1. 09/17/2014 LANDLORD MEETING HOUSING CHOICE VOUCHER INSPECTIONS PRESENTATION BY KENARDO CURRY DIRECTOR OF FIELD OPERATIONS MCCRIGHT & ASSOCIATES

2. INTRODUCTIONS  Kenardo Curry – Director of Field Operations  kenardoc@mccright.com – 423-468-1655 kenardoc@mccright.com  Local Inspectors – Ron Gericke, Samuel Rodriguez, Joseph Volpe, Alan Armstrong  Betsy & Stan McCright - Owners

3. ORGANIZATIONAL OVERVIEW  Principals Have 57+ Years Combined PHA  Founded in 1988  Corporate Office Located in Chattanooga, TN  Conducted Over 1,000,000 HQS Inspections  Experienced in Managing Diverse Markets  Bilingual Call Center and Inspection Organization  Scheduling & Call Center – Chattanooga, TN  Inspection Staff – Local

4. INSPECTOR QUALIFICATIONS  HQS Certified  Classroom  Field  Lead Based Paint Visual Assessment Certified  Mold & Mildew Visual Assessment Certified  RRP Certified Trainer  NFPA Member  Residential Building Codes Official

5. HQS PROTOCOL  Based on HUD Regulations and HACC protocols  Inspections Should Always Be Objective  Not One Standard for Failed Properties  Another Standard for Passed Properties ALL PROTOCOLS THE SAME!

6. REGULATIONS STATE  All Units Must Be Inspected Prior to Approval of the Lease and Execution of HACC Contract  All Units Must Be Inspected Annually  All Determinations of Inspections Must Be Adequately Documented and Contained in PHA Files  # Bedrooms  Age of Unit  Amenities  Gross and Contract Rents  ZIP Code

7. INITIAL INSPECTIONS  Upon Receipt of the RFTA (Voucher) from MCHA  Within 24 Hours  McCright Calls the Landlord to Set Inspection Date and Give EVENT ID  We Must Have a Good Phone Number  Within 72 Hours  McCright Will Conduct the Inspection (IF the Unit is Ready)  Inspector Will Call Ahead on Day of Inspection  Landlord MUST Call When Ready for Re-inspection

8. ANNUAL INSPECTIONS  Scheduled Every Year – before LDI  Scheduled 2 Hour Window (i.e. 8–10)  Notification Letter Mailed w/EVENT ID  Letters to Both the Landlord and Tenant  Reminder Call 2 Days Prior  NO CALL AHEAD on Annuals  Failed Units Automatically Re-inspected in 28 Days

9. HQS – ANNUAL INSPECTIONS IInspect Each Unit Annually DDecent, Safe and Sanitary NNotify Owner of Deficiencies IIdentify All Tenant Caused Damages SSpecify Time Period to Repair 228 Days 224 Hour

10. SPECIAL INSPECTIONS SScheduled Like an “Initial” Via Phone CComplaint PParticipant, Landlord or Other Source SSafety or Lack of Maintenance

11. OWNER MAINTENANCE RESPONSIBILITY  Must Maintain in Accordance with HQS  If Owner Fails to Maintain  Life Threatening Not Corrected Within 24 Hours  Non-Life Threatening Not Corrected Within 28 Days  HACC Must Take Prompt and Vigorous Action  Housing County of Chester County Remedies:  Terminate  Suspension (Abate)  Reduction

12. HACC HQS CHECKLIST HOUSING ELIGIBILITY - HOUSING QUALITY STANDARDS ALL ROOMS OK REPAIRS  Are there at least two working outlets or one working outlet and one light fixture?  (Kitchen and bathroom must have permanent light fixture.)  Is there any exposed wiring (other than low voltage doorbell, etc)?  Do outlet and light switches have a cover plate and work properly?  Do windows open or close properly?  (Windows with sash cords must have them intact; at least one window in bedroom and living room.)  Do any windows need putty?  Are doors leading to exterior properly weather stripped?  Do windows have strong locks (if within 6’ of the ground level)?  Is the ceiling structurally sound?  Are there any leaks in ceilings, walls, or windows?  Are there any holes in ceiling or walls?  Is there crumbling plaster or peeling paint on window and door frames, walls, or ceilings?  Is there peeling paint between interior an exterior windows?  Are the floors structurally sound?  Do the floors have any tripping hazards, such as torn linoleum or carpeting?  Are all closets doors hung properly so that they do not fall?

13. HACC HQS CHECKLIST BATHROOM  Does the toilet operate properly?  Are there any leaks?  Does the sink provide hot and cold running water?  Is there enough water pressure?  Are there any leaks?  Does the water drain properly?  Housing units under the Section 8 Program must be safe, decent, and sanitary condition. Each unit must pass our field representative’s inspection before we approve the unit for Section 8 assistance. You should review the requirements indicated below before you send a request for lease approval and the related papers. Make sure the unit conforms to these standards, or that the landlord can and will make the necessary repair or alterations. All plumbing, electrical, heating, and other mechanical systems must be in proper operating condition.

