwork?

18. 17 Disaster Management & Recovery BacteriaPollenMold SporeDust Mites Wham! Bam! Zap! Zing! Zing!

19. 18 Disaster Management & Recovery Water Damage Mitigation Water source/type Water Extraction Debris removal and limited demolition Mildew Control Moisture Control What about the carpet?

20. 19 Disaster Management & Recovery Smoke Damage Mitigation I.What is clean? Achieve necessary standards SterileDisinfectSanitize Appearance Odor

21. 20 Disaster Management & Recovery Smoke Damage Mitigation What is effective cleaning? Find soils Soils that you can see Dark soot residue Dust and dirt Fire extinguisher discharge Soot Particle Poly-Styrene

22. 21 Disaster Management & Recovery Smoke Damage Mitigation Soils that you cannot see Protein residue Natural fuel residue Chemical residue

23. 22 Disaster Management & Recovery Smoke Damage Mitigation Identify soil properties Water soluble (pH) Solvent soluble (Polarity) Anionic (negative charge) Cationic (positive charge) Enzyme soluble (pH and polarity)

24. 23 Disaster Management & Recovery Smoke Damage Mitigation Smoke Damage Mitigation Identify surfaces PorosityDurability Select cleaning agents. Requires multi-solution line of cleaning agents

25. 24 Disaster Management & Recovery Smoke Damage Mitigation State of the Art Equipment and techniques 70% of all soiling is removed by vacuuming. Vacuuming is first step to every cleaning process.

26. 25 Disaster Management & Recovery Smoke Damage Mitigation The Act of Cleaning Apply cleaning agent Hot solutions clean better than cold. Chemical action doubles for each 18 degree increase over 118 degrees.

27. 26 Disaster Management & Recovery Smoke Damage Mitigation Smoke Damage Mitigation Determine proper dwell time Chemical bonding and action Use appropriate agitation tools and methods. Soils are removed by dissolving then extracting Hydrophilic soils Hydrophobic soils

28. 27 Disaster Management & Recovery Understanding Mold In The Property Restoration Industry Presented by: Servpro Industries, Inc.

29. 28 Disaster Management & Recovery SINCE MOLDS HAVE BEEN AROUND FOREVER, WHY IS IT JUST NOW BECOMING A PROBLEM? Mold problems have been around for a long time. In the Bible, at Leviticus the 14th chapter, there is a procedure for handling of the leprosy of the wall. The Hebrew work used in this text is tsara’ath, which, according to Strong’s Exhaustive Concordance, can be translated as mold when used in conjunction with clothing or a building. That makes the first written mold remediation protocol in recorded history over 3500 years old! The High Priest was the first environmental consultant and his visual inspection to determine occupancy was the first environmental clearance. -Jim Holland Restoration Consultants

30. 29 Disaster Management & Recovery Molds Grow By Sending Out Branches Hyphae (high fee) Root-like hyphae Surface hyphae Upright hyphae Spore Mass

31. 30 Disaster Management & Recovery A Simplistic Question: If Molds Are Biological, What Will Be The Reaction When We Endanger Their Existence? Fight or flight!Fight or flight! If attacked, the spore mass ruptures and thousands of spores become airborne to preserve life!If attacked, the spore mass ruptures and thousands of spores become airborne to preserve life! Threatened molds may wage chemical warfare:Threatened molds may wage chemical warfare: Mycotoxins

32. 31 Disaster Management & Recovery Molds Cause Minor Illnesses… Allergies Headaches Sore throats Cold and flu-like symptoms Fatigue and malaise

33. 32 Disaster Management & Recovery Molds Can Cause More Serious Illness As Well… Upset stomachUpset stomach NauseaNausea VomitingVomiting DiarrheaDiarrhea Athlete’s footAthlete’s foot Dermatitis (inflammation of the skin)Dermatitis (inflammation of the skin) Internal bleedingInternal bleeding AsthmaAsthma PneumoniaPneumonia RingwormRingworm Hypersensitivity pneumonitisHypersensitivity pneumonitis EdemaEdema BronchiospasmsBronchiospasms Pulmonary emphysemaPulmonary emphysema

34. 33 Disaster Management & Recovery Priority 1!!! Safety of Employees and Occupants EPA: Warn people about the risks … –If you’re aware, BEWARE! –No fear mongering. –Physicians know at-risk! Vendors only prequalify. Workers’ training and use of personal protective equipment

35. 34 Disaster Management & Recovery Hazard: Real or Perceived? Real –Symptomatic –Telltale Odor –Visible Mold

36. 35 Disaster Management & Recovery Hazard: Real or Perceived? Perceived –Bandwagon Sixty Minutes aired two segments on September 28th, 2000, one entitled “An Insidious Mold” which discussed black mold or Stachybotrys and the other entitled “Is Your building sick?” Though these news articles raised far more questions than answers, the impact on the insurance industries was profound. A follow-up article on the same program (12/12/00) entitled “Invisible Killer” –Hypochondriac –Sick Building Syndrome 02-01-02

37. 36 Disaster Management & Recovery