2. PENINSULA HOSPITAL SERVICES, INC. “The Complete Linen Service Management System” Presented by: Bob Bryant “The Best of the Past, the Essence of Today, the Wave of the Future”

3. “We Want Quality Linen Service” PENINSULA HOSPITAL SERVICES, INC. “The Best of the Past, the Essence of Today, the Wave of the Future”

4. QUALITY LINEN SERVICE * Company Mission Statement* Peninsula Hospital Services, Inc. “To provide a well-defined, comprehensive & flexible system that manages the linen from the laundry to the patient areas & back to the laundry. The linen system involves both the customers & suppliers in a mutually beneficial & continuous dialogue geared toward the provision of the very best service in a fair, equitable, understandable & cost-effective manner.”

5. Decreases in acute care utilization. Fluctuations in census. Overall decrease in laundry volume. Outpatient care. Cost per pound mentality. Overall concern for cost. Times are Changing!

6. Times are Changing! (cont’d.) Reluctance to manage users. Reluctance to rely on linen service expertise. Historically: More services = More Revenue With Managed Care : More services = More Expense

7. Times are Changing (cont’d) To Survive, Healthcare Providers Must Control all Costs of Operation…Including LINEN COSTS!