1. Student Services Student Services consists of the following
Reception – Under Marketing Management
Student Services consists of the following
support areas
Student Services Office/International Office
Additional Learning Support
Careers and HE Centre
Work Placement Office
Student Centre and Student Union
Counselling
Health and First Aid
Enrichment & Sports
Tutorial Services
Chaplaincy

2. Director of Student Services Director of Student Services - Jon Samson
(Jess Wilson, maternity leave)
Role: To ensure that all students at Brooklands College receive the highest standard of support and pastoral care in order to achieve success in their academic goals
Oversee all Areas of Student Services
Management of:
Resources
Quality
Budgets
Staffing
Communication
Cross-College Policies
Child Protection & Vulnerable Adult Policy and Procedures
Safeguarding
Student Disciplinary Policy and Procedures

3. Reception Responsibilities Visitors Switchboard & Fax
Marketing and Reception Manager - Michelle Hollywood Reception and Switchboard staff Jackie Drawwater, Theresa Tek, Mary Moore Patricia Bonner, Pauline Merriman, Pauline Jones, Marie Harmer
Responsibilities
Visitors
Switchboard & Fax
Post – Internal/External Incoming and outgoing
Security & Emergency Reporting & Procedures
Customer, Student & Staff queries and enquiries

4. Student Services Office
Senior Administrator - Tracey Atkins Student Services Administrators Sharon Bosch, Karina Christoforidis, Geraldine Biffen, Karen Blaxall-Webb
Discretionary Learner Support Fund – Application based, Means tested
EMA/ALG Applications available
Information on Financial schemes available
Information on Travel costs/options/schemes available
Student and Staff Identity Card processing
Lost Property

5. Additional Learning Support
ALS Manager: Jaswant Nagra
Linda Thomas, Penny Choyce, Priya Lewis, Sessional Lecturers and
Learning Support Assistants
Martina Barnett,Jennie Bourne, Fiona Scott and Learning Support
Assistants
The Service offers support with:
Assignment work
Dyslexia/Dyspraxia
Hearing/Visual/Physical Impairment
using specialist services
Support is offered in these ways:
1:1 or small group support with assignments
1:1 in-class support
Support with form filling and CV writing
Modification of assignments or course material
Examination concessions are catered for

6. Careers Service Careers & HE Centre, Locke King Building Weybridge
by appointment with Reception at the Ashford campus
Progression and Guidance Manager: Liz Lawrence
Careers Advisors: Jacky Smith, Jennie Anderson, Rosie Jones
UCAS Administrator: Jill Wilson
Advice & Guidance
Help with UCAS (University) and Student Finance applications
Help with CV’s and job applications
Help with interviews – ‘Mock interviews’ by appointment
Reference materials: books, prospectuses and online information
“Next Step” Careers advice for adults

7. Student Support & Involvement Team
Lucy Evans – Student Support & Involvement Manager
Jo Lane – Enrichment Co-ordinator
Karen Griffiths –Pastoral Tutorial Co-ordinator
Rob Young – Student Involvement Officer
Ricky Zalman – Student Involvement Officer
Tony Wood – FESCO (Sports Coordinator)

8. Learner Voice Course Representatives Scheme Student Union Officers
Student Council Meetings
Learner Voice Week
Student Governors
Student Question Time
To get involved see Lucy in LO22 or Ricky and Rob at the Student Centres

9. Student Centre Ricky Zalman and Robert Young
Pool, games machines and informal meeting place
Social events
NUS Cards
Charity fundraising and volunteering
Course representative training sessions
Students Union Leadership Team and Student Elections

10. Enrichment and Sports Jo Lane Tony Wood Sports activities and teams
A wide variety of Activities from Street Dance to Sign Language!
Contact Point –Enrichment Office LO22

11. Counselling Service Penny Dinning – College Counsellor
- Lead Safeguarding Officer
Appointments can be made in the Student Services Office or Penny Dinning directly
Short-term Counselling
Bereavement Counselling
Safeguarding reporting
British Association for Counselling and Psychotherapy standards apply

12. Chaplaincy
Rev Brian Prothero
Interdenominational approach
Prayer room

13. Tutorial Services Karen Griffiths:
Themed events each half term – Be Healthy Day, Volunteering Week etc.
Talks from visiting external speakers
Parents evenings
Who is responsible for the following?
Reports
Absence Reporting and Follow up
Target Setting and Action Planning

14. Work Placement Office Dawn Knowles & Sally Bradbury Debbie Nicholls
Co-ordinate all work experience across College
Advice and Guidance on finding placements
All placements checked for relevance and Health and Safety
Maintain part time/full time student job boards
Carry out C.R.B applications for students