1. Orientation 2012 Longwood University: Where Technology Meets Tradition

2. User Support Services Provides technical support to students, faculty, staff in the following areas: Provides technical support to students, faculty, staff in the following areas: -Telecommunications -Telecommunications -Hardware & Software -Hardware & Software -Networking -Networking -Laptop Program Support -Laptop Program Support -RTA Program -RTA Program

3. The RTA Program

4. RTA Program 18 RTA Resident Technology Associates 18 RTA Resident Technology Associates Among the most skilled in technology on campus Among the most skilled in technology on campus Provide technical support in residence halls nights and weekends. First point of contact for Provide technical support in residence halls nights and weekends. First point of contact for student laptop issues. student laptop issues. Technology boot camp Technology boot camp Strategically located in the residence Strategically located in the residence halls. halls.

5. RTA Program Compensated with a scholarship of room and board. Compensated with a scholarship of room and board. There are certain requirements - GPA 2.5 Minimum -Good standing with the University -Limited time away from campus -Maintain technical abilities

6. Communications & Technology Services  Manages Longwood’s Network, Telecommunications System, and Billing

7. Telephone Service  Longwood owns and maintains the telephone system  Telephone service is available by request for all students living in residence halls (NOT Longwood owned apartments).  To place a work order to have your phone activated please contact the Help Desk AFTER you arrive on campus.

8. Telephone Service Students can bring a telephone of choice. Students can bring a telephone of choice. One line per room. One line per room. Roommates share one telephone number. Roommates share one telephone number. Telephone numbers are specific to the room. If you change rooms, your number will change. Telephone numbers are specific to the room. If you change rooms, your number will change. Features include: Conference calling (up to 3 people on the line), Call Transfer, Call waiting (incoming calls from off campus) Features include: Conference calling (up to 3 people on the line), Call Transfer, Call waiting (incoming calls from off campus) Refer to the online technology handbook for instructions on utilizing the features Refer to the online technology handbook for instructions on utilizing the features

9. Voice Mail Longwood offers voice mail. Longwood offers voice mail. One mailbox per room. One mailbox per room. Instructions on setting up and using the voice mail will be included in the online technology handbook. Instructions on setting up and using the voice mail will be included in the online technology handbook.

10. Email Each student will have an e-mail account. Each student will have an e-mail account. Students will receive a letter with their e- mail address Students will receive a letter with their e- mail address E-mail address consists of firstname.lastname@live.longwood.edu E-mail address consists of firstname.lastname@live.longwood.edu

11. Live Mail Access Live Mail at: Access Live Mail at: https:// www.outlook.com https:// www.outlook.comwww.outlook.com Full Service Email Full Service Email Outlook Web Access Outlook Web Access 10 GB Quota 10 GB Quota Shared Calendar Shared Calendar

12. MyLongwood Customizable web portal available to all students, faculty, and staff Customizable web portal available to all students, faculty, and staff Registration, Financial Aid, Student Accounts, etc. Registration, Financial Aid, Student Accounts, etc. Announcements, News, Calendars, Groups, Blackboard, E-mail, etc. Announcements, News, Calendars, Groups, Blackboard, E-mail, etc.

13. CYPHIR CYPHIR LancerNet Password Change LancerNet Password Change ALL students should register with CYPHIR ALL students should register with CYPHIR

14. Cable TV All rooms are equipped with basic cable TV service All rooms are equipped with basic cable TV service Students should bring a cable ready TV and appropriate cables Students should bring a cable ready TV and appropriate cables

15. Internet Access Each student has a network connection available in their room. Each student has a network connection available in their room. The primary goal of Longwood’s network is to support the academic mission of the University. The primary goal of Longwood’s network is to support the academic mission of the University.

16. Internet Connectivity A network cable will be needed to connect to the Internet in residence hall rooms. Cables can be purchased at our bookstore or a computer store of choice RJ45 to RJ45 A network cable will be needed to connect to the Internet in residence hall rooms. Cables can be purchased at our bookstore or a computer store of choice RJ45 to RJ45 Wireless network available Wireless network available

17. The Longwood Student Laptop Initiative

18. The Student Technology Solution Each of our Dell Laptops have the following features: 4 Yr Warranty (Next Business Day) 4 Yr Warranty (Next Business Day) Microsoft Windows7 Microsoft Windows7 On-Board Wireless On-Board Wireless

