1. PROFESSIONAL BUSINESS RECIPE BY TEJ MAGAZINE, DIRETOR, TEJ MAGAZINE, DIRETOR, TRAAM SERVICES PVT. LTD, CHANDIGARH-INDIA E-mail:tej@traambiz.com web:www.traambiz.com

2. PROFESSIONAL BUSINESS RECIPE HIGHLIGHTS CURRENT BUSINESS SCENERIO CURRENT BUSINESS SCENERIO BUSINESS STRATEGY BUSINESS STRATEGY SURVIVAL SURVIVAL GROWTH GROWTH PROFITABILITY PROFITABILITY ENVIRONMENT ENVIRONMENT 5 P’S 5 P’S CUSTOMER DELIGHT CUSTOMER DELIGHT

3. CURRENT BUSINESS SCENERIO COMMUNICATION & INFOTECH REVOLUTION COMMUNICATION & INFOTECH REVOLUTION LIBERALISATION OF WORLD ECONOMY LIBERALISATION OF WORLD ECONOMY WORLD- A GLOBAL VILLAGE WORLD- A GLOBAL VILLAGE CUTTING EDGE GLOBAL COMPETITION CUTTING EDGE GLOBAL COMPETITION

4. PRODUCE & SELL PRODUCE & SELL STANDARD PRODUCT STANDARD PRODUCT CREATE MARKET CREATE MARKET CUSTOMISED PRODUCT CUSTOMISED PRODUCT BUSINESS STRATEGY YESTERDAYTODAY

5. SURVIVAL EXCELLENT SERVICE TO EXISTING CUSTOMERS EXCELLENT SERVICE TO EXISTING CUSTOMERS ZERO DEFECT QUALITY ZERO DEFECT QUALITY EDGE OVER COMPETITOR ON PRICE EDGE OVER COMPETITOR ON PRICE 100 % COMMITTED DELIVERY 100 % COMMITTED DELIVERY ECONOMICAL & EFFECTIVE LOGISTICS ECONOMICAL & EFFECTIVE LOGISTICS POSITIVE & RESPONSIVE COMMUNICATION POSITIVE & RESPONSIVE COMMUNICATION

6. GROWTH QUICK RESPONSE TO NEW CUSTOMERS QUICK RESPONSE TO NEW CUSTOMERS FAST SAMPLE DEVELOPMENT FAST SAMPLE DEVELOPMENT ACTIVE ASSISTANCE IN PRODUCT APPLICATION ACTIVE ASSISTANCE IN PRODUCT APPLICATION EFFECTIVE CUSTOMER CONTACT EFFECTIVE CUSTOMER CONTACT COMMITMENT TO PRICE COMMITMENT TO PRICE PENETRATION IN WIDE AREA MARKET NETWORK – REGIONAL- NATIONAL - GLOBAL PENETRATION IN WIDE AREA MARKET NETWORK – REGIONAL- NATIONAL - GLOBAL

7. PROFITABILITY DRASTIC REDUCTION IN PRODUCT REJECTION DRASTIC REDUCTION IN PRODUCT REJECTION MINIMISING WASTAGES OF ALL KINDS MINIMISING WASTAGES OF ALL KINDS ENERGY CONSERVATION ENERGY CONSERVATION COST EFFECTIVE BUYING COST EFFECTIVE BUYING COST EFFECTIVE FINANCE COST EFFECTIVE FINANCE HUMAN PRODUCTIVITY HUMAN PRODUCTIVITY

8. SOFT SKILLS PEOPLE LOGISTICS JIT SQA SYSTEMS MANUFACTURING EFFICIENCY PRODUCTIVITY WASTE CONTROL UPDATED TECHNOLOGY CULTURE INTERNAL EXTERNAL ENVIRONMENT

9. 5 P’S P-PEOPLE P-PEOPLE P-PREMISES P-PREMISES P-PLANT P-PLANT P-PROCESS P-PROCESS P-PRODUCT P-PRODUCT

10. PEOPLE ORGANISATION ORGANISATION RECRUITMENT RECRUITMENT TRAINING TRAINING SKILLS UPGRADATION SKILLS UPGRADATION HUMAN INSTITUTION HUMAN INSTITUTION VALUE TO SHARE HOLDER VALUE TO SHARE HOLDER

11. PREMISES LAYOUT LAYOUT HOUSE KEEPING HOUSE KEEPING CLEANLINESS CULTURE CLEANLINESS CULTURE HEALTHY ENVIRONMRNT HEALTHY ENVIRONMRNT SAFETY ASPECTS SAFETY ASPECTS

12. PLANT EQUIPMENT EQUIPMENT LAYOUT LAYOUT UTILITIES UTILITIES QUALITY ASSURANCE QUALITY ASSURANCE RIGHT RIGHT -MOST VIABLE -MOST VIABLE -COST EFFECTIVE -COST EFFECTIVE

13. PROCESS PRODUCT PROCESS PRODUCT PROCESS SYSTEMS SYSTEMS - TECHNICAL - TECHNICAL - COMMERCIAL - COMMERCIAL - FINANCIAL - FINANCIAL WORLD CLASS STANDARDS WORLD CLASS STANDARDS BUSINESS STRATEGIES BUSINESS STRATEGIES

14. PRODUCT RIGHT QUALITY RIGHT QUALITY RIGHT MARKETING RIGHT MARKETING RIGHT SUPPLY CHAIN RIGHT SUPPLY CHAIN - BUYING - BUYING - STORAGE - STORAGE -LOGISTICS -LOGISTICS RIGHT PACKAGING RIGHT PACKAGING RIGHT CUSTOMER SERVICE RIGHT CUSTOMER SERVICE

15. HEALTHY PROFITABILITY HEALTHY BUSINESS LONG TERM SUSTAINED GROWTH CRM HAPPINESS & PROSPERITY TO SHARE HOLDERS INVESTORS CUSTOMERS EMPLOYEES THE GOVERNMENT THE NATION CUSTOMER DELIGHT