14. HACC HQS CHECKLIST KITCHEN  Does the stove have all knobs intact, and do all burners and the oven operate properly?  Is the refrigerator large enough from the family size?  Do the refrigerator and freezer cool properly?  Is there adequate space to store and prepare food?  Does the sink provide hot and cold running water?  Are there any leaks?  Does the water drain properly?

15. INITIAL AND ANNUAL INSPECTIONS  Common Access Items  Four (4) or More Steps Must Have a Handrail  Walkways Free of Trip Hazards  Adequate Security  No Double Keyed Deadbolts  Exterior Free of Debris  General Requirements  Required S/D and CMOS Installed?  Are ALL Utilities ON?  Unit “Clean and Move-In Ready”?

16. INITIAL AND ANNUAL INSPECTIONS  General Requirements (Continued)  No Broken or Cracked Windows  Light Globes Installed  Weather-Strip and Door Sweeps  Handrails Installed  W/H Emergency S/O/V Pipe 6” of Floor  All Outlets Function and Grounded Properly  3-Prong  GFI’s Installed  All Windows Open, Lock and Balances are Good  All Appliances Installed  Stove and Refrigerator

17. INITIAL AND ANNUAL INSPECTIONS  General Requirements (Continued)  Hot Water  Furnace (A/C Where Applicable) Operate  Bathroom Requirements  Bathroom Sinks and Toilets Anchored Properly  Lighting  Sizes  Privacy  Ventilation (Must Have Window or Fan)  Doors  Bedrooms  Bathrooms  Screen Doors

18. INITIAL AND ANNUAL INSPECTIONS  General Requirements (Continued)  Bedroom Requirements  70 Sq. Ft. (Does Not Include Closet)  7 Foot Ceiling Over 75%  Two Outlets or One Light Assy and One Outlet  Source of Heat  Egress  Window that is Designed to Open  Kitchens  Refrigerator for Size of Family  Adequate Counter and Pantry Space  Stove  GFI’s (Post 1978)

19. TENANT RESPONSIBILITIES  Common Tenant Fail Items  Kitchen Cabinet Damage  Mold/Mildew in Bathroom Tub/Shower Areas  Broken Windows  Damage to Doors and Hardware  Light Globes Removed/Broken (P/W/C)  Wall Damages (holes, etc.)  Carpet Stains  Indoor/Outdoor Garbage or Debris  Lawn Maintenance (As Applicable)

20. HQS INSPECTIONS  Includes the following areas:  Site  Building Exterior  Building Systems  Common Areas  Dwelling Unit  Health & Safety

21. SITE  Common Problem  4 or More Steps Leading to Property Require A Handrail  A Step is Defined as a Rise in Elevation onto the Deck or Porch

22. BUILDING EXTERIOR  Structure and materials  Siding and Roof  Must Be in Good Repair  Materials Properly Attached to Home  Weather/Water Tight  No Unpainted Surfaces (Promotes Mold/Mildew).  Downspouts and Gutters  No Regulation in HUD, But If Present Must Be In Good Repair

23. EXTERIOR PROBLEMS  Missing Components  Rotted Fascia/Soffit  Shingles Missing  Mold or Mildew on Exterior Surface

24. HQS INSPECTIONS  Food Preparation and Refuse Disposal  Must Have Adequate Food Preparation and Storage Area  Must Have Adequate Refuse Disposal for the Family Size  All Windows and Doors Must Secure and Function Properly  Thermal Environment  Must Be Able to Maintain Adequate Thermal Environment For the Geographic Climate  Illumination And Electricity  Windows and Lights are Defined by HUD Regulations  All Electrical Must Be In “Proper” Operating Condition

25. HQS INSPECTIONS  Structure and Materials  Siding Must Be in Good Repair  Materials Properly Attached to Home and Weather/Water Tight  No Unpainted Surfaces (Promotes Mold/Mildew)  Interior Air Quality

26. DOOR HANGER

27. NOTIFICATION LETTERS

29. IN CONCLUSION MMake Sure You Have Your EVENT ID LLandlord Call Ahead Requests PPlease Call the CSR Phone Number WWhen You Receive Your Notice RRequest Call Ahead Time 330 Minutes OOne (1) Hour IInspector Will Call

30. MCCRIGHT & ASSOCIATES P O Box 6038 Chattanooga, TN 37401 Phone: (610) 879-8423 Fax: (423) 265-6222 THANK YOU www.mccright.com www.results.mccright.com