19. The Student Technology Solution Longwood maintains loaner pool Longwood maintains loaner pool Longwood technicians are Dell Certified Longwood technicians are Dell Certified Dell provides 4-year, next-day warranty guarantee Dell provides 4-year, next-day warranty guarantee

20. Dell Complete Care Warranty

21. The Dell Student Technology Solution www.longwood.edu/helpdesk/laptop Latitude E6420 $1,275.00 14” HD LED Display Intel Core i5 Processor 320GB Hard Drive 2GB DDR3-1333MHz SDRAM 8X DVD+/-RW Drive Latitude E6220 $1,723.00 12.5” HD LED Display Intel Core i5 Processor 250GB Hard Drive 4GB DDR3-1333MHz SDRAM 8X DVD+/-RW Drive Latitude E6320 $1,525.00 13.3” HD LED Display Intel Core i3 Processor 250GB Hard Drive 2GB DDR3-1333MHz SDRAM 8X DVD+/-RW Drive

22. Longwood & Apple Apple Certified Repair Technician on staff a the Computer Repair Center Apple Certified Repair Technician on staff a the Computer Repair Center 3 Year Apple Care Warranty 3 Year Apple Care Warranty OS X 10.7 Lion OS X 10.7 Lion

23. The Apple Student Technology Solution www.longwood.edu/helpdesk/apple www.longwood.edu/helpdesk/apple 13” Macbook Pro $1,282.00 2.4GHz Intel Dual-core i5 4GB RAM 500GB Hard Drive 3 Year AppleCare Warranty 17” Macbook Pro $2,718.00 2.4GHz Intel Quad-core i7 8GB RAM 750GB Hard Drive 3 Year AppleCare Warranty 15” Macbook Pro $1,938.00 2.2GHz Intel Quad -core i7 4GB RAM 500GB Hard Drive 3 Year AppleCare Warranty 15” Macbook Pro -Graphic Design & Photography Bundle Recommendation Specifically for Those Students $1967.00 2.2GHz Intel Quad -core i7 4GB RAM 500GB Hard Drive 3 Year AppleCare Warranty

24. Software Purchases Longwood students can take advantage of special pricing on software packages such as Microsoft Office Professional (PC and Mac), Adobe Creative Suite, Adobe Acrobat Pro, etc. via Longwood students can take advantage of special pricing on software packages such as Microsoft Office Professional (PC and Mac), Adobe Creative Suite, Adobe Acrobat Pro, etc. viahttp://www.campusestore.com

25. INFORMATION SECURITY

26. What is Acceptable Use? Taking responsibility Taking responsibility Respecting others Respecting others –Rights –Privacy Protecting Yourself Protecting Yourself Reporting misuse Reporting misuse

27. Acceptable Use You are responsible for all activity originating from your LancerNet ID or from any computer you register You are responsible for all activity originating from your LancerNet ID or from any computer you register –Only register network devices that belong to you –You may not register the following network devices: »routers »hubs »switches »wireless access points

28. Acceptable Use You must respect intellectual property rights (e.g., as reflected in licenses and copyrights): You must respect intellectual property rights (e.g., as reflected in licenses and copyrights): –uploading and downloading copyrighted works without the copyright owner's permission is illegal –You may be liable for the illegal activity occurring on your computer

29. Acceptable Use You must respect: You must respect: –The rights of others to privacy –Individuals' rights to be free of intimidation, harassment and unwarranted annoyance

30. Acceptable Use Protect yourself on social media sites Protect yourself on social media sites Protect yourself from phishing scams Protect yourself from phishing scams –IITS will never ask you for your password Protecting your computing device: Protecting your computing device: –For PC users: http://www.longwood.edu/infosec/protect_pc.htm –For Mac users: http://www.longwood.edu/infosec/protect_mac.htm –For Handheld users: http://www.longwood.edu/infosec/protect_handheld.htm

31. “Un”acceptable Use Reporting Misuse Reporting Misuse –abuse@longwood.edu Reported Misuse Reported Misuse –Referred to the Office of Student Conduct & Integrity for disciplinary action –Network access may be suspended or permanently revoked

32. Contact us for further information : (434) 395-HELP (434) 395-HELP Frank Moore – Vice President/Chief Information Officer moorefx@longwood.edu Kim Redford – Director, User Support Services redfordkc@longwood.edu This presentation is available on the Longwood Web site at: http://www.longwood.edu/helpdesk/orientation_ppt.htm